Director of Clinical Operations - Psychiatry Job at Talkiatry

Job Description

We are seeking a Director of Clinical Operations - Psychiatry to own and oversee the day-to-day activities for a team of clinicians. This role will have control over the supply and demand sides of our business to find the sweet spot between provider flexibility and operational efficiency. To that end, you will be responsible for utilization management, capacity planning, adherence to care protocol, billing consistency, and cost control. In essence, you will be a business owner accountable for revenue growth and cost and quality control.

Job Responsibility

Partner with clinical leaders in a dyad leadership – implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience
Clinical change management – ensure consistency of service delivery by rolling out new processes and/or enhance adoption of new technology features
Business unit P&L ownership – sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company
Improve clinical operations – Use a structured, data-driven approach to solve old problems in new ways (e.g. patient matching & scheduling, late cancel and no show policies, care plan adherence, clinical documentation flows, etc.)
Collaborate with central operations – Work closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide adoption
Support commercialization – Partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations
Support organizational culture – Leading by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion

Requirements

5-10 years of experience in operations, driving results across diverse business sectors and/or at high growth healthcare companies
Bachelor’s degree, preferably Master of Business Administration or Healthcare Management
Background in banking or consulting, experience honing strong analytical skills paired with the ability to execute operational tactics and measure impact in an unbiased way
Exceptional presentation and communication skills with the ability to motivate and inspire diverse audiences, both clinical and non-clinical
Willingness to travel occasionally for in-office work, conferences, and regional events
Passion for mental health care delivery and the desire to use your talents to help the hands that heal, supporting our clinicians professionally in an ever-changing environment

What we offer

Comprehensive medical, dental, and vision plans effective from day one
401K with match
Generous PTO
Paid holidays
Paid parental leave

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Director of Clinical Operations - Psychiatry

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