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Director of Clinical Informatics Training

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Work at Home, Illinois

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

You will be responsible for the overall management and execution of the CVS Clinical Informatics Training program. This involves the standardization of training programs for the electronic health record, development of training materials, and management of the training application system. Working across lines of business, the Director will align and work with senior leaders to provide consistent guidance and insights on how training is used to support customers and leadership in healthcare.

Job Responsibility:

  • Lead the Epic Training Strategy: Develop and execute a comprehensive training strategy for Epic EHR systems, including new implementations, upgrades, and ongoing education
  • Oversee Curriculum Development: Design and maintain standardized, role-specific training curricula for clinical, administrative, and technical users
  • Manage Training Delivery: Oversee the delivery of training through multiple modalities (instructor-led, virtual, eLearning, simulation) to ensure accessibility and effectiveness
  • Collaborate Across Functions: Partner with Clinical Informatics, IT, Compliance, and operational leaders to align training with workflows, policies, and strategic initiatives
  • Governance and Quality Assurance: Establish and lead Epic training governance, including documentation standards, training audits, and continuous improvement processes
  • Epic System Expertise: Serve as a subject matter expert (SME) on Epic training tools (e.g., UserWeb, Training Home, Learning Home Dashboards) and best practices
  • Vendor and Partner Engagement: Liaise with Epic Systems and third-party training vendors to ensure alignment with system updates and certification requirements
  • Change Management Support: Lead training-related change management efforts during system go-lives, upgrades, and workflow redesigns
  • Data-Driven Improvement: Use training metrics and user feedback to evaluate effectiveness and drive improvements in training programs
  • Compliance and Documentation: Ensure training programs meet regulatory and organizational standards for documentation, privacy, and security

Requirements:

  • 7+ years of experience in healthcare, clinical informatics, or health IT, with at least 5 years in a leadership role focused on training or education
  • Proven experience designing and managing training programs for Epic EHR systems in a large, complex healthcare environment
  • Demonstrated ability to lead cross-functional teams and manage large-scale training initiatives
  • Strong understanding of adult learning principles and instructional design methodologies
  • Experience with Epic training environments, including the use of Epic’s Training Home, UserWeb, and Learning Management Systems (LMS)
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
  • Experience working with compliance, legal, and privacy teams to ensure training aligns with regulatory requirements

Nice to have:

  • Epic certification in one or more modules (e.g., Ambulatory, Inpatient, ClinDoc, Orders, ASAP)
  • Experience with Epic Training Environment Management (TEMS) and User Proficiency Assessments (UPAs)
  • Master’s degree in Health Informatics, Education, Healthcare Administration, or related field
  • Experience with change management frameworks (e.g., ADKAR, Prosci)
  • Proficiency in Microsoft Office Suite and eLearning development tools (e.g., Articulate, Captivate)
What we offer:
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
December 01, 2025

Expiration:
February 09, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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