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The Director of Clinical Applications provides strategic and hands-on leadership for the organization’s clinical application systems, ensuring reliable, compliant, and effective technology support for patient care. This role actively participates in system support, troubleshooting, optimization, and project execution while leading a team of Clinical Application Support Specialists. The Director partners closely with clinical, operational, and IT leadership; serves as the escalation point for complex or high-impact issues; and provides after-hours and weekend leadership coverage as needed to ensure continuity of clinical operations. The role requires regular on-site visits to facilities to support clinical workflows, build strong relationships with end users, and oversee application performance. The Director also manages vendor relationships, holding partners accountable for performance, service levels, and the timely resolution of issues in alignment with organizational goals.
Job Responsibility
Lead and manage a team of Clinical Application Support Specialists, including performance management, coaching, and workload prioritization
Collaborate with clinical, operational, and IT leadership to align clinical application strategy with organizational goals
Develop, implement, and maintain policies and procedures for clinical application management and support
Oversee the implementation, maintenance, optimization, and support of clinical applications, including EMR systems
Ensure clinical applications comply with healthcare regulations, security standards, and organizational policies
Monitor application performance and address system issues or inefficiencies
Partner with clinical staff to understand workflow needs and ensure applications effectively support patient care
Facilitate training and ongoing support for end users to maximize effective application use
Serve as a liaison between clinical teams and IT to ensure effective communication and collaboration
Lead projects related to the implementation and enhancement of clinical applications, ensuring successful delivery and post‑implementation support
Serve as the escalation point for clinical application issues not resolved by on‑call support staff, providing leadership during high‑impact or critical incidents
Participate in and provide after‑hours, weekend, and holiday on‑call leadership coverage as required, including backup coverage when support specialists are unavailable
Manage vendor relationships related to clinical applications, including communication, coordination, issue escalation, and performance oversight
Hold vendors accountable to contractual obligations, service level agreements (SLAs), and project timelines
track issues through resolution
Stay current on industry trends, regulatory changes, and advancements in clinical applications and healthcare technology
Identify and lead system and process improvement initiatives to enhance efficiency, reliability, user satisfaction, and effectiveness
Conduct regular reviews and audits of clinical applications to ensure optimal performance
Requirements
Bachelor’s Degree in related discipline required
Four years healthcare experience strongly preferred
Two years functional experience with Cerner preferred