Director of Client Success Job at Arrive Logistics

Director of Client Success

As the Director of Client Success for Arrive Fresh, you will assume a critical l...

Location

United States of America

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred
15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers
10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution
3+ years of logistics leadership or management experience in a fast-paced environment
Strong background in account management and customer-facing solution design
Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA
Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations
Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees

Job Responsibility

Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives
Act as the primary conduit connecting Arrive Fresh client success with the organization's technology, capacity, finance, and business development departments
Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations
Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers
Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers
Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements
Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner
Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills
Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks
Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention

What we offer

Comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
Matching 401(k) program
Free counseling sessions through our Employee Assistance Program
Company paid holidays, paid vacation time and wellness days
100% paid parental leave when you become a new parent
Paid to work with your friends through our Referral Program

Fulltime

Director of Client Success

About Brkthru: Brkthru was founded with a client-centric philosophy in an indus...

Location

United States

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Remote and flexible workplace
Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Client Success, Arrive Fresh

Who We Are: Arrive Logistics is a leading transportation and technology company ...

Location

United States , Austin

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred
15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers
10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution
3+ years of logistics leadership or management experience in a fast-paced environment
Strong background in account management and customer-facing solution design
Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA
Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations
Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees

Job Responsibility

Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives
Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments
Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations
Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers
Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers
Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements
Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner
Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills
Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks
Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention

What we offer

Medical, dental, vision, life, disability, and supplemental coverage
Matching 401(k) program
Employee Resource Groups
Office wide engagement activities, team events, happy hours and more
Casual dress code
Free on-site parking
Fully stocked coffee bar, Broker’s Brew
Onsite gym
Free counseling sessions through our Employee Assistance Program
Company paid holidays, paid vacation time and wellness days

Fulltime

Director of Client Success, Arrive Fresh

Director of Client Success for Arrive Fresh at Arrive Logistics. Lead the perfor...

Location

United States , Tampa

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred
15+ years of relevant logistics and brokerage experience in third-party logistics (3PL) or asset-based providers
10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold-chain execution
3+ years of logistics leadership or management experience in a fast-paced environment
Strong background in account management and customer-facing solution design
Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA
Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations
Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance-manage employees

Job Responsibility

Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives
Act as the primary conduit connecting Arrive Fresh client success with the organization's technology, capacity, finance, and business development departments
Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold-chain operations
Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers
Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers
Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements
Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner
Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills
Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks
Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention

What we offer

Medical, dental, vision, life, disability, and supplemental coverage
Matching 401(k) program
Employee Resource Groups
Office wide engagement activities, team events, happy hours and more
Casual dress code
Convenient location close to the airport, bay, and downtown
Free coffee
Free on-site parking
Free counseling sessions through Employee Assistance Program
Company paid holidays, paid vacation time and wellness days

Fulltime

Director of Client Services

We are looking for an experienced Director of Client Services to lead a dedicate...

Location

United States , Lithonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in client management, with a strong background in leading service teams
Excellent analytical and problem-solving skills to address complex client and operational challenges
Familiarity with accounting principles and analytics to support data-driven decision-making
Knowledge of print production processes and experience in the Printing/Publishing industry is highly preferred
Strong ability to manage vendor relationships and ensure seamless collaboration
Effective multitasking and organizational skills to balance competing priorities
Experience working with big-box retail clients or similar industries is a plus
Willingness to travel occasionally and work weekends or holidays as needed

Job Responsibility

Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities
Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction
Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success
Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals
Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership
Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems
Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery
Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans
Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion
Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan
Free online training

Director of Client Services

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in client management, with a strong background in leading service teams
Excellent analytical and problem-solving skills to address complex client and operational challenges
Familiarity with accounting principles and analytics to support data-driven decision-making
Knowledge of print production processes and experience in the Printing/Publishing industry is highly preferred
Strong ability to manage vendor relationships and ensure seamless collaboration
Effective multitasking and organizational skills to balance competing priorities
Experience working with big-box retail clients or similar industries is a plus
Willingness to travel occasionally and work weekends or holidays as needed

Job Responsibility

Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities
Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction
Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success
Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals
Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership
Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems
Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery
Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans
Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion
Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Director of Client Services

The Director of Client Services leads and scales the firm’s client service and o...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Exceptional organization, follow-through, and strong, tactful communication
5+ years in operations, including 3+ years in team leadership
Ability to document, improve, and scale processes
Proficiency in CRM, workflow, and project management systems
Must obtain Series 7, 66 (or 65/63), Life & Health licenses within 12 months

Job Responsibility

Lead, coach, and grow the Client Operations team
Drive a client-first, service-focused team culture
Oversee hiring, onboarding, and performance management
Own all operations processes, SOPs, and workflow optimization
Drive continuous improvement and operational scalability
Maintain a structured process and workflow library
Lead operational compliance and serve as primary liaison with LPL
Ensure audit readiness and adherence to regulatory standards
Monitor, escalate, and mitigate compliance risks
Manage key vendor and partner relationships

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Director of Client Services

The Director of Client Services leads and scales the firm’s client service and o...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Exceptional organization, follow-through, and strong, tactful communication
5+ years in operations, including 3+ years in team leadership
Ability to document, improve, and scale processes
Proficiency in CRM, workflow, and project management systems
Must obtain Series 7, 66 (or 65/63), Life & Health licenses within 12 months
CFP® (or in progress)
Experience in RIA, broker-dealer, or hybrid environments (LPL preferred)
Familiarity with LPL systems, compliance, and operational frameworks
Experience leading operational transformation initiatives
Exposure to AI/automation tools

Job Responsibility

Lead, coach, and grow the Client Operations team
Drive a client-first, service-focused team culture
Oversee hiring, onboarding, and performance management
Own all operations processes, SOPs, and workflow optimization
Drive continuous improvement and operational scalability
Maintain a structured process and workflow library
Lead operational compliance and serve as primary liaison with LPL
Ensure audit readiness and adherence to regulatory standards
Monitor, escalate, and mitigate compliance risks
Manage key vendor and partner relationships

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

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Director of Client Success

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