Director of Client Success Job at Brkthru

Director of Client Success

About Brkthru: Brkthru was founded with a client-centric philosophy in an indus...

Location

United States

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Remote and flexible workplace
Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Client Success

This is a new business sales role. The Director of Client Success is responsible...

Location

Salary:

80000.00 - 120000.00 USD / Year

Brkthru

Expiration Date

Until further notice

Requirements

6+ years of experience in new business sales within the advertising industry
3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
Demonstrate exceptional organizational, problem solving, and customer service skills
Excellent internal communication within all departments
Possess and demonstrate the company Core Values
Proven track record of achieving (or exceeding!) sales quotas
Ability to travel for client and internal meetings as need
Based within a priority sales market

Job Responsibility

Curate and maintain a solid and legitimate pipeline of active and pending business
Conduct thorough needs analyses across all verticals, industries and business types
Ability to close and win business consistently
Keep abreast of the latest industry trends
Ability to solve problems and have direct conversations both internally and externally
Prepare regular sales reports as well as territory plans
Identifying potential customers through networking initiatives, cold-calling, etc.
Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
Resolve customer complaints in a timely and professional manner to maintain customer loyalty
Maintain monthly collections to company standards

What we offer

Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more
Company paid Short Term Disability
401k Retirement plan with company match
Pizza Fridays/ Hub Hangouts
Reimbursement of Home Office Expenses
A generous number of Holidays, PTO, and summer Fridays

Fulltime

Director of Client Success

Radix is building the most trusted data and analytics platform in multifamily. J...

Location

United States , Scottsdale

Salary:

Not provided

Radix (AZ)

Expiration Date

Until further notice

Requirements

Five or more years leading Client Success, Account Management or Client Experience in a B2B SaaS environment
Proven ability to build and scale a Client Success function from the ground up
A strong track record of improving retention, net revenue retention and expansion
Deep familiarity with health scoring frameworks, NPS programs and data driven engagement
Experience implementing and optimizing CS tools including Salesforce
Excellent communication and leadership skills with the ability to influence cross functional partners
Comfortable balancing big picture strategy with hands on execution while keeping everything moving forward with confidence

Job Responsibility

Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion
Design and implement onboarding programs that accelerate time to value across client segments
Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences
Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning
Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts
Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities
Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making
Increase efficiency and visibility through strong use of Salesforce and other CS operational tools

What we offer

Medical, dental and vision coverage designed to support your wellbeing
Unlimited PTO
Pre-IPO Equity
Performance Bonus
Learn From the Best
Build Category-Defining Products

Director of Client Services

We are looking for an experienced Director of Client Services to lead a dedicate...

Location

United States , Lithonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in client management, with a strong background in leading service teams
Excellent analytical and problem-solving skills to address complex client and operational challenges
Familiarity with accounting principles and analytics to support data-driven decision-making
Knowledge of print production processes and experience in the Printing/Publishing industry is highly preferred
Strong ability to manage vendor relationships and ensure seamless collaboration
Effective multitasking and organizational skills to balance competing priorities
Experience working with big-box retail clients or similar industries is a plus
Willingness to travel occasionally and work weekends or holidays as needed

Job Responsibility

Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities
Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction
Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success
Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals
Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership
Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems
Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery
Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans
Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion
Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan
Free online training

Director of Client Services

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in client management, with a strong background in leading service teams
Excellent analytical and problem-solving skills to address complex client and operational challenges
Familiarity with accounting principles and analytics to support data-driven decision-making
Knowledge of print production processes and experience in the Printing/Publishing industry is highly preferred
Strong ability to manage vendor relationships and ensure seamless collaboration
Effective multitasking and organizational skills to balance competing priorities
Experience working with big-box retail clients or similar industries is a plus
Willingness to travel occasionally and work weekends or holidays as needed

Job Responsibility

Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities
Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction
Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success
Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals
Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership
Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems
Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery
Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans
Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion
Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Director of Client Services

The Director of Client Services leads and scales the firm’s client service and o...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Exceptional organization, follow-through, and strong, tactful communication
5+ years in operations, including 3+ years in team leadership
Ability to document, improve, and scale processes
Proficiency in CRM, workflow, and project management systems
Must obtain Series 7, 66 (or 65/63), Life & Health licenses within 12 months

Job Responsibility

Lead, coach, and grow the Client Operations team
Drive a client-first, service-focused team culture
Oversee hiring, onboarding, and performance management
Own all operations processes, SOPs, and workflow optimization
Drive continuous improvement and operational scalability
Maintain a structured process and workflow library
Lead operational compliance and serve as primary liaison with LPL
Ensure audit readiness and adherence to regulatory standards
Monitor, escalate, and mitigate compliance risks
Manage key vendor and partner relationships

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Director of Client Services

The Director of Client Services leads and scales the firm’s client service and o...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Exceptional organization, follow-through, and strong, tactful communication
5+ years in operations, including 3+ years in team leadership
Ability to document, improve, and scale processes
Proficiency in CRM, workflow, and project management systems
Must obtain Series 7, 66 (or 65/63), Life & Health licenses within 12 months
CFP® (or in progress)
Experience in RIA, broker-dealer, or hybrid environments (LPL preferred)
Familiarity with LPL systems, compliance, and operational frameworks
Experience leading operational transformation initiatives
Exposure to AI/automation tools

Job Responsibility

Lead, coach, and grow the Client Operations team
Drive a client-first, service-focused team culture
Oversee hiring, onboarding, and performance management
Own all operations processes, SOPs, and workflow optimization
Drive continuous improvement and operational scalability
Maintain a structured process and workflow library
Lead operational compliance and serve as primary liaison with LPL
Ensure audit readiness and adherence to regulatory standards
Monitor, escalate, and mitigate compliance risks
Manage key vendor and partner relationships

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Director of Client Services

We are looking for an experienced Director of Client Services to lead a dedicate...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in client management, with a strong background in leading service teams
Excellent analytical and problem-solving skills to address complex client and operational challenges
Familiarity with accounting principles and analytics to support data-driven decision-making
Knowledge of print production processes and experience in the Printing/Publishing industry is highly preferred
Strong ability to manage vendor relationships and ensure seamless collaboration
Effective multitasking and organizational skills to balance competing priorities
Experience working with big-box retail clients or similar industries is a plus
Willingness to travel occasionally and work weekends or holidays as needed.

Job Responsibility

Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities
Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction
Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success
Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals
Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership
Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems
Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery
Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans
Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion
Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives.

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

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Director of Client Success

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