Director of Client Services Job at Robert Half (Atlanta)

Senior Director, Client Services

As our Senior Director, you will work autonomously to develop and build client r...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree
Working knowledge of digital marketing
Is flexible, adaptable, and “cool under pressure”
Ability to work on a large variety of global and US projects across multiple accounts
Results-oriented mindset with a commitment to accountability
Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx, and/or Zoom
Excellent oral and written communication skills
Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions

Job Responsibility

Oversee the development of proposals and tactical plans
Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seek opportunities for further account development
Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s)
Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations
Communicate and advocate for Vaniam Group point of view
Ensure work is completed within budget by project
Monitor fee performance to encourage/ensure account profitability
Seek to optimize the agency’s services, processes, deliverables, and internal resources
Provide strong account leadership, effectively directing and motivating team members to accomplish desired goals and maintaining client expectations
Solve client issues, independently moderating conflicts with significant complexity and political sensitivity

What we offer

100% remote environment with opportunities for local meetups
Positive, diverse, and supportive culture
Passionate about serving clients focused on cancer and blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) plan and company match
Work-life balance and flexibility
Flexible time off policy for rest and relaxation
Volunteer time off for community involvement

Fulltime

Senior Director - Client Services

We are currently looking for a Senior Director – Client Services to join us. You...

Location

India , Bangalore

Salary:

Not provided

Mindshare Worldwide

Expiration Date

Until further notice

Requirements

Minimum 8 Years of experience handling offline and Digital
Experience in handling FMCG clients in top agencies is preferred
E-commerce and digital is musts have
MBA – Marketing
Hand on experience on FMCG.
Expertise on TV planning
Working knowledge of digital platform
Good in communication and ability to present well
Would prefer candidates from agencies.
Persuasiveness

Job Responsibility

Provide strategic communications & planning leadership on your set of brands
Help build effective media interventions on the back of strong Communication planning
Act as a senior level contact for the client and have a strong understanding of cross channel media strategy. Should be able to lead strategic conversations on Media and communication planning
Be responsible for the planning team career development & progression in the team
Develop creative ideas and disruptive communication innovations for the client, aligned with their business, customer, and brand goals.

What we offer

competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days

Fulltime

Account Executive, Client Services

As our Account Executive, your primary goal is to oversee successful implementat...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree
2+ years of client services experience
1+ year of agency or pharmaceutical advertising experience
Working knowledge of digital marketing
Good working knowledge of pharmaceutical and biotech industries and scientific communications
Is proactive and results oriented, with a commitment to accountability
Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency in MS Office, Adobe, WebEx (or other similar systems)
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
Strong organizational skills

Job Responsibility

Oversee successful implementation of existing client SOWs
Coordinate internal and external resources
Manage timelines and budgets
Provide day-to-day communication with the clients
Troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized
Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
Employ ability to modify core product framework plans to form custom project plans
Evaluates deliverables against Project Briefs
Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)

What we offer

100% remote environment with opportunities for local meet ups
Positive, diverse, and supportive culture
Passionate about serving clients focused on Cancer and Blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) Plan and company match
Work-Life Balance and Flexibility
Flexible Time Off policy for rest and relaxation
Volunteer Time Off for community involvement

Fulltime

Group Client Director

Group Client Directors play a pivotal role in shaping and driving the success of...

Location

United States , New York

Salary:

170000.00 - 180000.00 USD / Year

MATTE Projects

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent practical experience
Minimum 10 years of combined experience in agencies, brands, and sales teams in the industry
Minimum 3 years of experience in sales and client facing roles
Previous leadership roles as Director, VP level or above within the aforementioned industries
Demonstrated experience understanding and delivering on client needs and developing relationships within particular industries
Passion for culture and fostering community
Excellent presentation and client negotiation skills
Deep understanding of current brand and marketing trends
Proven results-driven track record with leading a sales/operations team
Established and extensive network of industry contacts at all levels

Job Responsibility

Develop and maintain valued, long-lasting partnerships with clients within the designated industry vertical
Ensure successful delivery of projects by meeting and exceeding client KPIs and expectations
Own scopes, staff plans, and burn management for each account, ensuring efficient resource utilization and project profitability
Effectively communicate client expectations to internal teams to ensure client feedback and satisfaction
Lead strategic initiatives and larger tentpole projects within the vertical, aligning agency services with client objectives
Provide thought leadership and innovative ideas to drive business growth for clients
Collaborate with cross-functional teams to provide thought leadership, integrating expertise from different disciplines to drive client success
Drive cross-sell and organic growth opportunities across various project types (experiential, campaign, digital, etc.)
Act as a partner to the new business team, leveraging expertise to identify and capitalize on new opportunities within the vertical
Champion agency initiatives and present contextually relevant sell-in opportunities to clients

What we offer

Medical, Dental, and Vision coverage
401k with a 4% company contribution max match
Fully covered yearly Citibike membership
Talkspace membership
Competitive PTO package
End of Year Recharge paid time off
Sabbatical Program option after three years of employment

Fulltime

Client Service Advisor

Lawes consulting is working with a respected insurance brokerage to recruit both...

Location

United Kingdom , Surrey

Salary:

35000.00 - 42000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience in a client-facing insurance role
Strong understanding of broking processes and procedures
Familiarity with Acturis or similar platforms
Demonstrated capability in both new business and renewal handling

Job Responsibility

Maintain client and insurer relationships on a day-to-day basis
Process mid-term adjustments and administrative tasks
Ensure compliance with internal policies and use of Acturis
Broker new business under £10k premium and scheme/facility business
Prepare broking presentations and handle invoicing for new business and renewals
Liaise with internal stakeholders on broking strategy and client requirements
Manage client records and update underwriting information
Produce broking documentation and renewal reports
Handle policy wordings, terms, and risk register updates
Support client directors and brokers across placements

Fulltime

Client Services

This role is part of our Personalised Creative team. We create emotive yet conve...

Location

United Kingdom , London, Manchester

Salary:

Not provided

BASIC/DEPT®

Expiration Date

Until further notice

Requirements

Agency experience is a plus
Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
Extremely organised, with the ability to manage multiple projects simultaneously
Ability to think strategically
Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
Highly motivated to learn, grow and improve
Personable, approachable demeanor and motivating team player
Moderate understanding of production and interactive processes
Excellent oral and written communication skills
Ability to manage and develop client and supplier relationships

Job Responsibility

Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
Clearly and effectively distill and transfer client feedback to designers, copywriters
Prioritising workloads for the team, and escalating when needed
Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
Ensure success criteria are met and projects are delivered to time and to budget
Work with the team to determine and test creatives across client owned channels

What we offer

Healthcare with Bupa or Medicash
26 days’ holiday exclusive of bank holidays
Mental health support
Company pension scheme with The People’s Pension
Enhanced family friendly policies
A flexible, hybrid working policy
Ride to work scheme
Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

Client Director - Partners

The Client Director is responsible for the strategic development and long-term r...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts
Demonstrable success in growing a single large account through insight-led, consultative selling
In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation
Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement
Educated to degree level or equivalent experience in business, sales, or a technology-related field

Job Responsibility

Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship
Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value
Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency
Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets
Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP
Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts
Create proactive demand through tailored value propositions linked to the client's key priorities
Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met
Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures
Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning

Director of Professional Services

Lead all aspects of delivery excellence across the region, from client implement...

Location

United States , Boston

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
5+ years of people leadership experience, managing regional or cross-functional delivery teams
Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
Proven success managing P&L, service operations, and client delivery at scale
Strong background in enterprise software implementation, ideally in financial services, or ERP
Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
Commercial acumen with experience in pricing, forecasting, and contract negotiation
Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery

Job Responsibility

Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
Hire, mentor, and develop high-performing talent
Provide clear career paths and support individual development plans
Champion diversity and inclusion
Be a visible advocate for Professional Services
Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
Oversee all aspects of client and partner delivery
Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation

What we offer

401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model

Fulltime

Select Country

Director of Client Services

Job Responsibility

Requirements

What we offer

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