Director of Client Experience + Workforce Solutions Job at Elara Caring

Job Description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Director of Client Experience + Workforce Solutions. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

Job Responsibility

Lead the end-to-end client journey from referral to retention, ensuring service delivery aligns with client care plans
Oversee scheduling, workforce utilization, and engagement to ensure efficient operations and high fill rates
Collaborate with leadership to forecast staffing needs, optimize workforce capacity, and remove operational bottlenecks
Develop and implement data-driven strategies to improve client satisfaction, retention, and workforce stability
Build and manage high-performing teams through coaching, accountability, and continuous development
Drive consistency across regional processes, enhance transparency, and ensure compliance with all regulatory and audit requirements
Partner with payers, providers, and referral sources to strengthen community relationships and support regional growth
Uphold Elara Caring’s mission, values, and ethical standards while fostering a culture of compassion and excellence
Performs other duties/projects as assigned

Requirements

Bachelor’s degree in a healthcare-related field preferred
Minimum of five (5) years in home care, home health, or related healthcare operations with demonstrated success improving client satisfaction and workforce performance
Deep understanding of Medicaid/Medicare and personal care delivery models
Strong operational and financial acumen (fill rate, utilization, contribution margin)
Proficiency in data analytics, EVV systems, and workforce platforms (e.g., AlayaCare)
Excellent leadership, communication, and relationship management skills
Ability to manage multiple priorities in a fast-paced environment
Knowledge of HIPAA, accreditation standards, and state/federal regulations
LVN licensure required only in Louisiana
Experience developing and managing budgets, KPIs and financial targets
Must be able and willing to travel approximately 50%

What we offer

Work in a collaborative environment
Competitive compensation package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
Opportunities for advancement
Comprehensive insurance plans for medical, dental, and vision benefits
401(K) with employer match
Paid time off, paid holidays, family, and pet bereavement
Pet insurance

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Director of Client Experience + Workforce Solutions

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