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Four Seasons Logo Four Seasons · Gastronomy

Director of Catering

Tunisia, Tunis · Job Posted June 01, 2026
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Job Description

About the role Oversee all aspects of a profit and service driven catering department while personally prospecting, selling, planning and servicing corporate and social business.

Job Responsibility

  • Supervision and overall responsibility of the Catering function including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering Manager and Catering Administrative Assistants. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards
  • Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment
  • Finalize the requirements of personally booked catering events while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
  • Supervise the execution of banquet events
  • Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
  • Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
  • Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
  • Plan and/or attend and/or participate in meetings with hotel staff and clients
  • Conduct performance evaluations and mentor for Assistant Director of Catering, Catering Sales Managers and Administrative Assistant
  • Respond according to the crisis management plan to any resort emergency or safety situation
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact

Requirements

  • Education: College education preferred
  • Experience: 6 Years experience as a Catering or Conference Services Manager in a full service resort or hotel, 3 of which at the Assistant Director level (or higher) handling weddings and the social market
  • Skills and Abilities: Excellent reading, writing & oral proficiency in the English language
  • Proven interpersonal skills with a track record of successful client interactions
  • Coaching and People Development Skills
  • Good organizational skills
  • Attention to detail
  • Ability to multitask
  • Ability to work long and irregular hours, weekends, and evenings
  • Able to negotiate, organize, delegate & work under pressure
  • Basic knowledge of audio-visual equipment, internet, telecommunication technology – helpful
  • Knowledge of Delphi Sales and Catering Software
  • Computer literacy to include MS Word, Excel, and ability to use e-mail and the Internet
  • High level of creativity with food and beverage menu proposals

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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