Director of Catering & Conference Service, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Beijing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Works on maximizing revenue and ensuring exceptional customer service while working with internal and external stakeholders.

Job Responsibility:

Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS
Assists with the development and implementation of promotions, both internal and external
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members
Monitors all day to day activities of direct reports
Approves space release for catering to maximize revenue
Participates in sales calls with members of sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
Assists Revenue Management with completing accurate six period projections
Reviews sales and catering guest satisfaction results to identify areas of improvement
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the company’s Customer Service Standards and property’s Brand Standards
Participates in and practices daily service basics of the brand
Executes exemplary customer service to drive customer satisfaction and loyalty
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs
Develops and manages relationships with key stakeholders, both internal and external
Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
Utilizes all available on the job training tools for employees

Requirements:

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

What we offer:

Commitment to being an equal opportunity employer
Access to global collaboration and growth within Marriott International
Diverse cultural workplace
Rich blend of talent, culture, and experiences

Additional Information:

Job Posted:
July 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director of Catering & Conference Service