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Robert Half Logo Robert Half · Health and Beauty

Director of Caregiver Services

United States, Brooklyn · Job Posted March 26, 2025

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Job Description

The Director of Caregiver Services is a key leadership role and will be responsible for overseeing the recruitment, training, retention, and overall management of caregivers. This individual ensures the highest standards of care are provided to clients while fostering a supportive and engaging environment for caregiving staff. The ideal candidate will have a deep understanding of home healthcare operations, strong leadership skills, and a passion for improving the lives of clients and caregivers alike.

Job Responsibility

  • Develop and implement strategies to attract and retain top-quality caregivers
  • Foster relationships with schools, community organizations, and industry groups to build a robust pipeline of talent
  • Monitor and improve caregiver satisfaction and engagement through regular feedback and support initiatives
  • Design, implement, and oversee comprehensive training programs for new and existing caregivers, focusing on skills development, compliance, and client care
  • Ensure caregivers meet all state and federal requirements, including certifications and continuing education
  • Create career development pathways to promote professional growth and advancement within the organization
  • Collaborate with other departments to align caregiver operations with company goals and client needs
  • Develop and maintain policies and procedures to ensure consistency, quality, and compliance across caregiver services
  • Manage caregiver scheduling and assignments, ensuring optimal coverage and workload distribution
  • Act as a liaison between caregivers, clients, and their families to address concerns and ensure satisfaction with services provided
  • Work closely with case managers to match caregivers with clients based on skills, preferences, and needs
  • Monitor and evaluate caregiver performance, providing constructive feedback and recognition for exceptional work
  • Implement quality assurance programs to maintain high standards of care and compliance
  • Use data analytics to assess trends, identify areas for improvement, and drive strategic initiatives

Requirements

  • Bachelor’s degree in healthcare administration, social work, or a related field (Master’s degree preferred)
  • Minimum of 5-7 years of experience in home healthcare or a related industry, with at least 3 years in a leadership role
  • In-depth knowledge of caregiver operations, compliance requirements, and best practices
  • Exceptional leadership, communication, and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in caregiver management software and Microsoft Office Suite

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
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