Director of Business Operations Job at Smartech

Job Description

The Director of Business Operations is the 'Architect of Execution' for Smartech. Reporting to the GM of Smartech AI, you are responsible for the internal machinery that turns strategy into results. This is an individual contributor role that functions as the connective tissue across the organization—engineering, commercial, and support functions. Your goal is to instill a culture of high-velocity execution and operational rigor, ensuring that as Smartech scales from 1 to N, it does so with standardized processes, clear decision-making frameworks, and relentless focus on the highest-value priorities. An exciting opportunity to serve as the operational heartbeat of Smartech AI. As the Director of Business Operations, you will be the primary catalyst for speed and discipline, transforming ambitious AI strategy into a high-performance reality.

Job Responsibility

Establish the Operating Rhythm: Design and lead the cadence for business reviews, sprint planning, and leadership syncs. Ensure meetings are high-impact, decision-oriented, and result in clear accountability
Drive Execution Rigor: Act as the 'Disciplinarian of Progress.' Track key milestones across all departments, identifying 'red' projects early and forcing the trade-off decisions necessary to keep the pace high
Standardize the 'Smartech Way': Build the institutional playbooks for every core business process—from how we intake new product requirements to how we manage the customer lifecycle and internal hand-offs
Strategic Alignment: Ensure that every team’s 'to-do list' is ruthlessly aligned with the organizational priorities. Prevent 'drift' where teams spend energy on low-impact activities
Decision Support & Governance: Create the frameworks that allow teams to make fast, data-driven decisions. Own the'Single Source of Truth' for business health metrics (KPIs)
Scaling Infrastructure: Identify, design, and implement the tools, systems, and delivery mechanisms (product ops,deployment playbooks, CRM, project management) required to scale AI solutions from pilot deployments to repeatable, enterprise-grade offerings
Special Projects & Bottleneck Clearing: Drop into high-friction areas of the business—whether in supply chain, commercial, or deployment—to diagnose issues, build a process, and hand it back to the team

Requirements

12+ years of experience in Business Ops, Chief of Staff roles, or Management Consulting, ideally within a high-growth tech or industrial transformation environment
The 'Scaler' Track Record: Experience taking an organization through a significant growth phase or post-acquisition integration
IC Leadership: Demonstrated success in 'leading by influence'—getting results from teams that do not report to you
Cross-Functional Breadth: Experience touching Sales Ops, Product Ops, and Finance, giving you a 360-degree view of how a business unit runs
Business Operating Systems: Deep knowledge of frameworks like EOS (Entrepreneurial Operating System), Lean, or Agile Business Management
Strategic Project Management: Mastery of high-level orchestration
managing the 'forest' while ensuring the 'trees' are healthy
Change Management: Proven ability to drive adoption of new processes in a fast-moving, high-pressure environment
Operational Analytics: Proficiency in translating raw business data into actionable insights for executive leadership
Communication Mastery: Ability to synthesize complex organizational issues into clear, concise updates and action plans

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Director of Business Operations

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