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Director of Business Automation

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Virtru

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Location:
United States, Washington, DC

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

180000.00 - 210000.00 USD / Year
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Job Description:

We are seeking a strategic and innovative Director of Business Automation to lead a team responsible for driving growth and efficiency across the company. Reporting to the VP of Operations & Analytics, this position will oversee the automation of critical business processes, including the implementation of agentic AI workflows and other advanced applications of artificial intelligence.

Job Responsibility:

  • Work closely with stakeholders throughout the business to identify high-impact opportunities for process improvement and automation
  • Design and implement agentic AI workflows that autonomously handle complex, multi-step business processes using LLMs, with appropriate human-in-the-loop oversight
  • Build and deploy workflows in n8n that connect disparate systems to reduce manual work and increase speed, scale, and efficiency
  • Develop and oversee the implementation of an AI Sales Development Representative (SDR) strategy that produces personalized and effective outreach at scale
  • Manage key projects aimed at improving business critical functions such as: go-to-market rollout, new customer handoff, competitive intelligence gathering, and prospect identification
  • Maintain accountability for impact to business outcomes throughout and after project implementation
  • Regularly interface with stakeholders across sales, marketing, customer success, and other departments to maintain a strong understanding of business priorities and key objectives
  • Partner with operations and analytics teams to leverage tools such as n8n.io and Salesforce Flow within Virtru’s current environment of ERP systems
  • Collaborate with Virtru’s IT and Security team to understand the holistic Virtru tech stack and integration points
  • Integrate data from sources like Gong, ZoomInfo, and ERP systems to drive intelligent decision-making
  • Establish and maintain robust AI governance frameworks ensuring policy-compliant execution with necessary oversight and security controls
  • Work closely with Virtru’s IT and Security team to implement processes to prevent unwanted data leakage across systems and identities
  • Build and manage (both directly and indirectly) a team of automation specialists and engineers
  • Mentor team members on LLM implementation, workflow design, n8n development, and process optimization
  • Foster a culture of experimentation, continuous improvement, and data-driven decision-making
  • Set clear priorities and success metrics for team deliverables

Requirements:

  • 3+ years of experience working with business process automation
  • At least 1-2 years in a leadership or senior individual contributor capacity
  • Hands-on technical proficiency with workflow automation platforms (n8n experience highly preferred
  • alternatives like Zapier, Make, Workato, or similar considered)
  • Strong understanding of sales and marketing processes, with proven ability to automate go-to-market workflows and revenue operations
  • Practical experience implementing LLM-based solutions, including prompt engineering, agent frameworks (e.g., LangChain, CrewAI, AutoGen), and API integrations with LLM providers
  • Proven familiarity with Salesforce or equivalent CRM platforms, including custom objects, flows, APIs, and data architecture
  • Demonstrated ability to work collaboratively across departments to drive strategic business initiatives and influence without direct authority
  • Strong analytical and problem-solving skills with a focus on data-driven decision-making and quantifiable business impact
  • Experience managing technical projects from conception through deployment, iteration, and ongoing optimization
  • Excellent communication skills with ability to translate technical concepts for non-technical stakeholders

Nice to have:

  • Experience with AI agent frameworks (LangChain, LlamaIndex, AutoGen, CrewAI, or similar)
  • Familiarity with API development, webhooks, and RESTful integrations
  • Background in data engineering, analytics, or business intelligence
  • Previous experience in cybersecurity, enterprise software, or B2B SaaS environments
  • Knowledge of modern data stack tools (e.g., Snowflake, dbt, Fivetran, Segment)
  • Experience with conversation intelligence platforms (Gong, Chorus) and sales engagement tools
  • Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
  • Strong sense of urgency with an action-oriented mindset
  • Able to collaborate and adapt to shifting priorities as business needs evolve
  • Comfortable with asynchronous communication including slack, email, zoom, etc.
What we offer:
  • A Flexible PTO policy
  • 14 holidays
  • A $1,500 annual Learning & Development Stipend
  • Frequent company-sponsored team celebrations
  • Access to an Employee Assistance Program
  • Access to Headspace, a mental health app tailored to your specific needs
  • A flat 3% contribution to your retirement account
  • A high degree of flexibility
  • Competitive compensation
  • Generous parental, medical, and bereavement policies
  • 401K contribution and stock options
  • Full medical, dental, and vision benefits
  • New Hire Swag and IT Welcome boxes
  • Structured semi-annual 360° performance reviews

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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