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We are looking for an experienced Director of Billing and Collections to lead revenue cycle operations for a third party plan administration organization in the Horsham Pennsylvania area. This role will oversee invoicing, receivables, and collection activities while strengthening accuracy, compliance, and client service across the billing function. The position partners closely with finance, operations, sales, and client-facing teams to improve workflows, support growth, and ensure revenue is captured effectively.
Job Responsibility
Direct billing, invoicing, accounts receivable, and collection operations to ensure timely and accurate revenue processing
Oversee fee administration, including ancillary charges and client-specific billing arrangements, while maintaining adherence to internal policies and controls
Review aging trends and collection results, address disputed invoices, and drive timely resolution of outstanding balances
Guide and develop team leaders responsible for billing and collections staff, promoting accountability, coaching, and consistent service standards
Evaluate existing workflows, introduce process enhancements, and establish scalable procedures that improve efficiency and reduce revenue leakage
Partner with finance, audit, sales, operations, and client service teams to support compliance efforts and maintain audit readiness
Provide operational support for integrating billing and collections activities related to acquired businesses
Safeguard sensitive client and company information while reinforcing high standards of accuracy, judgment, and confidentiality
Requirements
At least 8 years of experience in billing, collections, accounts receivable, or revenue operations leadership
Background in retirement services, retirement plan administration, or a broader financial services environment is strongly preferred
Demonstrated knowledge of billing models, fee structures, revenue tracking, and client-specific pricing arrangements
Experience leading managers and overseeing large operational teams in a performance-driven setting