Director of Beverage, Marriott Bonvoy

Marriott Bonvoy

Location:
Vietnam, Hanoi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for beverage operations and staff on a daily basis, including beverage service in Restaurants/Bars and Room Service. Manages property liquor inventories and controls. Promotes the lounge and menu planning while assisting servers during peak periods. Ensures guest and employee satisfaction while maintaining the operating budget and enforcing all legal obligations. Determines training needs and implements plans. Provides excellent customer service and handles feedback from guests effectively.

Job Responsibility:

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
Implements agreed upon beverage policy and procedures throughout the property
Manages in compliance with all applicable beverage and liquor laws
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
Monitors adherence to all liquor control policies and procedures
Attends pre- and post-convention meetings as needed to understand group needs
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals
Manages to achieve or exceed budgeted goals
Maintains food handling and sanitation standards
Manages inventories according to budget and business levels
Develops menus and promotions as necessary
Trains staff on liquor control policies and procedures
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensures employees understand expectations and parameters
Communicates critical information to the beverage staff regarding each event
Provides excellent customer service
Interacts with guests to obtain feedback on product quality and service levels
Responds effectively to guest problems and complaints
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Provides feedback to individuals in an effort to improve service performance
Reviews comment cards and guest satisfaction results with employees

Requirements:

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

What we offer:

Equal opportunity employer
Training and development opportunities
Recognition programs
Luxury work environment
Commitment to holistic well-being

Additional Information:

Job Posted:
August 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director of Beverage