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Manages all beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all beverage operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
Job Responsibility:
Manages all beverage operations and staff on a daily basis
Ensures compliance with all food & beverage policies, standards and procedures
Ensures staff understands local, state and Federal liquor laws
Ensures cash control and liquor control procedures are followed
Implements new concepts and promotions for the restaurant outlets and bar/Lounge
Benchmarks the competition
Ensures all employees understand and comply with loss prevention policies
Participates in the development of department's capital expenditure goals
Attends pre- and post-convention meetings
Develops business goals and creates appropriate development plans
Establishes and maintains open, collaborative relationships with employees
Solicits employee feedback
Ensures employees are treated fairly and equitably
Displays leadership in guest hospitality
Meets with guests to obtain feedback
Observes service behaviors of employees and provides feedback
Acts as the guest service role model
Interviews and hires management and hourly employees
Develops, implements and maintains a departmental orientation program
Uses all available on the job training tools
Administers the performance appraisal process
Brings issues to the attention of Human Resources
Ensures property policies are administered fairly and consistently
Ensures disciplinary procedures and documentation are completed
Ensures self and direct report managers attend appropriate core training classes
Utilizes the Labor Management System to effectively schedule
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area