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Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Job Responsibility:
Functions as the strategic business leader of the property’s food and beverage/culinary operation
Oversees the development and implementation of departmental strategies
Ensures implementation of the brand service strategy and brand initiatives
Ensures the food and beverage/culinary operation meets the brand’s target customer needs
Ensures employee satisfaction
Focuses on growing revenues and maximizing the financial performance of the department
Develops and implements property-wide strategies that deliver products and services
Sets expectations and holds food and beverage leadership team accountable
Reviews financial reports and statements
Makes recommendations for CAPEX funding
Works with food and beverage leadership team to develop strategies
Establishes challenging, realistic and obtainable goals
Strives to improve service performance
Develops and manages Food and Beverage budget
Monitors the department’s actual and projected sales
Ensures cash control and liquor control policies are in place
Focuses on maintaining profit margins
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation
Achieves and exceeds goals
Serves as a role model
Develops means to improve profit
Identifies opportunities to increase profits
Ensures that regular, on-going communication occurs
Establishes and maintains open, collaborative relationships
Develops a food and beverage operating strategy
Identifies the developmental needs of others
Stays aware of market trends
Provides services that are above and beyond for customer satisfaction
Improves service
Reviews findings from comment cards and guest satisfaction results
Reviews comment cards, guest satisfaction results and other data
Empowers employees
Estimates cost and benefit ratio
Shares plans to take corrective action
Provides guidance and direction to subordinates
Coaches and supports food & beverage leadership team
Hires food & beverage leadership team members
Sets goals and expectations for direct reports
Ensures that expectations and objectives are clearly communicated
Brings issues to the attention of Human Resources
Ensures employees are treated fairly
Coaches team
Informs and/or update the executives, the peers and the subordinates
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluating results
Estimate food, liquor, wine, and other beverage consumption
Order and purchase equipment and supplies
Requirements:
High school diploma or GED
6 years experience in the food and beverage, culinary, event management, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
4 years experience in the food and beverage, culinary, event management, or related professional area
Knowledge of principles and processes for providing customer and personal services