Director of Bankett Job at Marriott Bonvoy (Berlin)

Job Description

Director of Bankett (m/f/d) for the Berlin Marriott Hotel. The role involves leading the banquet team to ensure the highest level of service during events, managing profitability, ensuring exceptional customer service, and conducting human resources activities. The position is part of Marriott International, dedicated to being an equal opportunity employer.

Job Responsibility

Demonstrates knowledge by leading the team to accomplish daily goals
Ensures the highest level of service during events by training and developing staff and executing the requirements of events based on standards
Drives customer satisfaction and capitalizes on revenue during the event phase of a function
Provides clear and concise communications to everyone having ownership in the success of the event
Monitors and controls financial and administrative responsibilities to meet or exceed department goals
Projects supply needs for the department
Applies knowledge of all laws, as they relate to an event
Uses banquet beverage “Use” records to control liquor costs and manage the banquet beverage perpetual inventory
Ensures accurate customer billing for banquet events
Ensures coordination and execution throughout the event
Attends pre-conference meetings to ensure specifications of the group event are well executed
Ensures function space and corresponding heart of the house areas are cleaned and maintained
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
Attends and participates in all pertinent meetings
Leads shifts and actively participates in the servicing of events
Leads discussions to review scheduled events and proactively avoid service challenges and failures
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Assists team in developing lasting relationships with groups to retain business and increase growth
Manages department controllable expenses to achieve or exceed budgeted goals
Anticipates guests' needs and responds promptly
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Handles guest problems and complaints
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Empowers employees to provide excellent customer service
Strives to improve service performance
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Observes service behaviors of employees and provides feedback to individuals and/or managers
Interviews and hires employees with the appropriate skills to meet the business needs of the operation
Ensures property policies are administered fairly and consistently
Monitors and manages the payroll function
Schedules banquet service staff to forecast and service standards, while maximizing profits
Ensures employees are treated fairly and equitably
Effectively schedules to business demands and for tracking of employee time and attendance
Celebrates successes and publicly recognizes the contributions of team members
Strives to improve employee retention
Ensures employees receive on-going training to understand guest expectations
Sets goals and delegates tasks to improve departmental performance
Provides additional training to employees of other departments when additional assistance is needed for larger functions

Requirements

High school diploma or GED
3 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in event management, food and beverage, sales and marketing, or related professional area
German language skills are mandatory

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