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The Director of Application Support leads a high-performing team responsible for ensuring the reliability, performance, and ongoing support of the organization’s software applications. This role oversees daily technical operations, drives continuous improvement, and collaborates across departments to implement upgrades, resolve complex issues, and maintain system stability. The director also manages vendor relationships, oversees budgets, and ensures compliance with industry standards and best practices.
Job Responsibility:
Manage a large workgroup or sub-functional team, including individual contributors, supervisors, and managers
Oversee daily support operations, ensuring timely delivery of solutions and high-quality service
Represent the department in cross-functional initiatives as needed
Provide guidance and direction through independent decision-making and sound judgment
Manage and influence team autonomy while driving accountability
Oversee multiple processes, programs, and application support initiatives
Identify and implement solutions for technical and operational challenges
Translate organizational strategy into annual goals for the application support function
Stay current on industry trends and bring strategic insight to evolving technology needs
Coordinate with development teams to implement upgrades, enhancements, and best practices
Develop and mentor staff to meet short- and long-term departmental needs
Manage budget planning and monitor ongoing financial performance
Ensure compliance with regulatory standards and internal policies
Requirements:
Strong understanding of business operations, data analysis, and IT service delivery
Proven ability to analyze complex business problems and develop effective solutions
Skilled at communicating technical information to non-technical stakeholders
Demonstrated leadership with a history of managing and developing teams
Technical expertise in application support, software development, IT infrastructure, databases, operating systems, and related technologies
Strong strategic thinking, customer focus, and commitment to continuous improvement
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
7+ years of experience in application support or related disciplines
Nice to have:
Commitment to continuous learning and professional growth
Strong analytical, troubleshooting, and problem-resolution skills
Excellent organizational and time‑management capabilities
Ability to handle multiple priorities and meet deadlines
Flexibility to work after hours or on weekends as needed
What we offer:
Access to top jobs, competitive compensation and benefits, and free online training
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan