Director of Application Services

• SaaS Application Governance: Maintain an inventory of all Colleague SaaS applications, tracking licenses, usage, and costs to identify potential redundancies and optimize spending
• Develop and enforce standards for application adoption, including evaluation criteria, approval processes, and integration guidelines
• Monitor compliance with data privacy and security regulations related to SaaS applications
• Implementation and Upgrade Management: Lead the planning and execution of Colleague SaaS application upgrades, including testing, change management, and user training
• Collaborate with IT teams to ensure smooth integration of new SaaS applications with existing systems
• Identify and address potential issues during implementation and provide timely solutions
• User Support and Training: Provide ongoing user support for Colleague SaaS applications, including troubleshooting technical issues and answering user queries
• Develop comprehensive training materials and deliver training sessions to optimize user adoption and proficiency
• Gather feedback from users to identify areas for improvement and enhance the user experience
• Business Analysis and Requirements Gathering: Work closely with departmental stakeholders to understand their specific business needs and translate them into functional requirements for Colleague SaaS applications
• Analyze usage data and identify opportunities to optimize workflows and improve efficiency within the Colleague platform
• Vendor Management: Build and maintain relationships with SaaS vendors, negotiate contracts, ensuring timely delivery of updates, and addressing any service-related issues
• Evaluate new features and functionalities offered by vendors to identify potential value additions to the Colleague system

• 8+ years of relevant experience in Higher Education
• Deep understanding of the Colleague ERP system, its functionalities, and configuration options
• Exposure to Colleague in the SaaS environment is required
• Expertise in SaaS application management, including licensing, provisioning, and user access controls
• Proven experience in project management, including planning, execution, and stakeholder communication
• Strong analytical skills to interpret data and identify trends for informed decision-making
• Excellent communication and collaboration skills to work effectively with diverse stakeholders across the organization
• Familiarity with change management methodologies to facilitate smooth transitions during application updates

State of California MIS reporting skills is a plus

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• Education Assistance Program
• Professional development opportunities
• This position offers relocation assistance