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Director of AI & Innovation

United Kingdom, London · Job Posted May 16, 2026
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Job Description

This role sits at the intersection of strategy, technology, commercial innovation, and execution, bridging emerging technologies, external innovation ecosystems, and operational delivery to transform how we work, engage customers, and create competitive advantage.

Job Responsibility

  • Define and lead the enterprise AI and innovation strategy aligned to long-term business priorities
  • Identify and scale high-value AI and digital innovation opportunities across the Group
  • Drive practical adoption of AI capabilities that improve productivity, operational efficiency, customer experience, and commercial performance
  • Translate emerging technology trends into scalable business opportunities
  • Develop innovation roadmaps, pilots, investment cases, and measurable value outcomes
  • Build strategic partnerships with AI vendors, start-ups, fin-techs, loyalty innovators, and travel ecosystem providers
  • Establish and lead a structured Innovation Labs capability
  • Create environments for experimentation, prototyping, validation, and rapid learning
  • Accelerate the transition from proof-of-concept to scalable operational solutions
  • Ensure innovation activity remains commercially focused and strategically aligned
  • Partner with business, product, analytics, and engineering teams to embed AI into products, workflows, and decision-making
  • Promote AI literacy and responsible innovation practices across the organisation
  • Support Operating Companies in adopting AI-enabled capabilities aligned to enterprise standards
  • Champion automation and AI-led efficiency improvements across teams and functions
  • Establish strong responsible AI principles and governance frameworks
  • Ensure AI solutions are ethical, explainable, secure, and compliant
  • Partner with Risk, Security, Legal, Governance, and Assurance teams to manage innovation-related risks
  • Maintain oversight of third-party AI vendors and innovation partners
  • Build and lead a high-performing AI & Innovation team
  • Foster a culture of experimentation, collaboration, learning, and customer-centric innovation
  • Develop enterprise capability in AI, innovation, and emerging technologies
  • Act as a visible innovation leader across the Group

Requirements

  • Significant leadership experience in AI, innovation, digital transformation, or emerging technologies
  • Proven success identifying, incubating, and scaling AI and innovation initiatives within complex organisations
  • Strong understanding of modern AI technologies, intelligent automation, digital ecosystems, and customer engagement trends
  • Experience working across business, engineering, analytics, product, and commercial functions
  • Strong strategic thinking combined with hands-on delivery capability
  • Excellent executive stakeholder management and communication skills
  • Deep understanding of responsible AI, governance, and risk management principles
  • The ability to thrive in ambiguity and rapidly evolving environments

What we offer

  • Flexible and hybrid working options
  • Work from anywhere – 8 weeks a year
  • Generous parental leave and family-friendly policies
  • Career development, mentorship, and training
  • A supportive, inclusive culture with employee resource groups and diversity initiatives

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