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This role sits at the intersection of strategy, technology, commercial innovation, and execution, bridging emerging technologies, external innovation ecosystems, and operational delivery to transform how we work, engage customers, and create competitive advantage.
Job Responsibility:
Define and lead the enterprise AI and innovation strategy aligned to long-term business priorities
Identify and scale high-value AI and digital innovation opportunities across the Group
Drive practical adoption of AI capabilities that improve productivity, operational efficiency, customer experience, and commercial performance
Translate emerging technology trends into scalable business opportunities
Develop innovation roadmaps, pilots, investment cases, and measurable value outcomes
Build strategic partnerships with AI vendors, start-ups, fin-techs, loyalty innovators, and travel ecosystem providers
Establish and lead a structured Innovation Labs capability
Create environments for experimentation, prototyping, validation, and rapid learning
Accelerate the transition from proof-of-concept to scalable operational solutions
Ensure innovation activity remains commercially focused and strategically aligned
Partner with business, product, analytics, and engineering teams to embed AI into products, workflows, and decision-making
Promote AI literacy and responsible innovation practices across the organisation
Support Operating Companies in adopting AI-enabled capabilities aligned to enterprise standards
Champion automation and AI-led efficiency improvements across teams and functions
Establish strong responsible AI principles and governance frameworks
Ensure AI solutions are ethical, explainable, secure, and compliant
Partner with Risk, Security, Legal, Governance, and Assurance teams to manage innovation-related risks
Maintain oversight of third-party AI vendors and innovation partners
Build and lead a high-performing AI & Innovation team
Foster a culture of experimentation, collaboration, learning, and customer-centric innovation
Develop enterprise capability in AI, innovation, and emerging technologies
Act as a visible innovation leader across the Group
Requirements:
Significant leadership experience in AI, innovation, digital transformation, or emerging technologies
Proven success identifying, incubating, and scaling AI and innovation initiatives within complex organisations
Strong understanding of modern AI technologies, intelligent automation, digital ecosystems, and customer engagement trends
Experience working across business, engineering, analytics, product, and commercial functions
Strong strategic thinking combined with hands-on delivery capability
Excellent executive stakeholder management and communication skills
Deep understanding of responsible AI, governance, and risk management principles
The ability to thrive in ambiguity and rapidly evolving environments
What we offer:
Flexible and hybrid working options
Work from anywhere – 8 weeks a year
Generous parental leave and family-friendly policies
Career development, mentorship, and training
A supportive, inclusive culture with employee resource groups and diversity initiatives