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Based within our Global Innovation function and reporting to the Global Director of Innovation and AI Systems, this role will lead organisational transformation by embedding AI enabled systems and workflows that optimise business processes and deliver measurable impact across the firm. This will be responsible for defining and executing the firm’s AI transformation strategy and roadmap, with a primary focus on fee earner stakeholders. This includes deploying optimised, AI enabled business processes and ensuring that AI tools are embedded effectively into how the firm operates, collaborates, and delivers value. Working closely with our in house Knowledge professionals, the role will oversee knowledge asset taxonomy and the curation of precedents and templates in partnership with Knowledge and Innovation Lawyers. The Director will also lead the design and delivery of AI enabled knowledge solutions, including search tools, drafting aids, clause banks, and playbooks, and will oversee the capture and curation of AI use cases aligned to practice and business priorities. In addition, the role will provide strategic leadership to the AI Enablement team, coordinating projects and initiatives across the firm, and supporting Practice Group and business function engagement.
Job Responsibility:
Lead firmwide AI enablement programs, through effective communications
Build and maintain the AI Enablement roadmap aligned to practice/function strategies and client needs
Collaborate with Practice Leaders, business teams, and lawyers to define and prioritize AI-assisted use cases
Define product requirements, success metrics, and adoption goals for the experience layer (e.g., prompts, playbooks, templates)
Lead efforts to design, develop and continuously improve PG workflows, embedding the use of automation and AI where appropriate
Provide strategic ideas for and input into troubleshooting obstacles around user engagement with adoption of new AI tools and knowledge processes
Drive behavioral change across the firm
Define requirements on metrics for stakeholder engagement with AI-enabled tools and processes
Develop and report on metrics related to participation with and utilization of knowledge assets and services
Partner with LPM/Pricing on legal AI service offerings and with BD on client narratives around knowledge and legal AI RFP contributions
Create AI playbooks (guardrails, prompt patterns, verification steps) tailored to matter types
Run pilots and iterate service improvements based on stakeholder feedback
Oversee knowledge asset taxonomy and precedent/template curation with Knowledge Lawyers and coordinate quality audits
Manage the global AI Enablement team in multiple locations globally
Work with Knowledge Lawyers, practice groups and BD team to develop and refine firm's AI value add proposition more generally.
Requirements:
Strong understanding of legal practices and processes. Would suit an individual with a number of years’ experience of working as a qualified lawyer in the UK or US in private practice
Background in delivering AI Enablement within a multi-jurisdictional law firm environment
Experience of working on Enterprise-level KM projects and working knowledge of Legal AI and KM systems
Track record of successfully running and/or coordinating large projects across jurisdictions
Line management experience, including managing people across jurisdictions
Strong understanding of legal workflows, confidentiality, and client guideline implications.
Nice to have:
Excellent communication with partners and senior stakeholders
metrics driven mindset
Strategic thinker, able to see 'big picture' and understand how AI and KM come together to enhance the lawyer's potential
Strong people management and coordination skills, excellent listening skills
Track record of being able to persuade and influence at the most senior levels within the firm
Empathetic, strong team player, respected by others and able to bring people with you within the team and across other business services functions
Action oriented, energetic, enthusiastic, flexible, able to drive initiatives to successful conclusion
Excellent problem solver, with ability to take difficult decisions
Able to understand, respect and work through different cultural norms and behaviours.