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Director of AI & Data Engineering

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One Call

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

163510.00 - 261617.00 USD / Year
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Job Description:

We are looking for a Director of AI & Data Engineering to build and lead the AI Platform- the foundational engineering capability that enables intelligent automation, agentic systems, and AI-driven workflows across One Call. This role is not a traditional data warehousing or analytics function, and it is not the VP, Data role. Instead, this leader owns the engineering foundation that allows AI systems and product teams to intelligently consume, enrich, and act on data. The AI Platform establishes shared data semantics, quality standards, and reusable services so that automation and AI operate on consistent, trusted, and well-understood information. This role reports to the VP of Strategic Engineering.

Job Responsibility:

  • Own and evolve the AI Platform (formerly Core Services), including shared data semantics, contracts, and quality standards that enable AI -first capabilities
  • Design and deliver AI-ready data interfaces, APIs, and services that allow product and platform teams to intelligently consume and augment data
  • Establish guardrails to ensure AI systems operate on consistent, trusted and well-governed data
  • Enable agentic workflows, AI-assisted decisioning, and intelligent automation through reusable platform primitives and patterns
  • Partner closely with Product, Architecture, Application, and Data teams to align platform capabilities with real business and operational needs
  • Use metrics around data quality, platform adoption, and system health to drive accountability and continuous improvement
  • Own the AI Platform strategy and long-term technical direction end-to-end, scaling shared data and AI foundations across teams, setting company-wide standards for data semantics and AI readiness, and delegating execution through senior engineers or managers in close partnership with executive leadership

Requirements:

  • Bachelor's degree in a STEM (Science, Technology, Engineering or Mathematics) or business-related field is preferred, or equivalent education, training and relevant work experience
  • 7+ years of engineering leadership experience, including leading senior engineers or platform teams
  • Strong background in data-centric or platform engineering, with experience enabling downstream teams rather than owning end-user features
  • Experience building or supporting AI-enabled systems, automation platforms, or data-driven decisioning capabilities
  • Experience operating in regulated or compliance-driven environments (e.g., healthcare, SOC2, HIPAA)
  • Experience leading distributed teams across the US and/or Mexico
  • Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
  • Ability to work both independently and in a team environment
  • Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply
What we offer:
  • Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • and company-paid life insurance and short and long-term disability coverage
  • Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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