Director of Agency Development Job at Brown & Brown UK (Tampa)

Job Description

Orchid Insurance, an Arrowhead Intermediaries company, is seeking a Director of Agency Development to join our growing team. The Director of Agency Development is responsible for the achievement of goals and objectives, including new business policy acquisition, customer retention, agent satisfaction and direct reports. Manages continuous improvement in distribution productivity, ensuring the delivery of quality training and development programs. The job functions include recruiting, training, and supervision of agency development managers. To be successful in this position, you should be able to build instant rapport with people and be a good listener.

Job Responsibility

Under the direction of Distribution Management, responsible for the performance of the agency development team and is expected to achieve results through consistent recruitment, training, and supervising activities
Ensure proper staffing goals are met, and manage activities associated with the selection and performance of new agency development managers
Support the training and education of products across the team, including Personal Lines E&S and Digital partnerships
Support ADMs in managing territory operation and implementing action plans to meet or exceed goals and objectives
Generate new premium growth through coaching interactions with ADMs (calls, emails, f2f visits, etc.)
Cultivate relationships with new and existing assigned agents to direct qualified risk selection
Implement proactive efforts including activities that keep agents informed on systems, products, and underwriting guidelines as well as prospecting new agencies and general account management
Provide general account management for agencies and maintain accurate records of all sales activities via Salesforce – enforce usage of Salesforce by ADMs
Proactively monitor key performance indicators outlier, shares best practices and be solutions oriented
Monitor and report newly appointed agency metrics such as quote volume and written premium
Monitor incomplete quote activity to identify training opportunities
Submit accurate and timely reports as required or requested
Conduct business inspections in the field and by phone to ensure that company policies and procedures are being adhered to
Assist with the implementation of marketing strategies and activities to ensure sufficient penetration of existing agencies and their production levels
Work proactively with product management to communicate competitive information and to convey necessary product modifications or new opportunities
Be a subject matter expert on our product offerings and core systems

Requirements

Minimum of 7 plus years P&C industry experience
Minimum of 5 plus years of experience in account management, agency development, outside sales experience, or similar role
Demonstrates strong leadership qualities such as the ability to inspire and motivate others, effective decision-making, and a proactive approach to problem-solving
Passion to remove obstacles and get the job done
Possess a professional demeanor in a fast-paced production environment
Be willing to always represent the company with the utmost professionalism
Must be team-oriented and able to meet team deadlines
Must be results-oriented and thrive in high volume environments
Proficiency in MS Office Suite and CRM software such as Salesforce
Positive attitude and friendly demeanor
Passionate and knowledgeable about the services and products we provide
Coachable and willing to embrace learning new skills and ideas
Ability to adapt to various situations or problem-solve for new solutions
Ability to build relationships both internally and externally
Ability to communicate effectively both written and verbal
Able to multitask, prioritize, and manage time efficiently
Willingness to travel frequently for in-person agency visits, trade shows, conferences, occasional overnight travel, and presence at the Tampa office
This position requires routine travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position

Nice to have

Bachelor’s degree in business administration, or a related field
10+ years P&C industry experience
P&C insurance license (4-40 or 2-20)
Previous Personal Lines Excess & Surplus experience a plus
Strong familiarity with Salesforce CRM
Strong interpersonal skills with the ability to build relationships with customers at all levels
Polished presentation skills to conduct virtual and in-person product training
Comfortable talking to new people daily via telephone or virtual meeting

What we offer

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

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Director of Agency Development

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