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Our client is seeking an experienced Director of Administration to lead a high-volume claims administration function. This is a key leadership opportunity for an operations-focused professional who thrives in a fast-paced, project-driven environment and is passionate about building efficient processes, developing teams, and improving performance. In this role, you will oversee a team of approximately 18 administrative professionals and drive the successful execution of claims processing, insurance follow-up, workflow optimization, and cross-functional coordination. If you're a hands-on operational leader with a strong claims background and a passion for process improvement, we'd love to connect.
Job Responsibility
Lead, coach, and develop a team of administrative professionals supporting claims operations
Oversee end-to-end claims processing for construction and remediation projects
Ensure claim documentation is accurate, complete, and submitted on time
Manage insurance follow-up, including status tracking, escalations, and resolution
Identify workflow bottlenecks and implement process improvements to increase efficiency
Partner with project managers, field teams, and finance to align on documentation and claim status
Develop and track KPIs, reporting, backlog metrics, claim cycle times, and recovery performance
Strengthen systems, filing processes, and reporting tools to support scalability and audit readiness
Requirements
5+ years of experience in claims administration, insurance operations, or construction project support
2+ years of direct people management experience
Proven success leading teams in high-volume, deadline-driven environments
Strong understanding of claims processing and insurance follow-up
Experience improving workflows and operational processes
Ability to manage complex coordination across multiple stakeholders
Proficiency with CRM, ERP, or claims management systems
Construction or remediation industry experience is strongly preferred
Nice to have
Construction or remediation industry experience is strongly preferred
What we offer
Medical, vision, dental, and life and disability insurance