Director of Account Management

• Lead a team of between 7 and 9 Account Managers that drive client delight and revenue realization of an existing business of approximately $20M in recurring revenue
• Understand and help your team communicate key client value drivers – security, automation, rebate – while constantly looking for ways to grow Bottomline’s business with our existing clients
• Building, coaching, and measuring a team that is assertive, understands its clients, and tactfully steers the team to success
• Work efficiently across the entire Paymode line of business – Vendor Enrollment, Product, Sales, Marketing – all of which are critical to the success of our clients
• Build and maintain key relationships with the Channel Managers, Banks, and directly with Clients
• Lead the Account Managers to become their clients’ trusted advisors
• strategically developing client, vendor, and internal relationships
• Drive the team to effective Business reviews, communicating status of value realization, identifying areas of opportunity, and resolving open issues
• Leverage data to analyze and drive Account Manager performance as well as key client, vendor, and channel metrics (e.g. usage, transaction volume, vendor enrollment, etc.)
• Develop the strategic vision for your team – how the team will grow, where to focus efforts, and how to put structures in place to maximize client delight and growth
• Provide leadership and guidance by coaching, motivating, and leading team members to achieve their goals and develop professionally
• Ensure rigorous attention to detail in SFDC and other business systems for tracking and reporting purposes
• constantly evaluate process, reporting, and tools to improve efficiency and productivity
• Proactively align internal stakeholders to drive success for clients, issue resolution, and revenue expansion opportunities
• Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue
• Deeply understand the Vendor Enrollment process, identifying areas for improvement that will drive efficiency, higher enrollment rates, and higher revenue
• Advocate on behalf of your Account Managers & Clients within Paymode, collaborating across sales, vendor enrollment, marketing, product, implementation, operations, support and executive leadership teams
• Facilitate open lines of communication between Product, the AM team, and Clients – communicating key needs, requirements, and value

• 8+ years of management experience in customer success, account management, or sales
• Highly analytical
• proven experience driving success and revenue realization through data-driven processes
• Positive, self-motivated, team player, action and results-orientated
• Proven ability to assess organizational strengths and gaps, and motivate individuals and teams to embrace and meet objectives
• Experience in SaaS businesses
• FinTech/Payments experience preferred
• Highly organized and capable of working effectively across functional groups
• Excellent communicator, both written and verbal
• Experience managing and leading fast-paced account management or customer-focused teams
• Not afraid to make changes to teams, processes, or technology to improve the organization
• Efficiency & quality at the core of all work

FinTech/Payments experience preferred