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Mirakl Logo Mirakl · Sales

Director of Account Management

United States, Boston · Job Posted April 16, 2026
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Job Description

This is a hybrid role with an expectation of 4 days in our Boston office and 1 work from home day per week. You'll be part of our North America Account Management team led by Nicole Tiberia, SVP, Sales Americas. The team consists of 2 other Account Managers within a larger, robust sales organization with strong global collaboration.

Job Responsibility

  • Lead, coach, and develop a team of Account Managers responsible for renewals, upsell, and cross-sell execution, building a high-performance culture centered on accountability, collaboration, and customer value while owning team attainment against renewal, expansion, and net revenue retention goals, including managing their own quota in a player/coach role
  • Establish the operating cadence, inspection framework, and commercial discipline required to manage a predictable renewals and growth business, including rigorous forecasting, pipeline management, and renewal visibility to ensure leadership has clear insight into upcoming risk and opportunities
  • Act as an executive sponsor and escalation point for high-risk renewals and complex commercial negotiations, supporting your team in developing win-win strategies that maximize contract value while protecting customer relationships
  • Partner with Customer Success, Sales, Finance, Rev Ops, Operations, and Legal to identify commercial risk early, build mitigation plans, reduce churn, and align on account strategies that expand customer adoption across Mirakl's broader portfolio
  • Build repeatable processes, playbooks, and best practices for complex renewals and multi-product expansion while hiring, onboarding, and mentoring top talent to create clear development paths for future leaders

Requirements

  • 8+ years of experience in SaaS account management, renewals, customer sales, or related enterprise commercial roles
  • 3+ years of people management experience leading high-performing account management, renewals, or post-sales commercial teams
  • Demonstrated success managing and coaching teams through complex, multi-year enterprise renewals and expansion deals
  • Strong track record of achieving or exceeding retention, upsell, cross-sell, and net revenue goals
  • Bachelor's degree required
  • Skills: Negotiating value-based commercial agreements with CXO-level stakeholders
  • Navigating complex customer organizations and aligning cross-functional teams
  • Financial, operational, and analytical acumen with the ability to use data to drive decisions
  • Coaching and developing talent across different performance levels
  • Ability to manage a player/ coach role
  • Executive presence and communication to influence internally and externally
  • Proficient in MEDDPICC and Challenger methodology
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