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Director, North America Parts & Service

United States, Dallas · Job Posted July 04, 2026
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Job Description

BrainWorks has partnered with a market-leading industrial equipment manufacturer undergoing significant operational transformation and growth to identify a Director, North America Parts & Service. This is a highly visible leadership opportunity for a hands-on, high-potential aftermarket leader who thrives in fast-paced, evolving environments and wants to help build and scale a best-in-class North American parts and service organization. This leader will be responsible for transforming and leading the entire North American aftermarket operation across service centers, mobile field service, parts distribution, warranty, and customer support.

Job Responsibility

  • Transforming and leading the entire North American aftermarket operation across service centers, mobile field service, parts distribution, warranty, and customer support
  • Company-owned service center operations
  • Mobile technician fleet and field service execution
  • Parts distribution center operations
  • Warranty administration and cost management
  • Inventory management and parts availability
  • Customer service and technical support
  • Service network expansion strategy
  • KPI development, reporting, and operational analytics
  • Full aftermarket P&L responsibility
  • Cross-functional coordination across operations, engineering, manufacturing, sales, and customer support
  • Expansion of the North American service footprint
  • Mobile field service capabilities
  • Aftermarket revenue growth
  • Standardized operating processes and KPI discipline
  • Parts availability and logistics performance
  • Warranty cost reduction and root cause analysis
  • Leadership capability and organizational scalability
  • Customer experience and lifecycle value enhancement

Requirements

  • Strong progression and upward career trajectory
  • Experience leading parts and service organizations within industrial, heavy equipment, capital equipment, or related manufacturing environments
  • Demonstrated success leading multi-site service operations and field service teams
  • Strong commercial and operational business acumen with P&L ownership experience
  • Proven ability to build processes, drive accountability, and lead organizational transformation
  • Demonstrated ability to identify growth opportunities and translate strategy into operational execution
  • Highly analytical and comfortable making data-driven decisions in ambiguous environments
  • Operationally hands-on with a bias for action and strong execution skills
  • Comfortable building strategy while remaining closely connected to frontline operations
  • Strong communicator capable of influencing across executive leadership, operations, engineering, manufacturing, and commercial teams
  • High intellectual horsepower, resilience, and entrepreneurial mindset
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