Director, North America Infrastructure Operations & Reliability, Circle K

Circle K

Location:
United States of America, Tempe

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Alimentation Couche-Tard (Circle K) seeks a highly experienced, driven, and dynamic Director of North America Infrastructure Operations & Reliability. Reporting to the Global Chief Information Security Officer and VP Global Infrastructure, you will help to mature and maintain a North America focused and enterprise-wide infrastructure and operations program, collaborating with the Director of EU Infrastructure Operations & Reliability, the broader Global Technology teams, key service providers, functional areas, and operations stakeholders to drive strategy, planning, and initiatives in an exciting, fast-paced, global environment. The role has overall responsibility and accountability for North America focused strategic planning, budgeting, operations, and strategy of IT infrastructure, networking, voice, desktop, workplace, and hosting (cloud and on-premise).

Job Responsibility:

Lead a multi-disciplinary North America focused team, in close partnership with managed service providers, to establish roadmaps and successful implementation of technology standards, including hosting, network, storage, workplace, desktop, and other datacenter infrastructure
Build strong relationships with company leaders and departments across the organization to understand the business, share knowledge, and foster a collaborative, supportive environment when recommending technology solutions to meet business objectives
Partner with cybersecurity and risk management teams to ensure the infrastructure meets security requirements and evolves over time to meet changing needs and best practices
Cloud Migration & DevOps: Drive application migration to the cloud, embedding DevOps and observability tooling to enhance delivery and monitoring
Implement Observability best practices and tooling to monitor the effectiveness of the delivery of application and infrastructure services
Working close with the Operational Resiliency team, develop and implement infrastructure disaster recovery protocols to minimize disruption to business operations in the event of emergency situations
Develop and report on relevant KPIs and metrics to drive operational maturity, improved customer experience, and aid in transparency and understanding across the business of the infrastructure organization’s contributions to the business
Strong focus on leadership and development of team members and extended team members of managed service partners. Ensuring professional growth, setting direction/priorities, delegating tasks, resolving conflicts, and fostering a winning culture with high-performance oriented team members

Requirements:

Minimum of 10 years of demonstrated progressively responsible experience and successful Infrastructure and operations management of distributed global platforms
Strong ability to identify needs, take initiative, and prioritize work efforts, balancing operational tasks with longer-term strategic security efforts
Proven success in establishing key performance indicators, metrics, and focus to drive operational / service delivery best practices
Meticulous planning skills with a balance of risk management and efficient execution
Establish and balance priorities between new initiatives and sustaining operations engineering work
Ability to establish and maintain trust and rapport with the team and external constituents
Experience leading and developing multiple team members and managed service providers
Strong knowledge and understanding of infrastructure operations and reliability best practices in a high-volume and critical production service environment
Experience managing vendor relationships for all infrastructure services and solutions and reviewing vendor contracts, statements of work, and related documents
Experience in DevOps and Infrastructure and Application migration to cloud
Demonstrated ability to develop and execute strategic roadmap while balancing short term tactical decisions
Meticulous planning skills with a balance of risk management and efficient execution
Establish and balance priorities between new initiatives and sustaining operations engineering work
Bachelor's or Master’s degree preferred

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director, North America Infrastructure Operations & Reliability