Director National Accounts, Support Job at Allied Universal®

Job Description

Allied Universal® is hiring a Director Enterprise Accounts, Support. The Director of Enterprise Accounts, Support will lead operational support for 225 plus Enterprise Accounts. This role will drive execution across operations, strategy, and client delivery and is an internal and external point of contact for industry and operational expertise and knowledge, regarding Enterprise Accounts. The Director of Enterprise Accounts Support will be expected to travel overnight as needed for operational and business strategy initiatives. This position can be remote or located in a local Allied Universal office.

Job Responsibility

Responsible for managing performance and contract compliance data
analyzing and compiling meaningful reports to advise and support operational leadership decisions
Partner with the appropriate corporate functions to educate and gather accurate information to ensure alignment with Allied Universal's vision and initiatives (Legal, Risk Management, Safety, Billing, Pricing, Procurement, Human Resources, Benefits, Information Technology)
Take the lead in working with Portfolio teams, Branch operations, and corporate support departments on operational and business development related projects
Consult, educate, and provide recommendations to the Enterprise Accounts team by utilizing operational expertise and experience
Attend project meetings with existing and prospective Enterprise Accounts clients as part of the on-going relationship building process
Administrative reporting and support of Enterprise Account Leadership and Portfolios to include: Collection and presentation of Business Intelligence data (QBR, RFP, Special Projects, Wages, CAP), Onboarding / Offboarding facilitation of Enterprise Account employees
liaise with Help Desk ticket support and facilitation to ensure proper access, Maintain Enterprise Account Directories
Act as the Subject Matter Expert (SME) for Enterprise Account operational processes to troubleshoot and resolve common issues
Operational Champion and Support: identify gaps or opportunities for Operational process improvement
develop and implement process improvement measures
develop guidance materials and provide coaching to field personnel on contract compliance
Lead high visibility initiatives that impact revenue, retention, and compliance
Influence stakeholders and drive results through demonstrated leadership and expertise
Continuously work toward achieving department goals of: Improved client satisfaction and retention across enterprise accounts, Strong audit performance and contract compliance, Measurable margin and operational performance improvement, Consistent execution across onboarding, reporting, and field operations, Faster rollout of new programs, tools, and technology

Requirements

High school diploma or equivalent
Current state driver's license, if driving a company- or customer-owned vehicle
Minimum of five (5) years of leadership experience
Minimum of three (3) years of operations experience in a customer service role within Allied Universal, specifically focused on implementing business objectives
Minimum of two (2) years of experience and demonstrated proficiency utilizing Allied Universal applications and technology (WinTeam, Heliaus, Mercury, DOMO, Courier, Verian, Ad-X)
Strong level of understanding of Allied Universal's operations, client diversity, etc.
Solid understanding of all key corporate functions, their roles in the organization, and the ability to build and maintain productive partnerships with key contacts in corporate functions
Solid understanding of operational/department functions at the district/region and corporate levels
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications (Excel, PowerPoint) and able to effectively utilize all available office management technology
Able to demonstrate sound independent judgment and discretion
Ability to successfully interact at all levels of the organization, including with clients utilizing effective oral and written communication skills

Nice to have

College degree in business, marketing, protective service, or related field of study
Project management experience
Proven experience supporting large scale or enterprise level accounts
Demonstrated experience partnering with corporate functions such as Human Resources, IT, Legal, and Finance
Functional knowledge of the use of sales management methodologies
Experience building dashboards, workflows, or automation in DOMO or Smartsheet
Experience with AI Tools (ChatGPT, Co-Pilot, Claude, etc.)

What we offer

Pay rate: $70,000 to $94,000 per year
Medical, dental, vision, basic life, AD&D, and disability insurance
Eligibility for our retirement plans
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Bonus

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Director National Accounts, Support

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