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Director - Merchant Onboarding and Integration

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Barclays

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Director, Merchant Onboarding is accountable for establishing and leading a centralised, end-to-end merchant onboarding function across Barclays Acquiring. The role owns the design, build, and ongoing performance of the onboarding operating model, ensuring merchants are onboarded efficiently, compliantly, and with a consistently high-quality experience that accelerates time-to-revenue. The role will consolidate onboarding-related capabilities where appropriate (including Professional Services), act as the single point of accountability for onboarding outcomes, and serve as the primary business interface with Product and Technology teams to drive onboarding priorities.

Job Responsibility:

  • Accountable for establishing and leading a centralised, end-to-end merchant onboarding function across Barclays Acquiring
  • Own the design, build, and ongoing performance of the onboarding operating model
  • Ensure merchants are onboarded efficiently, compliantly, and with a consistently high-quality experience that accelerates time-to-revenue
  • Consolidate onboarding-related capabilities where appropriate
  • Act as the single point of accountability for onboarding outcomes
  • Serve as the primary business interface with Product and Technology teams to drive onboarding priorities

Requirements:

  • Define and own the end-to-end merchant onboarding operating model
  • Identify onboarding activities currently distributed across the organisation and recommend consolidation
  • Establish clear ownership, governance, service levels, and escalation paths
  • Design, build, and lead the merchant onboarding organisation
  • Create a strong leadership team and culture focused on delivery excellence
  • Define and maintain clear engagement models with Sales, Risk, Compliance, Operations, Product, and Technology
  • Own onboarding delivery performance across all merchant segments
  • Drive improvements in onboarding cycle times, quality, and predictability
  • Ensure onboarding processes are robust, scalable, and compliant
  • Act as the single senior business owner for onboarding capabilities with Product and Technology teams
  • Define onboarding requirements, priorities, and success measures
  • Champion automation and tooling
  • Partner closely with the Chief Revenue Officer and commercial teams
  • Provide transparency on onboarding capacity, constraints, and risks
  • Development and implementation of technology strategies
  • Strategic leadership to the business on all technology matters
  • Alignment to global data governance frameworks
  • Implementation of technology practices according to security, compliance and regulatory requirements
  • Digital transformation/change projects, programmes and initiatives
  • Management of the technology team
  • Management of the technology budgets
  • Provide expert advice to senior functional management and committees
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function
  • Foster and guide compliance
  • Focus on the external environment, regulators, or advocacy groups
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group
  • Maintain broad and comprehensive knowledge of industry theories and practices
  • Use interpretative thinking and advanced analytical skills to solve problems
  • Exercise management authority to make significant decisions
  • Negotiate with and influence stakeholders at a senior level
  • Act as principal contact point for key clients and counterparts
  • Mandated as a spokesperson for the function and business division
  • Demonstrate a clear set of leadership behaviours (Listen and be authentic
  • Energise and inspire
  • Align across the enterprise
  • Develop others)
  • Demonstrate the Barclays Values (Respect, Integrity, Service, Excellence and Stewardship)
  • Demonstrate the Barclays Mindset (to Empower, Challenge and Drive)
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Supporting active commuters
  • Time to connect
  • Wellbeing in focus

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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