Director, Member Support Job at Pomelo Care

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Board of Directors Member

Serving on the Board of Directors at New Roots Institute isn’t just a role; it's...

Location

United States

Salary:

Not provided

New Roots Institute

Expiration Date

Until further notice

Requirements

Are motivated to make a difference and are willing to work hard to achieve it
Continuously question assumptions and adapt when necessary, putting the shared mission above ego
Strive for excellence and can meet deadlines consistently
Embrace giving and receiving honest, constructive feedback to foster personal and organizational growth
Communicate proactively and respond quickly, building trust and effectiveness in a remote work environment
Enjoy working collaboratively, while finding ways to bring humor and lightness to the serious work of ending factory farming
Be deeply committed to animal advocacy and share our vegan and anti-speciesist values
Work collaboratively with other board members, dedicating a minimum of four hours per month to board work, with additional time required for the annual in-person retreat
Support the organization’s development efforts by making a personally meaningful donation and serving as ambassadors, helping grow our network and partnerships
Applicants must be based in the United States

Job Responsibility

Providing long-term financial oversight including: Reviewing and approving the annual budget
Reviewing annual audits of financial statements and financial controls
Overseeing investment strategy and review compliance with Investment Policy
Serving as contacts for staff on an ad hoc basis
Providing oversight for the Executive Director, including: Conducting annual performance evaluations and salary guidelines
Providing legal oversight for the organization, such as: Helping assess risky and complicated situations and providing feedback on plans to navigate them
Ensuring that New Roots Institute is compliant with its charitable purposes
Serving as ambassadors for New Roots Institute including: Using networks and influence to enhance the organization’s public profile
Building key partnerships
Supporting fundraising efforts

Assistant Director of Athletics and Recreation for Operations and Member Services

Involves developing, promoting and supporting the facility operations and member...

Location

United States , Santa Cruz

Salary:

75750.00 USD / Year

University of California - Office of the President

Expiration Date

Until further notice

Requirements

Bachelor's degree in related area and / or equivalent experience / training
Advanced knowledge of program activity and best practices
Problem-solving skills
Interpersonal skills sufficient to work with a diverse team and ability to supervise and motivate student staff
Demonstrated fiscal management abilities
Ability to multi-task and work with frequent interruptions
Skill in effective listening
Excellent written communication skills, in the English language
Excellent verbal communication skills, in the English language
Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire

Job Responsibility

Manages and supports all aspects of a highly complex intercollegiate athletics and recreation program
Executes management of passenger van fleet of the Athletics & Recreation Department, including key custody, institutional compliance, and regular maintenance. Drives fleet vehicles for maintenance, routine service, and parking, etc
Assists and executes facility and vehicle key management and custody systems
Manages and maintains software and hardware systems that support emergency preparedness, safety, department personnel, and general operations of the department
Contributes to and supports department financial operations and goals through daily reconciliation, regular budget maintenance, and annual reporting
Responsible for maintaining operational hours as well as staffing for the East Field House Complex and West Field House, respectively
Ensures accurate information related to facilities and operations is distributed to internal and external stakeholders when necessary
Contributes to the success of athletics game day operations on a regular, rotating basis through collaboration with other administrative and student staff in the Athletics & Recreation Department
Collaborates successfully with department personnel at all levels (coaches, administrators, part-time instructors, volunteers) to successfully execute departmental operations
Develops and cultivates relationships across campus with a variety of constituents

What we offer

Full benefits

Fulltime

Cluster IT Manager

In this leadership position, the Associate holds Accountability for the properti...

Location

Thailand

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Lead and operate the iT disciplines for the properties assigned and managed offices in scope
Manage a team of iT resources
Provide support to Cluster iT Director for Owner relations and negotiations on iT matters
Accountable for new opening/acquisition construction oversight
Accountable for new opening/acquisition countdown and live operation
Management Property Internet Support
Support Cluster iT Director on vendor management
Responsible for day to day Hotel and Company Office iT operations as assigned
Act as Cluster iT Director in his/her absence
Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices

Job Responsibility

Lead and operate the iT disciplines for the properties assigned and managed offices in scope
Manage a team of iT resources
Provide support to Cluster iT Director for Owner relations and negotiations on iT matters
Accountable for new opening/acquisition construction oversight
Accountable for new opening/acquisition countdown and live operation
Management Property Internet Support
Support Cluster iT Director on vendor management
Responsible for day to day Hotel and Company Office iT operations as assigned
Act as Cluster iT Director in his/her absence
Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices

Fulltime

Associate Center Director

Provide effective and efficient management, support the leadership and oversight...

Location

United States , Green Bay

Salary:

Not provided

Encompass Early Educ & Care Inc

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Early Childhood Education or a combination of a Bachelor’s Degree in another field with 24 credits in early childhood education, child development, elementary education or early childhood special education, 9 credits in administration, leadership and management, or documents meeting an appropriate combination of relevant education and experience as defined by the National Association for the Education of Young Children (NAEYC)
Prior experience with High Scope or other play-based curriculum
Prior leadership experience in a NAEYC accredited environment preferred
General knowledge of the financial management aspects of a child care center
Demonstrated written and verbal communication skills, as well as time management and organizational skills
Solid working knowledge of Microsoft Office programs

Job Responsibility

Team with the Lead Center Director to ensure compliance with Encompass Policies, DCF, NAEYC, and High Scope curriculum
Support professional development and supervision of center staff, including conducting teacher observations
Ensure appropriate level of customer service is provided to children, families and staff
Provide support and backup for the responsibilities of the Lead Center Director
Perform the duties and responsibilities of a classroom teacher as needed
Support the Encompass mission, demonstrating professionalism and confidentiality in all encounters
In collaboration with Lead Center Director, support efforts to effectively staff the center, fostering relationships with teaching staff, children, families
Ensure quality early childhood programming is implemented reflecting High Scope curriculum, COR Advantage and Conscious Discipline practices
team with and support the Lead Center Director in carrying out the program vision
Team with Lead Center Director to effectively manage center

Fulltime

Data Quality Assurance Lead

The Data Quality Assurance Lead will be a key member of the T&BE QA team. This r...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of extensive experience in data management, risk and control, Internal auditing, supervision, issues management QA / control and monitoring processes
Specific subject matter expertise regarding data management, data governance, and risk and control disciplines within Data and/or Technology processes
Ability to effectively drive and lead change in an organization with Citigroup’s size
Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company
Experience in regulatory data remediation activities
Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Superior oral and written communication skills, and in particular ability to articulate and influence senior stake holders

Job Responsibility

Manage, deliver, and execute the QA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation
Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols
Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues
Support T&BE QA Director (QAD) in fostering a strong partnership across T&BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities
Support T&BE QA Director (QAD) to define and implement future state strategies over Data Quality Assurance activities
Proactively support T&BE QA Director (QAD) in identifying and executing strategic decisions and initiatives
Design, lead and ensure on-time and quality execution of QA reviews across assigned internal and regulatory issues portfolio in conformance with T&BE QA procedure
Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation
Ensure QA workflow tool is updated with accurate and complete information
Demonstrate expertise of data management, risk and control and in-depth knowledge of the internal and regulatory issue remediation, Consent Order plan and interdependencies with other Issues/Regulatory Commitments

Fulltime

Director, Energy Markets and Security

The IEA seeks to recruit a Director to lead the Directorate of Energy Markets an...

Location

France , Paris

Salary:

16090.00 EUR / Month

IEA

Expiration Date

March 10, 2026

Requirements

An advanced university degree in engineering, economics, energy economics or equivalent in a relevant field
At least 15 years’ experience shaping and implementing international energy policy, including experience in government and in international or intergovernmental contexts
Excellent knowledge of the energy sector, oil gas and electricity markets, industries, technologies and government energy policy-making and regulation
Excellent knowledge of oil and gas markets is essential to support the Agency’s oil market and emergency preparedness work
Well-established professional network across relevant stakeholders
Fluency in English, one of the two OECD official languages, and a knowledge of, or willingness to learn, French

Job Responsibility

Lead the Directorate in delivering the programme of work in line with Member priorities, the Executive Director’s guidance and the IEA Programme of Work and Budget
Provide strategic direction for the Agency’s short- and medium-term analysis of global energy markets (oil, gas, electricity and critical minerals), emergency preparedness and energy market regulation, and policies supporting the deployment of renewable energy
Identify and respond to emerging energy security challenges, including disruptions to oil supply, and develop and implement actions and strategies through which the Directorate can assist member and non-member countries to respond to these challenges
Ensure the Directorate is at the forefront of international analysis on energy markets, in line with current developments and emerging trends, and shaping the IEA’s global contribution
Oversee Directorate reports and programme proposals ensuring that they make an effective contribution to the policy process (national and international) and that they are consistent with the Agency’s overall strategy and messages
Represent the Directorate and the Agency (Secretariat) at senior level with member governments of the Agency, bilaterally and multilaterally, as well as with other international institutions in the energy field, with the private sector and with representatives of civil society
Promote global dialogue and co-operation on energy markets, energy security and emergency policy issues and measures with member governments, major consuming and producing countries and international organisations such as OPEC, IEF, IRENA, and the G20
Ensure effective co-operation with energy industry stakeholders including the international oil and gas industry through the IEA’s Industry Advisory Board (IAB), the coal industry through the Coal Industry Advisory Board (CIAB) and the renewable industry through the Renewable Industry Advisory Board (RIAB)
Lead high-level missions to member and partner countries, engaging Ministers and senior policy makers
Lead and develop a Directorate, of over 110 staff (analysts, statisticians, support and consultants) through merit-based recruitment, professional development, and performance management

What we offer

Monthly base salary starting from 16 090 EUR plus allowances, based on eligibility, exempt of French income tax

Fulltime

!

Director, Energy Markets and Security

The IEA seeks to recruit a Director to lead the Directorate of Energy Markets an...

Location

France , Paris

Salary:

16090.00 EUR / Month

IEA

Expiration Date

March 10, 2026

Requirements

An advanced university degree in engineering, economics, energy economics or equivalent in a relevant field
At least 15 years’ experience shaping and implementing international energy policy, including experience in government and in international or intergovernmental contexts
Excellent knowledge of the energy sector, oil gas and electricity markets, industries, technologies and government energy policy-making and regulation
Excellent knowledge of oil and gas markets is essential to support the Agency’s oil market and emergency preparedness work
Well-established professional network across relevant stakeholders
Fluency in English, one of the two OECD official languages, and a knowledge of, or willingness to learn, French

Job Responsibility

Lead the Directorate in delivering the programme of work in line with Member priorities, the Executive Director’s guidance and the IEA Programme of Work and Budget
Provide strategic direction for the Agency’s short- and medium-term analysis of global energy markets (oil, gas, electricity and critical minerals), emergency preparedness and energy market regulation, and policies supporting the deployment of renewable energy
Identify and respond to emerging energy security challenges, including disruptions to oil supply, and develop and implement actions and strategies through which the Directorate can assist member and non-member countries to respond to these challenges
Ensure the Directorate is at the forefront of international analysis on energy markets, in line with current developments and emerging trends, and shaping the IEA’s global contribution
Oversee Directorate reports and programme proposals ensuring that they make an effective contribution to the policy process (national and international) and that they are consistent with the Agency’s overall strategy and messages
Represent the Directorate and the Agency (Secretariat) at senior level with member governments of the Agency, bilaterally and multilaterally, as well as with other international institutions in the energy field, with the private sector and with representatives of civil society
Promote global dialogue and co-operation on energy markets, energy security and emergency policy issues and measures with member governments, major consuming and producing countries and international organisations such as OPEC, IEF, IRENA, and the G20
Ensure effective co-operation with energy industry stakeholders including the international oil and gas industry through the IEA’s Industry Advisory Board (IAB), the coal industry through the Coal Industry Advisory Board (CIAB) and the renewable industry through the Renewable Industry Advisory Board (RIAB)
Lead high-level missions to member and partner countries, engaging Ministers and senior policy makers
Lead and develop a Directorate, of over 110 staff (analysts, statisticians, support and consultants) through merit-based recruitment, professional development, and performance management

What we offer

Monthly base salary starting from 16 090 EUR plus allowances, based on eligibility, exempt of French income tax

Fulltime

!

Director, Member Support

Pomelo Care

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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