Director, Member Support Job at Pomelo Care

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Board of Directors Member

Serving on the Board of Directors at New Roots Institute isn’t just a role; it's...

Location

United States

Salary:

Not provided

New Roots Institute

Expiration Date

Until further notice

Requirements

Are motivated to make a difference and are willing to work hard to achieve it
Continuously question assumptions and adapt when necessary, putting the shared mission above ego
Strive for excellence and can meet deadlines consistently
Embrace giving and receiving honest, constructive feedback to foster personal and organizational growth
Communicate proactively and respond quickly, building trust and effectiveness in a remote work environment
Enjoy working collaboratively, while finding ways to bring humor and lightness to the serious work of ending factory farming
Be deeply committed to animal advocacy and share our vegan and anti-speciesist values
Work collaboratively with other board members, dedicating a minimum of four hours per month to board work, with additional time required for the annual in-person retreat
Support the organization’s development efforts by making a personally meaningful donation and serving as ambassadors, helping grow our network and partnerships
Applicants must be based in the United States

Job Responsibility

Providing long-term financial oversight including: Reviewing and approving the annual budget
Reviewing annual audits of financial statements and financial controls
Overseeing investment strategy and review compliance with Investment Policy
Serving as contacts for staff on an ad hoc basis
Providing oversight for the Executive Director, including: Conducting annual performance evaluations and salary guidelines
Providing legal oversight for the organization, such as: Helping assess risky and complicated situations and providing feedback on plans to navigate them
Ensuring that New Roots Institute is compliant with its charitable purposes
Serving as ambassadors for New Roots Institute including: Using networks and influence to enhance the organization’s public profile
Building key partnerships
Supporting fundraising efforts

Assistant Director of Athletics and Recreation for Operations and Member Services

Involves developing, promoting and supporting the facility operations and member...

Location

United States , Santa Cruz

Salary:

75750.00 USD / Year

University of California - Office of the President

Expiration Date

Until further notice

Requirements

Bachelor's degree in related area and / or equivalent experience / training
Advanced knowledge of program activity and best practices
Problem-solving skills
Interpersonal skills sufficient to work with a diverse team and ability to supervise and motivate student staff
Demonstrated fiscal management abilities
Ability to multi-task and work with frequent interruptions
Skill in effective listening
Excellent written communication skills, in the English language
Excellent verbal communication skills, in the English language
Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire

Job Responsibility

Manages and supports all aspects of a highly complex intercollegiate athletics and recreation program
Executes management of passenger van fleet of the Athletics & Recreation Department, including key custody, institutional compliance, and regular maintenance. Drives fleet vehicles for maintenance, routine service, and parking, etc
Assists and executes facility and vehicle key management and custody systems
Manages and maintains software and hardware systems that support emergency preparedness, safety, department personnel, and general operations of the department
Contributes to and supports department financial operations and goals through daily reconciliation, regular budget maintenance, and annual reporting
Responsible for maintaining operational hours as well as staffing for the East Field House Complex and West Field House, respectively
Ensures accurate information related to facilities and operations is distributed to internal and external stakeholders when necessary
Contributes to the success of athletics game day operations on a regular, rotating basis through collaboration with other administrative and student staff in the Athletics & Recreation Department
Collaborates successfully with department personnel at all levels (coaches, administrators, part-time instructors, volunteers) to successfully execute departmental operations
Develops and cultivates relationships across campus with a variety of constituents

What we offer

Full benefits

Fulltime

Cluster IT Manager

In this leadership position, the Associate holds Accountability for the properti...

Location

Thailand

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Lead and operate the iT disciplines for the properties assigned and managed offices in scope
Manage a team of iT resources
Provide support to Cluster iT Director for Owner relations and negotiations on iT matters
Accountable for new opening/acquisition construction oversight
Accountable for new opening/acquisition countdown and live operation
Management Property Internet Support
Support Cluster iT Director on vendor management
Responsible for day to day Hotel and Company Office iT operations as assigned
Act as Cluster iT Director in his/her absence
Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices

Job Responsibility

Lead and operate the iT disciplines for the properties assigned and managed offices in scope
Manage a team of iT resources
Provide support to Cluster iT Director for Owner relations and negotiations on iT matters
Accountable for new opening/acquisition construction oversight
Accountable for new opening/acquisition countdown and live operation
Management Property Internet Support
Support Cluster iT Director on vendor management
Responsible for day to day Hotel and Company Office iT operations as assigned
Act as Cluster iT Director in his/her absence
Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices

Fulltime

Assistant Spa Manager

The Essex Resort & Spa is seeking an Assistant Spa Manager to help lead our Spa ...

Location

United States , Essex

Salary:

52000.00 USD / Year

The Essex Resort & Spa

Expiration Date

Until further notice

Requirements

Prior leadership or supervisory experience in a spa, wellness center, salon or hospitality setting
A passion for guest service and delivering wellness-focused experiences
Strong organizational skills with the ability to multitask in a dynamic environment
Positive, team-focused energy and the ability to motivate others
Comfort working a flexible schedule, including weekends and holidays
A calming, solutions-oriented approach when supporting guests and team members

Job Responsibility

Support the Spa Director in daily spa operations, ensuring a welcoming, professional and tranquil environment for guests and staff
Lead and motivate the Spa Concierge team—supporting scheduling, training and performance
Assist with managing treatment room flow, daily scheduling and operational logistics
Deliver exceptional guest service and resolve concerns with professionalism and care
Help maintain product inventory, retail displays and merchandising
Monitor spa cleanliness, ambiance and standards to ensure a best-in-class experience
Support staff communication, coaching, morale and culture-building
Assist with promoting spa services, packages, specials and seasonal offerings
Participate in recruiting, onboarding and ongoing training of spa team members

What we offer

Medical Insurance (with Employer contribution)
Dental Insurance (with Employer contribution)
Vision Insurance
Life & Disability Insurance (Employer paid)
Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
Medical Care Flexible Spending Account
Dependent Care Account (for Daycare, elderly care or other dependent care)
Short and Long Term Disability Insurances
Accident Insurance
Critical Illness Insurance for employee and spouse/domestic partner

Fulltime

Data Quality Assurance Lead

The Data Quality Assurance Lead will be a key member of the T&BE QA team. This r...

Location

Canada , Mississauga

Salary:

145100.00 - 217700.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of extensive experience in data management, risk and control, Internal auditing, supervision, issues management QA / control and monitoring processes
Specific subject matter expertise regarding data management, data governance, and risk and control disciplines within Data and/or Technology processes
Ability to effectively drive and lead change in an organization with Citigroup’s size
Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company
Experience in regulatory data remediation activities
Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Superior oral and written communication skills, and in particular ability to articulate and influence senior stake holders

Job Responsibility

Manage, deliver, and execute the QA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation
Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols
Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues
Support T&BE QA Director (QAD) in fostering a strong partnership across T&BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities
Support T&BE QA Director (QAD) to define and implement future state strategies over Data Quality Assurance activities
Proactively support T&BE QA Director (QAD) in identifying and executing strategic decisions and initiatives
Design, lead and ensure on-time and quality execution of QA reviews across assigned internal and regulatory issues portfolio in conformance with T&BE QA procedure
Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation
Ensure QA workflow tool is updated with accurate and complete information
Demonstrate expertise of data management, risk and control and in-depth knowledge of the internal and regulatory issue remediation, Consent Order plan and interdependencies with other Issues/Regulatory Commitments

Fulltime

Associate

We are searching for dynamic and ambitious Associate level talent to support Ate...

Location

Singapore , Singapore

Salary:

Not provided

Atelier Ten

Expiration Date

Until further notice

Requirements

Proven track record of successfully leading, co-ordinating and delivering projects within the public and private sector
Proven track record of engaging and negotiating with senior management and peers on projects
Strong contractual knowledge
Proven track record of engaging with and influencing peers outside of formal management relationships
Proven track record of a commitment to and effective implementation of consistent standards and metrics
Demonstrable experience of team management coupled with an understanding of personnel issues, training, finances and development programmes
Understand the need for personal commitment to the business
Self-motivated and flexible to the needs of the business
Natural leader but can operate as part of a team
Self-motivated

Job Responsibility

Support the allocation and management of project resources
Understand current project resource requirements
Work with Technical Directors to identify future resource requirements and any recruitment needs
Work with the QEMS Leader on upholding and refining quality management systems
Work with Human Resources on training needs
Oversee management of overall team profitability and technical capabilities
Maintain consistency of project management across all projects in the team
Conduct regular team meetings creating a platform for team members to raise issues and share knowledge
Be committed to Climate Positive outcomes across all design disciplines
Demonstrate specialist knowledge in a discipline of engineering relevant to sustainability and Climate Positive solutions

What we offer

A competitive salary and benefits
Exciting and varied day to day work as part of a team
A flexible work environment
Excellent opportunities for career growth across our global network
Extensive training opportunities

Interim director of membership

Interim Director of Membership to guide a pivotal period of transition and stren...

Location

United Kingdom , London

Salary:

Not provided

Membership Bespoke

Expiration Date

Until further notice

Requirements

Strong experience in membership leadership or member-focused roles
A track record of building influence and high-trust relationships across the public sector
Strategic planning and delivery skills, using data and insight to shape decisions
Confidence operating at Board level and navigating politically sensitive contexts
A collaborative, values-led leadership style with excellent communication skills
High emotional intelligence and sound judgement
Ability to steady a directorate, set direction and support teams through transition
Curiosity and openness to innovation, including emerging technologies
Financial awareness and responsible stewardship of resources
A commitment to inclusive, high-performing organisational culture

Job Responsibility

Strengthen and articulate a clear, compelling membership offer
Build trusted relationships with councils, elected members and strategic partners
Bring sector insight into policy, advocacy and organisational decision-making
Oversee governance, secretariat and operational support functions
Drive strategic projects that enhance culture, collaboration and member value
Support preparations for structural or regional changes affecting members

Director, Member Support

Pomelo Care

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Description:

Job Responsibility:

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Looking for more opportunities? Search for other job offers that match your skills and interests.

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January 05, 2026