Director Member Services

Member service operations can make or break client retention and member satisfaction in the TPA space. As our Member Service Director, you'll lead the entire Member Services Department, developing and executing strategies that transform how thousands of members experience our service every day. You'll build a customer-centric culture, coach high-performing teams, and use data analytics to drive operational improvements that enhance satisfaction while increasing efficiency. Your leadership directly influences whether members feel supported during critical health moments or frustrated by system barriers—and whether our TPA operations deliver the seamless, responsive service that retains clients and earns referrals.