Director, Medical Information

• Lead and oversee the end-to-end Medical Information function, including strategy, operations, systems, and performance across all products within GI and hepatology
• Develop and maintain high quality, compliant scientific content, including standard response documents, FAQs, and AMCP dossiers aligned with GI and liver disease data
• Direct medical inquiry management and lead/manage call center operations, ensuring timely, accurate, and balanced responses to healthcare professionals, patients, and internal stakeholders
• Oversee medical information systems and infrastructure, including knowledge management systems and content repositories to ensure efficiency, scalability, and compliance
• Serve as the subject matter lead for GI and hepatology medical information, ensuring deep understanding of disease state, clinical data, and evolving treatment landscape
• Ensure all medical information activities are aligned with regulatory, legal, quality, and pharmacovigilance requirements, including adverse event reporting and product safety processes
• Lead compendia strategy and submissions, including development and maintenance of clinical and pharmacoeconomic content for inclusion in key drug compendia
• Partner cross-functionally with Medical Affairs, Clinical Development, Regulatory, Legal, and Commercial teams to support product launches, lifecycle management, and scientific exchange
• Generate and synthesize insights from medical inquiries and call center interactions to inform medical strategy, evidence generation, and field engagement plans
• Support GI and hepatology product launches by developing core medical information materials, training content, and response strategies
• Oversee vendor management and external partners, including call center providers and content vendors, ensuring quality, compliance, and scalability
• Establish and track key performance indicators to continuously improve medical information quality, responsiveness, and stakeholder experience
• Lead medical booth operations at scientific congresses, including development of booth and materials, training of staff, and management of on-site medical information activities
• Train and mentor internal teams on medical information processes, systems, scientific communication standards, and GI and hepatology specific knowledge
• Ensure inspection readiness and maintain documentation standards to support audits and regulatory reviews

• Healthcare professional (MD, PharmD/RPh, or other relevant degree)
• 6-8 years of progressive medical information experience, including leading several functions within Medical Information
• product launch experience highly preferred
• Strong understanding of Medical Information responsibilities and operational processes
• AMCP Dossier experience
• 20% travel will be required to US and Global medical/scientific congresses, including overnight and weekend travel
• Excellent written, oral, and presentation skills and demonstrated ability to critically analyze scientific literature to develop materials for communication
• Strong teamwork and interaction skills to be able to interface effectively with internal and external partners, including vendors
• Exceptional organizational/project management skills
• ability to manage multiple projects and deliverables at once with a sense of ownership to drive to completion
• Strong interpersonal skills and problem-solving ability
• Proficiency with standard desktop computing programs (e-mail, Word, Excel, PowerPoint) and relational databases
• IRMS experience
• Call Center management experience
• Excellent digital proficiencies and experience in innovating medical information initiatives
• A global mindset and foreign languages are considered strong assets

A global mindset and foreign languages are considered strong assets

• 401(k) plan with company match
• Rewards and recognition program
• Health care benefits (medical, prescription drugs, dental, and vision insurance)
• Short and long-term disability coverage provided
• Plan coverage for domestic partners
• Paid parental leave benefits and adoption assistance
• Tuition reimbursement assistance
• A generous Paid Time Off program that includes 20 vacation days, 11 holidays, 4 personal days, and 2 volunteer days per calendar year
• Numerous well-being and work/life programs