Job Description:
The Market Ops Enablement Lead is responsible for establishing the operational foundation that enables scalable, efficient, and cost effective supply across Waymo. This role defines the standards, frameworks, and readiness models required to ensure the fleet is positioned, available, and optimized to meet customer demand while maintaining the highest levels of safety, reliability, and service quality. This role is primarily accountable for supply strategy and fleet optimization, ensuring that vehicle availability, utilization, and readiness are aligned with real-time and forecasted demand. This includes defining how markets plan, deploy, and manage supply; standardizing operating rhythms across supply, demand, and fleet readiness; and enabling partners to execute consistently against these expectations. The Market Ops Enablement Lead ensures that every market is equipped with the tools, processes, and insights needed to maximize commercial miles, minimize downtime, and deliver a seamless rider experience. Infrastructure, energy, and depot planning are treated as enablers of supply performance, ensuring that charging, maintenance, and depot operations support, not constrain, fleet availability. This role partners cross-functionally to ensure these capabilities are aligned with supply needs, but remains focused on driving end-to-end supply effectiveness and operational execution. Serving as the voice of operations, this role translates frontline insights and performance data into clear, scalable standards that improve how supply is planned, deployed, and managed across the network. The Market Ops Enablement Lead plays a critical role in enabling partner success, driving consistency across markets, and ensuring the organization can scale efficiently while maintaining operational excellence. Success in this role is measured by fleet availability, supply-demand balance, utilization, cost, service reliability, and the organization’s ability to scale supply efficiently while maintaining a high-quality rider experience.
