Director, Managed Services France & Luxembourg

• Define the vision, objectives, and roadmap for Managed Services in France and Luxembourg, ensuring alignment with Group strategy
• Represent the MS FRALUX organization within the Group and to external stakeholders
• Serve as the final escalation point and arbitrator for major issues (client, operational, or resource conflicts) between country entities and centers of excellence
• Manage the budget and profit & loss account for the MS FRALUX entity, ensuring the profitability of contracts and solutions
• Oversee the delivery of services, ensuring operational excellence and compliance with contractual, legal, and regulatory requirements in both countries
• Monitor and analyze operational KPIs, initiating corrective or continuous improvement actions as needed
• Directly supervise the Managers of Client Delivery Management (CDM) FRA/LUX and the Governance & Excellence Manager
• Lead, mentor, and develop a high-performing management team, fostering a culture of accountability, collaboration, and continuous improvement

• Bachelor’s or Master’s degree in Business, IT, Engineering, or a related field
• 10+ years of experience in IT Managed Services or a similar technology services environment, with at least 5 years in a senior leadership role
• Proven track record of managing P&L, driving operational excellence, and delivering profitable growth
• Strong understanding of IT service management (ITSM) principles and best practices
• Experience managing teams across multiple countries or regions is highly desirable
• Excellent leadership, communication, and interpersonal skills
• Strong analytical abilities, with a focus on data-driven decision-making
• Ability to quickly adjust to changing environments and take on new challenges
• Proven experience in leading and supporting organizational change in complex settings
• Capacity to understand, manage, and leverage one’s own emotions and those of others to foster collaboration, problem-solving, and effective leadership
• Fluent in English and French

Experience managing teams across multiple countries or regions