Director Loss Prevention

• Manages security/loss prevention operations on a daily basis
• Assists in the development and implementation of emergency procedures
• Conducts investigation of all losses of property assets and refers to proper management for disposition
• Deploys security staff to effectively monitor and protect property assets
• Conduct periodic patrols of entire property and parking areas
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
• Implements action plans to monitor and control risk
• Maintains required reports and documentation regarding patrols of property and parking areas
• Provides means for obtaining necessary medical attention on a timely basis
• Attends pre- and post-convention and weekly forecast meetings to understand group needs
• Communicates the importance of safety procedures
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Serves as a role model to demonstrate appropriate behaviors
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Empowers employees to provide excellent customer service
• Meet quality standards and customer expectations on a daily basis
• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement
• Assists in minimizing cost of accident claims through aggressive claims management
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service
• Conducts hourly employee performance appraisals according to Standard Operating Procedures
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
• Administer property policies fairly and consistently
• Handles guest problems and complaints
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Provides services that are above and beyond for customer satisfaction and retention
• Analyzes information and evaluating results to choose the best solution and solve problems
• Develops and maintains a working relationship with local law enforcement authorities
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

• High school diploma or GED
• 4 years experience in the security/loss prevention or related professional area
• OR 2-year degree from an accredited university in Criminal Justice or related major
• 2 years experience in the security/loss prevention or related professional area
• Maintain first aid and CPR certifications required for Loss Prevention officers

Chance to be proud of the work you do and who you work with