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The Director of Lifecycle & Performance Marketing leads data-driven strategies that drive customer acquisition, engagement, retention, and revenue across the full customer journey. This role owns paid media and performance optimization efforts while partnering cross-functionally to maximize customer lifetime value and business growth. This is a leadership position within a high-profile entertainment and live events organization based in the greater Cincinnati area, known for a passionate and engaged consumer base. The ideal candidate thrives in fast-paced, consumer-facing environments where emotional connection and brand loyalty are central to the business model.
Job Responsibility:
Lead the vision, strategy, and execution of lifecycle and performance marketing to drive customer acquisition, engagement, retention, and revenue growth
Champion the implementation, adoption, and continuous optimization of Salesforce as the core CRM and lifecycle marketing platform
Design and evolve end-to-end customer journeys across key touchpoints including email, SMS, mobile app, web, and on-site point-of-sale experiences
Own paid marketing strategy and investment across SEM, paid social, CTV, OOH, and emerging channels to support ticket/membership sales and special initiatives
Partner closely with Sales, Business Strategy & Analytics, and Data teams to align campaigns with demand curves, inventory, and sales priorities
Develop and scale audience segmentation, personalization, and automation strategies to maximize customer lifetime value
Collaborate with marketing, creative, and content teams to ensure messaging is consumer-first, on-brand, and performance-driven
Lead agency relationships, managing scopes, performance, and accountability across external partners
Oversee dashboard development, reporting, and insight generation in partnership with analytics teams to support revenue growth and executive decision-making
Manage budgets, pacing, and forecasting across lifecycle and paid marketing efforts
Develop and manage a marketing manager and marketing coordinator, fostering growth and high performance
Requirements:
Bachelor’s degree in marketing, business, analytics, or a related field
8+ years of experience in lifecycle, performance, growth, or digital marketing
Proven experience leading CRM and lifecycle marketing programs across email, SMS, mobile, and web
Hands-on experience implementing and optimizing Salesforce or similar CRM platforms
Strong expertise in paid media strategy across SEM, paid social, CTV, OOH, and emerging channels
Data-driven mindset with experience in attribution, testing, and performance optimization
Experience managing agency partners and external vendors
Strong cross-functional collaboration and stakeholder management skills
Experience leading and developing high-performing teams
People management experience and a genuine interest in developing talent
Passion for the consumer experience and commitment to building brand loyalty in an entertainment, live events, or consumer-facing industry
Nice to have:
Salesforce
Salesforce Marketing Cloud / Exact Target
What we offer:
Generous paid time off and holiday schedule
Option for one work-from-home day per week (by department and schedule)
Medical, Dental, Vision, Life Insurance, and 401k plan with company match
Short-Term & Long-Term Disability Insurance
Maternity & Paternity Leave and Family Building Benefit
Employee Assistance Program and wellness benefits including free Calm App subscription
Merchandise discounts and complimentary access to live events
Community volunteer opportunities
Professional development and frequent team-building opportunities