Director, Learning & Development (Delivery and Operations) Job at Mastercard (Bogotá D.C.)

Associate Director Training

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

7+ years of experience in Learning & Development or Operations
At least 3-4 years in a senior management role (managing other managers)
Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
Extensive experience managing external client relationships, specifically regarding performance deliverables and onboarding strategies
Ability to interpret complex data sets (attrition, throughput, CSAT, speed to proficiency) to drive business decisions
Experience leading large-scale projects, such as site launches or global curriculum rollouts, using agile or waterfall methodologies
Deep understanding of Learning Management Systems (LMS) and modern instructional design methodologies (ADDIE, SAM, etc.)
Ability to move beyond daily firefighting to plan 6-12 months ahead
Strong communication skills with the ability to influence senior leadership and external stakeholders
Capable of navigating a high-pressure, constantly changing environment while maintaining team stability

Job Responsibility

Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
Act as the primary escalation point for key enterprise clients regarding training performance
lead high-stakes business reviews (QBRs) and strategy sessions
Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
Direct the design framework for internal and external training programs
ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy

Vice President of Enterprise Operations

Rackspace is seeking a Vice President of Enterprise Operations, you’ll lead the ...

Location

United States

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree required, advanced degree preferred
15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role
Experience with cloud technology companies with enterprise-level clients
Familiarity with customer success, technical delivery, and post-sales operations
Background in deploying AI/ML technologies for operational use cases
Excellent management skills with in-depth knowledge of organization's development design procedures and objectives
Ability to develop a vision and guide leadership through the change and implementation process
Ability to leverage resources to meet goals and objectives efficiently and effectively
Ability to adapt and lead through change
Proven track record of scaling enterprise operations in a technology or services environment

Job Responsibility

Have full leadership responsibility for a company-wide support function, non-core business unit or a region
Develop strategic plans for own organizational entity
Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes
Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction
Supervise directors and/or senior managers who have overall responsibility for the operation of their areas
Accountable for the financial performance of a support function, non-core business unit or region
Influence the allocation of resources across multiple divisions, regions or sub-functions
Establish goals and objectives ensuring alignment with business units and corporate strategic plans
Evaluate key business and organizational challenges
direct the development of new or innovative solutions

Fulltime

New

Director of Learning and Development

The Director of Learning and Development is a strategic leader responsible for d...

Location

United States , Mettawa

Salary:

115700.00 - 185900.00 USD / Year

Herbruck Poultry Ranch

Expiration Date

Until further notice

Requirements

Bachelor’s degree in HR, Education, Organizational Development, or related field. Master’s degree or certifications preferred
8-12 years in HR or L&D, with 5+ years in learning program design and delivery in global, matrixed organizations
Proven track record developing and delivering technical and operational training, including business system training like Brunswick Blueprint, preferably in manufacturing sectors
Experience managing L&D tech stacks and vendor relationships for training content and platforms
Strategic learning design and curriculum development expertise
Technical proficiency with LMS, e-learning platforms, and training tools, including oversight of administrator networks
Strong facilitation and training delivery skills for internal and external sessions
Expertise in building L&D infrastructure, managing learning administrators, and promoting employee-driven learning cultures using contemporary approaches like adaptive learning and microlearning
Proven ability to lead through influence in matrixed organizations, guiding distributed stakeholders like learning administrators and workstream leaders to align training initiatives
Project management for large-scale training rollouts

Job Responsibility

Partner with functional SMEs and local administrators, to design and oversee comprehensive learning paths for technical, professional, and compliance training, ensuring alignment with Brunswick’s operational and strategic goals
Develop scalable training content, including e-learning modules, workshops, and hands-on sessions, tailored to diverse employee levels across Brunswick’s global operations
Oversee internal and external facilitation of training sessions, ensuring effective delivery
In collaboration with local administrators and core Blueprint workstreams, drive consistency and best practices in training facilitation across internal and external facilitators to improve quality and throughput
Foster a culture of continuous skill development, motivating employees to prioritize upskilling through engagement campaigns, incentives, and alignment with career goals, enhancing workforce agility and innovation
Own the strategic design, delivery, and evaluation of Brunswick Blueprint training programs, collaborating with workstream leaders who develop training content to ensure adoption of business system processes by employees across divisions, driving manufacturing, product innovation, and operational excellence
Partner with workstream teams to align Blueprint training with implementation timelines, ensuring employees are equipped to execute Brunswick’s business system effectively
Oversee design of targeted Blueprint training modules to address specific business system components, fostering consistent adoption across divisions
Manage learning management systems (LMS), e-learning platforms, and other training technologies to deliver efficient, accessible, and scalable learning solutions
Oversee a network of internal learning administrators to manage content, user access, and reporting, ensuring seamless delivery of learning solutions

What we offer

medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts
annual discretionary bonus

Fulltime

New

Deputy Director - Development Co-operation Directorate

DCD is looking for a dynamic and visionary Deputy Director who will support the ...

Location

France , Paris

Salary:

14279.00 EUR / Month

IEA

Expiration Date

March 02, 2026

Requirements

An advanced university degree in economics, international relations, public policy, or a related subject
At least 10 years’ experience in development co-operation, international relations, or public policy within an international or governmental organisation
Excellent knowledge of current issues in sustainable development, international co-operation, and development finance
Proven record of conducting relations at senior levels within a political decision-making environment with well-established contacts with key players and stakeholders in the relevant international communities
Excellent knowledge of development policy, development finance, and the global development architecture
Extensive experience in managing and delivering complex programmes and budgets and leading large, diverse international teams
Demonstrated ability to secure funding from various sources to support policy areas
Strong analytical skills and experience in strategic planning and policy formulation
Experience working with international organisations such as the United Nations, World Bank, IMF, and other multilateral development institutions
Fluency in one of the two OECD official languages (English and French) and a knowledge of, or willingness to learn, the other

Job Responsibility

Support the preparation and implementation of the Directorate’s PWB
Assist the Director in setting the strategic orientation of the Directorate, ensuring high-quality outputs and timely advice on substantive, managerial and institutional matters
Support the delivery of strategic outcomes on sustainable development in emerging and developing economies by strengthening horizontal work and engagement with non-member countries and developing regions, in line with the PWB
Support the Director in serving the DAC by providing international thinking and research on sustainable development in emerging and developing economies, aligned with evolving global dynamics and the Organisation’s global contribution
Identify emerging global opportunities and risks to develop robust, evidence-based policy guidance for member and non-member countries
Contribute to enhancing the global impact of the OECD’s work on development, with strengthened engagement with key partners and developing countries in international development processes
Support the DCD contribution to the Office of the Secretary-General, the OECD Sherpa, and their respective teams on targeted policy advice and on the Organisation’s contributions in the development field, including to the G20 and G7
Support the Director in managing the Directorate’s human capital through workforce planning, recruitment, staff development, and performance management
Ensure the effective allocation of financial and human resources to deliver the Directorate’s priorities and maximise value
Lead the development and implementation of a strategic resource mobilisation plan to secure voluntary contributions and partnerships in support of the Directorate’s programme of work

What we offer

Monthly base salary starting from 14 279 EUR plus allowances, based on eligibility, exempt of French income tax

Fulltime

Director of Training

Helps drive company values and philosophy and ensures all training and developme...

Location

United States , Maui

Salary:

107000.00 - 134000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the human resources or related professional area
certified trainer
4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
certified trainer
no work experience required.

Job Responsibility

Promotes and informs associates about all training programs
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Participates fully in the Field Trainer Network hosted by the continent Learning team
Supports or oversees Learning Coordinator responsibilities to support the hotel’s learners
Understands role and functionality of Digital Learning Zone, including impersonation, assignments and reporting capabilities
Stays current on learning technology enhancements and new learning program launches
Helps associates identify specific behaviors that will contribute to service excellence
Ensures associates receive on-going training to understand guest expectations
Uses effective training methods to ensure associates have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
Observes service behaviors of associates and provides feedback to individuals and/or managers

What we offer

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Director, Operations Learning Enablement

The College Board is seeking a Director of Operations Learning Enablement to lea...

Location

United States of America , New York

Salary:

80000.00 - 135000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization
Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)
Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans
Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project)
Knowledgeable in content authoring tools with AI integrations and review processes
Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills
Strategic thinker with the ability to balance big-picture planning with tactical execution
Proven ability to build relationships and influence others to action
The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business
Authorization to work in the United States

Job Responsibility

Learning Process Enablement & Optimization (40%): Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency
Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams
Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems
Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals
Governance and Standards Stewardship (30%): Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs
Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals
Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams
Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates
Learning Lifecycle Management (30%): Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch
Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements

Fulltime

Senior Director of Corporate IT

Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and ...

Location

United States , San Francisco

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience working in IT operations, overseeing large information technology projects
6+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Proven experience in operating and managing security, automation technology, and automation programs
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience with agile and scrum methodologies
Bachelor's degree in computer science (or a related field) or equivalent work experience
Experience working within high-growth, cloud-first (AWS), B2B SaaS companies
Excellent leadership, decision-making, and project management skills
Excellent communication and influencing skills
Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom

Job Responsibility

Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization
Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded
Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

New

Senior Director, Delivery

As part of our continued growth in North America, we are looking for a Delivery ...

Location

Canada , Vancouver

Salary:

180000.00 - 210000.00 CAD / Year

Two Circles

Expiration Date

Until further notice

Requirements

Significant experience in senior delivery leadership roles within a consultancy, agency, or product-led technology organisation
Proven experience delivering complex digital products, SaaS platforms, and/or data-led programs
Strong experience embedding delivery frameworks, governance, and operating models at scale
Demonstrated experience with resource management, utilisation, delivery tooling, and time tracking
Experience working across global or multi-region delivery organisations
Strong commercial awareness, with experience using delivery data to inform margins, forecasting, and client outcomes
Excellent stakeholder management and communication skills, with the ability to influence senior technical and non-technical audiences
Comfortable operating in fast-paced, ambiguous, and high-pressure environments

Job Responsibility

Embed and evolve Two Circles’ delivery frameworks, governance, and operating rhythms within North America
Align North America to global delivery standards, adapting models pragmatically where required without reinventing core ways of working
Ensure consistent approaches to delivery planning, reporting, escalation, and decision-making across programs
Drive continuous improvement in delivery effectiveness using data, insight, and feedback
Establish clear and consistent approaches to resource planning, capacity management, and utilisation across North America
Ensure delivery teams are using agreed tools and processes to accurately track time and effort
Create visibility across who is working on what, where, and when, enabling informed prioritisation and planning
Work closely with commercial and finance partners to ensure delivery data supports margin management, forecasting, and Statements of Work
Use resourcing and delivery insights to proactively identify risks and drive corrective action
Work closely with Delivery Directors across EMEA and APAC to maintain alignment on delivery standards, tooling, and expectations

Director, Learning & Development (Delivery and Operations)

Mastercard

Location:
Colombia , Bogotá D.C.

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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