Director, KYC and Onboarding Horizontals Business Strategy and Execution Lead Job at Citi (London)

Job Description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in business analysis, problem solving, execution leadership and communication to Citi’s new firmwide KYC and Onboarding horizontal team. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Job Responsibility

Lead the execution and implementation of the firm's TOM for KYC and Client Onboarding, ensuring alignment with overall program goals and regulatory requirements
Drive the design and coordination of end-to-end execution activities to optimize processes and streamline client journeys for both onboarding (including integrated KYC) and periodic KYC reviews
Act as a central coordination point and actively liaise with stakeholders across Business Lines, Operations, Technology, and Compliance to drive the design and implementation of digital solutions, workflows, and capabilities that meet strategic business objectives
Ensure client journeys for KYC and onboarding consistently deliver a seamless, intuitive, and high-quality experience, aligned with strategic goals and TOM
Establish and manage robust processes for assessing and prioritizing technology and non-technology change requests (Book of Work) from Business, Operations, and Second Line of Defence, while mitigating the impact of regulatory changes on operational processes and client experience
Partner with Operations, Technology, Data, and AI teams, in close collaboration with Lines of Business, to create centralized, scalable capabilities that support common activities and can be leveraged across Citi
Drive and execute a firm-wide data and document strategy, leveraging AI solutions for document storage, processing, and search and discovery to enable automated data and documentation reuse across functions and Lines of Business
Establish and monitor key performance indicators (KPIs) and metrics to track the progress and effectiveness of the firm-wide KYC and onboarding strategy, providing actionable insights for continuous improvement and strategic adjustments

Requirements

Demonstrated experience in leading the execution and implementation of complex business strategies, target operating models, and digital transformation initiatives
Deep understanding of KYC processes, client onboarding lifecycle, regulatory requirements, and compliance standards within the financial services industry
Proven ability to manage complex, end-to-end implementations involving multiple stakeholders, including internal teams, external vendors, and cross-functional departments
Exceptional ability to liaise with and influence senior leadership, business lines, technology, operations, and compliance teams, driving consensus and strategic alignment
Extensive experience in designing and implementing digital solutions, optimizing client journeys, and enhancing user experience for onboarding and KYC processes. Familiarity with digital client portals, customer journey mapping, and UX principles
Proficiency in establishing KPIs, metrics, risk management, and governance frameworks to monitor program effectiveness and drive continuous improvement
Strong capability in end-to-end process re-engineering and optimization, with a focus on streamlining workflows and integrating disparate functions (e.g., KYC into Onboarding)
Experience in developing and executing data and document strategies, including leveraging AI solutions for document storage, processing, search, discovery, and automation
Familiarity and practical experience with Agile development methodologies and tools, particularly in a large-scale enterprise environment
Excellent written and verbal communication skills, with the ability to articulate complex strategies and progress to diverse audiences, including executive leadership

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

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Director, KYC and Onboarding Horizontals Business Strategy and Execution Lead

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