Director, Key Accounts Job at Whatnot (New York, NY)

Director, Key Accounts

As our Director of Key Accounts, you are responsible for leading a dynamic and m...

Location

Canada

Salary:

120000.00 - 160000.00 CAD / Year

Pure Sunfarms

Expiration Date

Until further notice

Requirements

University Degree in Business, Marketing, or related field
7-10+ years of successful key account sales leadership within consumer-packaged goods (CPG) or related industry
Demonstrative experience in growing strategic partnerships, influence and revenue with crown corporations (provincial wholesalers) and cross provincial multi-unit operators
Highly disciplined approach, organized, detail oriented with a strong understanding of sales metrics and business acumen
A strong motivator and leader and ability to create a team that lives the company’s values
Ability to accelerate goals forward quickly and with intention
Relationship builder able to cultivate and maintain impactful connections with senior leadership across provincial wholesalers and key accounts
Ability to respond to evolving demands and react to a constantly changing marketplace
Demonstrated experience and understanding of the processes involved in complex account management with multiple stakeholders at each touchpoint
Demonstrated problem solving and negotiation skills, proficient financial and analytical skills with experience in reporting practices, procedures and processes

Job Responsibility

Understand each individual customer’s need set and strategic agenda
Develop an intimate understanding of the customer’s position within the marketplace and leverage this to expand the growth of Pure Sunfarms portfolio across the customer’s network
Enhance customer engagement toward annualized joint business planning by establishing a formal cadence of touchpoints and business reviews with key customers
Constantly assess and challenge key account performance so that return on investment is maximized
Drive distribution uptake and adoption of Pure Sunfarms core portfolio of products and big bet innovation pipeline by positioning the organization as a preferred partner at both the provincial wholesaler and individual account level
Possess a deep understanding of the company’s product assortment and brand portfolio in order to maximize promotional opportunities across provincial wholesaler and account level networks
Drive strategic cross functional engagement with internal and external stakeholders in Operations (forecasting, demand, production), Brand and Trade to better position Pure Sunfarms in the market
Passionately support the key account business across the organization to highlight the significance of this business unit to the organization’s overall results
Collaborate with the Strategic Planning & Insights function to constantly improve the presentation of performance data and to enhance insight derivation
Possess a deep level of knowledge on industry trends to provide expert level feedback on product development and assortment strategy

What we offer

company-paid comprehensive benefits and education assistance to support your growth

Fulltime

Partner Success Director - Key Accounts

As a Partner Success Director at Abridge, you will play a vital role in ensuring...

Location

United States , Pittsburgh

Salary:

135000.00 - 159300.00 USD / Year

Abridge

Expiration Date

Until further notice

Requirements

Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager
5+ years of experience working in or with enterprise health systems
Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians
Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
Strong problem-solving skills, with a proactive and results-oriented mindset
Ability to multitask and manage multiple client relationships simultaneously
Familiarity with CRM software and customer success tools is a plus
Strong organizational and project management capabilities
This role requires up to 20% travel

Job Responsibility

Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers
Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes
Understand user workflows, pain points, and objectives to align our solutions with their needs
Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions
Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions
Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives
Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans
Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions
Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI
Track customer expansion metrics and contribute to revenue growth targets

What we offer

Offers Equity
Bonus
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
Paid Parental Leave: Generous paid parental leave for all full-time employees
Family Forming Benefits: Resources and financial support to help you build your family
401(k) Matching: Contribution matching to help invest in your future
Personal Device Allowance: Tax free funds for personal device usage
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits

Fulltime

Senior Director, TPA Key Accounts

This isn't a traditional account leadership role—it's a unique seat requiring bo...

Location

United States

Salary:

150000.00 - 220000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Finance, or related field (MBA preferred)
10-15 years experience in third-party administration, insurance, or related industry
5+ years in leadership role
Solid TPA operations experience required
Hospital systems experience managing tiers required
Proven expertise in account service/consultative selling techniques, product knowledge, procedures, and administration
Proficiency with Microsoft Office Suite and Salesforce
Ability to derive insights from data and present complex health cost and procedural cost information to executive audiences
Strong understanding of clinical cost containment strategies and medical management approaches
Knowledge of regulatory issues affecting benefit plans

Job Responsibility

Lead account operations: Oversee all aspects of Northwell account including Member Services, Claims Operations, Account Management teams, and all 100% dedicated personnel to ensure operational excellence
Build executive relationships: Establish rapport and credibility with account stakeholders at all organizational levels through consistent executive presence, depth of domain knowledge, and diligent preparation
Drive clinical cost strategy: Partner with medical management team to review clinical cost experiences, strategize cost containment approaches, and realize significant savings from these strategies
Own strategic outcomes: Maintain accountability for reliable revenue, expansion, and clinical outcome targets that translate deep relationships into material value
Identify client objectives: Proactively understand client objectives, challenges, and leadership priorities while uncovering barriers and developing actionable, client-specific strategic plans that maximize satisfaction, success, and ROI
Deliver business insights: Develop and present business reviews deriving insights from data, helping clients plan future direction with insights into health costs and procedural cost experience, plus executive reporting, strategic planning, product capability overviews, and thought leadership presentations
Ensure client satisfaction: Support positive client satisfaction scores and provide oversight for proactive action plans required to maintain positive relationships and secure referenceable client status
Monitor contractual obligations: Confirm all client contractual obligations are met and communicate contractual risks to appropriate Personify Health leadership
Lead by example: Set high standards, provide meaningful coaching, support cross-functional teams, and model diligent preparation, consistent delivery, and continuous improvement across all accountable actions
Contribute to leadership team: Serve as member of Client Growth Leadership Team to develop and instill consistent standards of excellence while guiding and sustaining diverse, high-performing teams

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions (yes, we use what we build)
Unlimited PTO—rest and recharge time is non-negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

Fulltime

Accounts director

The Account Director is responsible for driving growth and expanding Cloud Carib...

Location

Trinidad and Tobago , Port of Spain

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

Minimum of 7-10 years in account management, sales, or business development, with a focus on public sector and enterprise clients
Strong understanding of government procurement, contract vehicles, and enterprise sales cycles
Proven ability to build and maintain relationships with senior executives, procurement officers, and IT decision-makers
Demonstrated success in achieving sales quotas and driving revenue growth in a competitive market
Excellent presentation, negotiation, and interpersonal skills
Ability to understand and articulate complex technology or service-based solutions
Bachelor’s degree in business, marketing, public administration, or a related field (MBA preferred)

Job Responsibility

Develop and maintain strong relationships with key stakeholders in government agencies and enterprise organizations, ensuring long-term business partnerships
Identify and pursue new business opportunities within the public sector and enterprise space, meeting or exceeding sales targets
Understand client needs and align our products and services to deliver tailored solutions that drive value
Navigate complex procurement processes, relationship dynamics, government regulations, and compliance requirements to secure contracts
Work with enterprise clients to develop customized solutions, leveraging industry insights and business intelligence
Partner with internal teams, including marketing, product, legal, and customer success, to deliver seamless client experiences
Lead negotiations, RFP responses, and deal structuring to ensure profitable agreements
Track key account metrics, identify opportunities for growth, and proactively address challenges

Fulltime

Director, Strategic Accounts - Health Systems

We believe there is a smarter, more data-driven way to make decisions in healthc...

Location

United States , Boston

Salary:

112000.00 - 204000.00 USD / Year

SOPHiA GENETICS

Expiration Date

Until further notice

Requirements

5–10 years of experience in sales, account management, or customer success, primarily in the healthcare industry
Bachelor's degree or equivalent required
Master's or PhD a plus
Strong skills in strategic planning, verbal and written communication, and project management
A deep understanding of complex product positioning and the ability to tailor solutions to meet client needs
Experience with CRM utilisation and reporting
A proactive, analytical self-starter who thrives in a cross-functional, deadline-driven environment

Job Responsibility

Build and maintain long-term relationships with key decision-makers at large, strategic healthcare systems
Develop comprehensive account plans with clear goals and strategies to maximize revenue potential
Act as a trusted advisor, providing expert insights on how SOPHiA GENETICS solutions help customers achieve their desired outcomes
Identify and drive new business opportunities within assigned accounts, leading contract negotiations to mutually beneficial outcomes
Own regular customer business reviews and champion a seamless cross-functional customer experience
Develop KOL relationships and leverage their expertise to build brand awareness and support organizational goals

What we offer

Outstanding Medical, Dental & Vision with 90% Employer Contribution
Company matched 401K at 4%
Company-paid short & long-term disability insurance
FSA commuter benefits
20 Days PTO, increasing to 25 with tenure
5 Days Sick and 14 Public Holidays
Free EAP

Fulltime

Senior Director - Strategic Accounts

Why Valvoline Global Operations? At Valvoline Global Operations, we're proud to...

Location

United States , Lexington

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor's degree required.
Master's degree preferred.
10+ years of sales leadership experience.
Significant experience leading people and developing high performing sales teams.
Experience managing large national accounts and strategic customer relationships.
Proven track record of driving profitable growth and achieving revenue objectives.
Experience negotiating and managing complex, multi-million-dollar customer agreements.
Ability to interpret business performance metrics and develop growth strategies
Ability to align and execute sales strategy
Change leadership and execution mindset

Job Responsibility

Lead, develop, and manage the Strategic Account Management team to drive profitable growth, customer retention, and expansion across strategic national accounts.
Establish and monitor success metrics while ensuring effective utilization of Salesforce.com and consistent execution of customer business reviews, summits, and value proposition delivery.
Partner with Marketing, Field Training, Sales Development, and other internal stakeholders to ensure alignment and effective presentation of Valvoline's value proposition to strategic customers.
Develop and refine the long-term strategy for Strategic National Accounts, identifying opportunities to improve sales effectiveness, customer engagement, and business performance.
Build and maintain executive-level relationships with key customer stakeholders and influence organizational change to support mutual growth objectives.
Lead negotiations, execution, and management of complex multi-million-dollar agreements with strategic customers.
Drive accountability, performance management, coaching, and professional development across the Strategic Account Management team.
Ensure achievement of operating profit, return on sales, and growth objectives while maintaining strong customer satisfaction and retention.
Leverage industry knowledge, customer insights, and competitive intelligence to identify growth opportunities and improve market position.
Additional duties as assigned.

What we offer

Health insurance plans (medical, dental, vision)
Health Savings Account (with employer base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
Incentive opportunity
Life insurance
Short and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts

Account Director (Existing Accounts) UK

As an organisation, we push the boundaries of data science, optimisation and art...

Location

United Kingdom , London

Salary:

Not provided

Satalia

Expiration Date

Until further notice

Requirements

Are customer-centric and operationally strong. You can translate client goals into a clear account plan, delivery roadmap, and day-to-day actions. You run tight governance (weekly/monthly cadences, QBRs), track actions to closure, and ensure stakeholders stay aligned.
Are excellent at stakeholder and relationship management. You build trusted relationships across client teams (commercial, ops, data/analytics, IT, procurement) and can navigate decision-makers, blockers, and competing priorities—knowing when to escalate and how to land outcomes.
Have hands-on account and commercial management capability. You’re comfortable owning renewals, expansions, pipeline hygiene, and forecasting
writing SOWs/change requests
supporting contracting and procurement processes
and clearly articulating value/ROI.
Can run complex delivery coordination. You can work effectively with technical and delivery teams to scope work, define success metrics, manage timelines and dependencies, and communicate progress, risks, and trade-offs in a way clients understand.
Have strong written and verbal communication. You produce crisp client-facing updates and internal briefs
you can facilitate meetings, capture decisions/actions, and ensure follow-through.
Have curiosity and practical fluency in AI. You don’t need to be hands-on technical, but you can understand what’s feasible, ask the right questions, and help clients adopt AI capabilities responsibly (governance, data readiness, change management).

Job Responsibility

Working on key clients: Own day-to-day leadership for a portfolio of strategic existing clients in our logistics domain, ensuring delivery excellence and measurable value.
Drive retention and growth by identifying expansion opportunities, shaping account plans, and coordinating the right Satalia teams to deliver.
Partner closely with the Client Director on priorities, stakeholder mapping, quarterly business reviews, and commercial forecasting.
Anticipate risks and remove blockers early, maintaining high client satisfaction and long-term account health.
Developing partnership relationships with key clients: Build trusted-advisor relationships with senior stakeholders, moving engagements from project delivery to long-term partnership.
Proactively uncover client objectives and pain points, translating them into a roadmap of initiatives (including new use cases, pilots, and scaled rollouts).
Lead commercial conversations on renewals, scope evolution, and value articulation, working with the Client Director on pricing/contracting where needed.
Facilitate regular governance: steering meetings, exec updates, and clear decision pathways.
Being the voice of the client at Satalia: Represent the client’s perspective internally—ensuring we understand their goals, constraints, decision dynamics, and success metrics.
Translate client feedback into actionable improvements across product, delivery and ways of working

What we offer

Development - annual development budget to upskill yourself
Benefits - Health Insurance, life assurance, enhanced pension, income protection
Remote working - café, bedroom, beach - wherever works
Impactful projects - focus on bringing meaningful social and environmental change
People oriented culture - wellbeing is a priority, as is being a nice person
Truly flexible working hours - school pick up, volunteering, gym - no problem
Generous leave - 27 days’ holiday plus bank holidays and enhanced family leave
Annual bonus - when Satalia does well, we all do well
Transparent and open culture - you will be listened to and heard

Fulltime

Director National Accounts, Support

Allied Universal® is hiring a Director Enterprise Accounts, Support. The Directo...

Location

Salary:

70000.00 - 94000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Current state driver's license, if driving a company- or customer-owned vehicle
Minimum of five (5) years of leadership experience
Minimum of three (3) years of operations experience in a customer service role within Allied Universal, specifically focused on implementing business objectives
Minimum of two (2) years of experience and demonstrated proficiency utilizing Allied Universal applications and technology (WinTeam, Heliaus, Mercury, DOMO, Courier, Verian, Ad-X)
Strong level of understanding of Allied Universal's operations, client diversity, etc.
Solid understanding of all key corporate functions, their roles in the organization, and the ability to build and maintain productive partnerships with key contacts in corporate functions
Solid understanding of operational/department functions at the district/region and corporate levels
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications (Excel, PowerPoint) and able to effectively utilize all available office management technology

Job Responsibility

Responsible for managing performance and contract compliance data
analyzing and compiling meaningful reports to advise and support operational leadership decisions
Partner with the appropriate corporate functions to educate and gather accurate information to ensure alignment with Allied Universal's vision and initiatives (Legal, Risk Management, Safety, Billing, Pricing, Procurement, Human Resources, Benefits, Information Technology)
Take the lead in working with Portfolio teams, Branch operations, and corporate support departments on operational and business development related projects
Consult, educate, and provide recommendations to the Enterprise Accounts team by utilizing operational expertise and experience
Attend project meetings with existing and prospective Enterprise Accounts clients as part of the on-going relationship building process
Administrative reporting and support of Enterprise Account Leadership and Portfolios to include: Collection and presentation of Business Intelligence data (QBR, RFP, Special Projects, Wages, CAP), Onboarding / Offboarding facilitation of Enterprise Account employees
liaise with Help Desk ticket support and facilitation to ensure proper access, Maintain Enterprise Account Directories
Act as the Subject Matter Expert (SME) for Enterprise Account operational processes to troubleshoot and resolve common issues
Operational Champion and Support: identify gaps or opportunities for Operational process improvement

What we offer

Pay rate: $70,000 to $94,000 per year
Medical, dental, vision, basic life, AD&D, and disability insurance
Eligibility for our retirement plans
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
Bonus

Fulltime

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