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Director, IT Service Management

demant.com Logo

Demant

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Location:
Denmark , Smørum

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Visionary and strategic leader to head up IT Service Management at Demant. Responsible for shaping how IT services are delivered across the global organization, bringing people, processes, and technology together to create a consistent, scalable, and high-quality IT service experience using ServiceNow as the strategic platform.

Job Responsibility:

  • Build, lead, and develop a high-performing global IT Service Management team
  • Own and continuously evolve ITIL-based processes, including Incident, Problem, Change, Request, and other related ITSM processes
  • Define and govern the technical strategy and roadmap for ServiceNow
  • Drive global adoption of ServiceNow across IT and business support functions
  • Lead Service Management related transformation and change initiatives
  • Define meaningful KPIs and reporting standards
  • Focus on continuous improvement initiatives
  • Build strong, trusting relationships with internal stakeholders, IT leadership, and external partners
  • Ensure ITSM processes and ServiceNow configurations meet security, compliance, and audit requirements
  • Support in prioritizing, allocating resources, and executing initiatives within established budgets and timelines

Requirements:

  • Bachelor’s or master’s degree in information technology, Business Administration, Engineering, or a related field
  • Several years of experience from senior IT Service Management leadership roles in a global organization
  • Deep knowledge of ITIL
  • Good understanding of how structured service management enables stable and scalable IT operations
  • Practical experience and a good technical understanding of ServiceNow
  • Ability to think strategically and translate strategy into practical actions and measurable results
  • Experience in leading change, navigating complexity, and creating alignment in a global environment

Additional Information:

Job Posted:
January 11, 2026

Expiration:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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