CrawlJobs Logo

Director IT Service Delivery

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Burlington

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for an experienced Director IT Service Delivery to lead enterprise support operations for a large retail organization in Burlington, New Jersey. This role will oversee service delivery strategy, end-user support performance, and operational excellence across a complex, multi-location environment. The ideal candidate brings deep leadership experience in large-scale IT operations, a strong command of service management practices, and the ability to drive reliable support outcomes in a fast-moving business setting.

Job Responsibility:

  • Lead IT service delivery operations across distributed locations, ensuring consistent support quality, strong responsiveness, and dependable end-user service
  • Direct service desk, command center, and 24/7 operational teams while building clear processes, accountability, and performance expectations
  • Act as the senior escalation point during critical incidents, coordinating rapid response efforts to restore services and reduce business disruption
  • Shape and improve service management practices covering incidents, problems, changes, and service requests to strengthen operational maturity
  • Oversee the ServiceNow platform roadmap as a business and operational owner, partnering with technical teams to deliver enhancements and improve workflow effectiveness
  • Manage external service providers, offshore teams, and strategic partners to meet service levels, maintain delivery commitments, and support business objectives
  • Establish and monitor KPIs, dashboards, and service metrics to identify trends, improve performance, and support continuous process refinement
  • Partner with business leaders and internal technology teams to align operational support strategies with company priorities, including readiness planning for peak retail periods and change blackout windows

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline
  • At least 15 years of experience working in complex, enterprise-scale IT environments
  • 8+ years of experience in IT operations, service delivery, or closely related functions, including 5+ years leading teams
  • Strong knowledge of IT service management frameworks and demonstrated success applying incident, problem, change, and request processes
  • Experience leading service desk and support teams across multiple sites, including hands-on oversight of around-the-clock operations
  • Proven ability to manage major incidents, lead cross-functional teams, and make sound decisions in high-pressure environments
  • Experience working with ServiceNow as a platform owner or product leader, including collaboration with development teams on enterprise enhancements
  • ITIL certification required
  • background supporting large retail environments, MSP oversight, and vendor SLA management is highly valued

Nice to have:

  • background supporting large retail environments
  • MSP oversight
  • vendor SLA management
What we offer:
  • access to top jobs
  • competitive compensation
  • free online training
  • medical, vision, dental, and life and disability insurance for contract/temporary professionals
  • eligibility to enroll in company 401(k) plan for contract/temporary professionals

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31576 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director IT Service Delivery

Director of Professional Services

Lead all aspects of delivery excellence across the region, from client implement...
Location
Location
United States , Boston
Salary
Salary:
Not provided
aptitudesoftware.com Logo
Aptitude Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
  • 5+ years of people leadership experience, managing regional or cross-functional delivery teams
  • Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
  • Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
  • Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
  • Proven success managing P&L, service operations, and client delivery at scale
  • Strong background in enterprise software implementation, ideally in financial services, or ERP
  • Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
  • Commercial acumen with experience in pricing, forecasting, and contract negotiation
  • Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery
Job Responsibility
Job Responsibility
  • Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
  • Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
  • Hire, mentor, and develop high-performing talent
  • Provide clear career paths and support individual development plans
  • Champion diversity and inclusion
  • Be a visible advocate for Professional Services
  • Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
  • Oversee all aspects of client and partner delivery
  • Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
  • Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
What we offer
What we offer
  • 401(k) retirement plan with matching
  • Competitive vacation and paid time off
  • Healthcare benefits – medical insurance, dental insurance and vision plans
  • Pre-tax saving accounts
  • Life and Disability Insurance
  • ShareSave scheme (ability to purchase company shares on preferential terms)
  • Flexible working conditions and hybrid work model
  • Fulltime
Read More
Arrow Right

Delivery Director

We’re opening the position of a Delivery Director in our company. The candidate ...
Location
Location
Salary
Salary:
Not provided
edvantis.com Logo
Edvantis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of project/department/division management experience in the IT industry
  • Experience in managing large complex projects (100+ participants)
  • Ability to travel to the Client’s headquarters (Europe, the USA) may be required
  • Strategic visionary with the experience to tactically interpret and direct tactical application within fast-paced business environments
  • Strong customer focus and established experience with implementation and analysis of business processes
  • Significant knowledge of business and economic environment, as well as industry trends and issues
  • Strong analytic and business process skills
  • Ability to assess complex situations and make trade-off decisions
  • Ability to handle high volume of inputs
  • Good skills in staff development, feedback, strong influence, time and project management, budget development, and general management
Job Responsibility
Job Responsibility
  • Define vision and mission for the Delivery Division in accordance with the company strategy
  • Work with the Executive Team to identify key strategic business priorities and opportunities
  • Formulate and implement the strategic plan for the Delivery Department
  • Define, maintain, and constantly improve the business model and respective business processes
  • Ensure high levels of customer satisfaction by developing unique service promises and delivering on those promises
  • Support the overall company pre-sales strategy and engagement process
  • Develop and maintain an appropriate organizational structure of the department that supports business needs
  • Lead, guide, direct, and evaluate the work of the Delivery Department specialists
  • Define and recommend objectives in each area of the Delivery
  • Review and approve adequate plans for the control of planned outputs, production efficiency, and customer service
What we offer
What we offer
  • Remote-first work model with flexible working hours (we provide all equipment)
  • Comfortable and fully equipped offices in Lviv and Rzeszów
  • Competitive compensation with regular performance reviews
  • 18 paid vacation days per year + all state holidays
  • 12 days of paid sick leave per year without a medical certificate + extra paid leave for blood donation
  • Medical insurance with an affordable family coverage option
  • Mental health program which includes free and confidential consultations with a psychologist
  • English, German, and Polish language courses
  • Corporate subscription to learning platforms, regular meetups and webinars
  • Friendly team that values accountability, innovation, teamwork, and customer satisfaction
  • Fulltime
Read More
Arrow Right

Senior Director, Professional Services

Senior leadership role heading the Professional Services team at PagerDuty, resp...
Location
Location
United States , San Francisco
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience (10+ years) in professional services, consulting, or a related field
  • At least 5 years in a senior leadership role
  • Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
  • Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
  • Experience designing delivery models that support and enable senior-level consultants
  • Exceptional leadership, communication, and stakeholder management skills
  • Ability to thrive in a fast-paced, high-growth environment
  • Bachelor's degree required
  • Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus
Job Responsibility
Job Responsibility
  • Develop and own delivery methodology
  • Scale delivery to support senior consultants
  • Team leadership of project managers, consultants, and technical experts
  • Customer engagement for enterprise customers
  • Establish and track key performance indicators (KPIs)
  • Stakeholder collaboration with Sales, Product, Customer Success, and Support
  • Thought leadership and industry representation
What we offer
What we offer
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Fulltime
Read More
Arrow Right

Professional services delivery Engineer IV

The Professional Services Engineer IV is a senior technical expert responsible f...
Location
Location
India
Salary
Salary:
Not provided
rackspace.com Logo
Rackspace
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
  • Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
  • Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
  • Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
  • Proven experience leading complex enterprise implementations and migrations
  • Strong communication skills, including experience presenting to technical and executive audiences
Job Responsibility
Job Responsibility
  • Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
  • Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
  • Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
  • Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
  • Act as the highest-tier escalation point for Citrix and VDI-related issues
  • Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
  • Partner with customer leadership teams to translate business needs into technical solutions
  • Deliver workshops, design sessions, and knowledge-transfer activities
  • Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
  • Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions
  • Fulltime
Read More
Arrow Right

Director, Service Reliability Engineering

As Director of SRE, you will lead the team responsible for accelerating and auto...
Location
Location
United States , Bethesda
Salary
Salary:
125600.00 - 203700.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Undergraduate degree in computer science, software engineering, or a related field (or equivalent experience)
  • 10+ years of experience in SRE, devsecops or IT operations
  • At least 5 years’ experience in a previous leadership role within SRE, devsecops or IT Operations
  • At least five years of experience in the following technologies - Presentation Management: HTML, CSS, JS, Backbone, Node JS, Android, iOS, Application Platforms: NGINX, Java, Akana, Play Framework, Tomcat, Docker, Openshift, Application Data: PostgreSQL, Couchbase, Cassandra, Integration Services: Apache Kafka, Apache Spark, Akana, Analytics Platforms: Hadoop, dashDB, Cognos, Tableau, Security: Forgerock, OpenID, OAUTH, Ping Identity, Public Cloud: Azure, Google Cloud, AliCloud, Amazon Web Services, CI/CD: Harness
  • Experience with test automation
  • Working knowledge and proven track record of implementing disaster indifferent architecture
  • Experience with CDN and Akamai tools
  • Linux/Unix system administration experience
  • Proficient in scripting and programming languages (like Python, Go, Bash, Shell)
  • Hands on experience with infrastructure as code (like Terraform), container orchestration (like Kubernetes), and reliability automation
Job Responsibility
Job Responsibility
  • Define and execute Marriott’s SRE vision, aligning with business objectives and technology roadmaps
  • Build, mentor and lead a high-performing SRE team, fostering a culture of collaboration and innovation
  • Establish reliability, observability and automation goals to improve system uptime, performance and scalability
  • Partner with engineering, operations and security teams to drive best practices and continuous improvement
  • Implement reliability-focused engineering practices, including SLAs, SLOs/SLIs and error budgets
  • Design and maintain resilient, scalable and fault-tolerant architectures across cloud and hybrid environments
  • Develop strategies to proactively identify and mitigate risks to system performance and availability
  • Drive root cause analysis (RCA) and post-mortem processes to prevent recurring incidents
  • Champion automation in monitoring, deployment and incident resolution to reduce toil and enhance efficiency
  • Lead and optimize incident response processes, ensuring rapid detection, diagnosis, and resolution of system failures
What we offer
What we offer
  • Bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off (including sick leave where applicable)
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Director Patient Care Services - Emergency Department

The TMC Emergency Department is the busiest Emergency Department in Southern Ari...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
tmcaz.com Logo
Tucson Medical Center
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree in Nursing or related field required
  • Eight (8) years of nursing experience in an acute care setting required
  • Current RN licensure permitting work in the State of Arizona required
  • Knowledge of critical care techniques, tools and responses required to ensure optimal patient care
  • Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
  • Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
  • Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control
  • Skill in evaluating performance and recommending improvements
  • Skill in developing and managing budgets
  • Skill in developing training materials and educating staff in the proper responses for critical care issues
Job Responsibility
Job Responsibility
  • Assists in the organization and administration of Emergency Department as the Director Patient Care Services
  • Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources
  • Assumes other responsibilities delegated by Chief Nursing Officer
  • Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees
  • Supervises staff involving interviewing and hiring, training, and performance evaluation
  • establishes specific performance standards and measures for work
  • confronts others directly and respectfully when performance does not meet expectations
  • Oversees assigned budgets, including projections and reconciliation
  • understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions
  • Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner
  • Fulltime
Read More
Arrow Right

Director Engineering- Security Service Edge (SSE)

Join HPE’s Security Service Edge (SSE) organization as a senior engineering lead...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science or a related field in a known university
  • advanced degree preferred
  • 15+ years of experience in engineering, with 10+ years in leadership roles managing large-scale teams
  • Demonstrated expertise in cloud-native operations (AWS, Azure, or GCP), infrastructure-as-code, observability, and incident management
  • Strong background in data engineering platforms (Snowflake, Airflow, etc.), data governance, and analytics delivery
  • Experience overseeing security operations, including cloud security architecture, compliance, and access controls
  • Proven ability to drive high-scale, reliable, and efficient SaaS operations
  • Strong business and operational judgment with a track record of cross-functional impact
  • Excellent communication skills, comfortable engaging technical and executive audiences alike
Job Responsibility
Job Responsibility
  • Provide strategic and technical leadership for Ops, Data Engineering and Management teams supporting the SSE platform
  • Lead and grow high-performing, geographically distributed engineering teams
  • Define organizational goals aligned with business and technology roadmaps
  • drive execution against measurable outcomes
  • Champion engineering excellence through DevOps, automation, security-by-design, and modern development practices
  • Collaborate with product, architecture, customer success, and executive leadership to drive technical and business success
  • Foster a culture of innovation, operational excellence, and continuous improvement
  • Provide coaching, career development, and succession planning for leaders and senior engineers
What we offer
What we offer
  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

FLEX Senior Director, BMSC Planning and Services

The FLEX Senior Director, Global Consulting, is a key member of the Customer Gro...
Location
Location
United States , Bethesda, MD
Salary
Salary:
70.67 - 113.22 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience in strategy development, brand management, marketing strategy, or product management
  • 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
  • OR 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
  • Experience managing and defining transformational strategies for business units
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • MBA or equivalent preferred
  • Lodging / hospitality industry experience preferred
Job Responsibility
Job Responsibility
  • Advising on enterprise strategies and priorities
  • Supporting Marketing and Personalization Acceleration capabilities
  • Providing advisory services on complex platforms and projects
  • Managing multiple projects
  • Leading major initiatives and programs
  • Advising on strategic execution
  • Developing goals and plans
  • Championing leaders’ vision for product and service delivery
  • Providing direction and assistance to other teams
  • Analyzing information and evaluating results
What we offer
What we offer
  • Medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts
  • Fulltime
Read More
Arrow Right