Director IT Service Delivery Job at Robert Half (Burlington)

Director IT Service Operations

The Director IT Service Operations leads the team responsible for our Service De...

Location

United States , Phoenix

Salary:

Not provided

SwitchThink Solutions

Expiration Date

Until further notice

Requirements

Associate's Degree, Trade, or Technical School- Computer or Management related degrees required
7+ years of related experience in IT Service Desk operations required
5+ years experience leading IT Operations required
Demonstrated success in transformational projects both at a departmental and enterprise level required
Advanced knowledge of and demonstrated expertise with computing infrastructure, including established relationships with key vendors, including Microsoft, Cisco, Dell, and other enterprise vendors required
Demonstrated ability to establish a rigorous computing infrastructure including integration with cloud IaaS, PaaS and SaaS solutions such as Microsoft Office 365 and Azure, Salesforce.com, and other service providers required
Demonstrated expertise in data reporting, metrics and analysis required
Demonstrated awareness of current trends and technology advances to provide direction to the team and ensure efficient and effective operations required
Excellent written and verbal communication skills required
Innovative problem solver required

Job Responsibility

Drive a culture of exceptional customer service, ensuring trouble tickets are assigned appropriately and resolved in a quality and timely fashion
Ensure infrastructure and operational services are appropriately maintained and supported at all times
Drive a culture of performance and process improvement, analyzing Service Management data and metrics to identify trends and improvement opportunities
Provide Change Management governance including monitoring and reporting on change requests
Ensure daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and modified
Direct root cause analysis documentation and reporting
Coordinate project staffing with Information Technology Management and develop policies and procedures for Operations Teams
Provide leadership and supervision to the team
Establish and maintain relationships and agreements with vendor and 3rd party managed service providers
Perform other job-related duties as assigned

IT Delivery Director

We are currently seeking a IT Delivery Director to join our team in Atlanta, Geo...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years' experience with direct client relationships in the field of IT
Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
2+ years of experience in Manufacturing Vertical
5+ years of experience in transitioning application and infrastructure services
5+ years of experience managing a highly leveraged service environment
Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services
SAP Basis and Application support experience
Experience in end-user services and security services
Digital Transformation experience leveraging AI to refine knowledge insights
Strong knowledge of and experience with ITIL Service Framework v4

Job Responsibility

Oversees a team that delivers contracted IT services to clients
Leads the development and implementation of delivery strategies of various IT solutions to clients
Accountable for ensuring quality, timing and financial delivery objectives are met by team
Identifies opportunities for account growth and innovation
Proactively identifies potential issues and drives resolution to avoid client impact and facilitate continuous improvement
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the client experience
Develops and maintains strong relationships with client’s leadership team
Provides direction and guidance for administration and results for multiple departments within a function of work area
Translates business plans into objectives and exercises latitude in managing operations
Accomplishes results through the efforts of subordinate managers / professional team members

Fulltime

IT Delivery Director

Provide effective delivery leadership in support of one of NTT DATA’s commercial...

Location

United States , Beloit, Milwaukee, Chicago

Salary:

161550.00 - 224375.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years’ experience as a Delivery Lead/Manager including roles or initiatives in Commercial Industries and 5+ years in managing delivery operations for >$20M+ Annual revenue.
15+ years’ experience of Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
15+ years’ Experience in leading S/W development projects/solutions and Application Maintenance & Support engagements with Agentic AI based tools and solutions.
15+ years’ Experience in driving consistent revenue growth and profitability for the account/company
15+ years’ experience in Strong client engagement and presentation skills to C level executives with an innate ability to influence.

Job Responsibility

Provide effective delivery leadership in support of one of NTT DATA’s commercial accounts including resourcing, budget, structure, and policies & procedures.
Manage day-to-day relationships with all NTT DATA teams onsite and offshore to ensure the delivery of Outsourced Services meets or exceeds the Client’s expectations. Ensure service lines meet current and future capacity requirements
Ensure that NTT DATA performs the services agreed to by the master services agreement and Statement of work(s) in a manner that is consistent with both the spirit and the letter of the agreements.
Establish Support and project Governance, delivery processes and practices, as applicable for the client engagement, and manage critical operational issues partnering with the offshore leadership.
Ensure timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues
Define and maintain service standards in line with Client expectations and drive continuous improvement of service levels for all services being provided to client.
Regular focus on margin improvements and identifying opportunities to reduce operational costs.
Implement metrics reporting to the services delivered
Provide accurate forecasting of resources and costs, and drive annual account operations planning,
Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels and growth opportunities.

Fulltime

Director, Service Delivery

This role will focus on modernizing IT operations, enhancing service delivery, a...

Location

United States , Springfield

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
Minimum of 15 years of progressive experience in IT infrastructure, operations, and enterprise architecture within Federal Government agencies
Minimum of 5 years proven leadership in managing large-scale IT environments, including private cloud hosting and data center operations
Must be a US citizen with an Active Secret Security Clearance

Job Responsibility

Oversee technical architecture and operations for client’s data centers, including private cloud hosting environments with over 120,000 virtual machines across multiple availability zones
Manage data center facilities, servers, storage, virtualization, software distribution, capacity planning, infrastructure automation, and project delivery
Develop and implement strategies for software-defined infrastructure and modern cloud-ready design practices
Lead innovative projects that integrate emerging technologies such as AI, ML, and automation to enhance client’s IT capabilities
Design and maintain reference architectures and enterprise standards for key platforms, including x86 servers, data center storage, Red Hat Enterprise Linux, VMware, and Oracle RAC
Ensure compliance with government policies, including Section 508 accessibility standards
Provide end-to-end IT support services across client’s enterprise, including headquarters, field sites, training centers, and international locations
Manage lifecycle equipment refresh, preventive maintenance, and break-fix repairs for IT and communication equipment
Deliver centralized IT service desk support (SPOC) adhering to ITIL frameworks and ISO/IEC 20000 standards
Ensure first-contact resolution for incidents and service requests, minimizing downtime for mission-critical systems

Director, Service Delivery

As the Service Delivery Director you are accountable for defining front line cus...

Location

United Kingdom , London; Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation
Bachelor’s degree or equivalent related experience
Managed both Global Vendor BPO Operations and In-house escalation or resolution teams
Demonstrated success leading a team
previous experience leading Managers and Team Leads
Strong commercial awareness, with the ability to balance resolution experience with efficiency
Close-Loop resolution for product or process blockers causing customer friction with measured impact
Relentless collaboration building strong stakeholder relationships to influence and execute
Customer obsessed mindset, advocating for simplicity and putting yourself in the shoes of the customer
Traveler first: drive exceptional value and effortless resolution service-support

Job Responsibility

Drive the strategy for customer first service delivery with omni-channel support with blended Vendor & In-house teams
Define BPO performance strategy, defining measurable improvements for customer-sentiment and resolution
Define service-solutions to reduce contact-propensity through product, policy and process improvement
Strategic review of operational network and define 2-4yr operational footprint
Point of contact for all business escalations to resolve and retain our customers
Stay connected to customer needs ensuring we win
Deliver exceptional front line team quality delivery, through team knowledge, process & product expertise
Identify, build and evolve global training programs to enhance product knowledge and service capability
Take the lead on collaborating with business partners company wide to identify key customer improvement opportunities
Build trusted relationships with internal business units (Product, Engineering, Commercial, Legal) and external vendors

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits

Fulltime

Senior Director IT Infrastructure Delivery Services

We are looking for an accomplished Senior Director of IT Infrastructure Delivery...

Location

United States , Edgewater Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience
At least 10 years of progressive IT experience, including substantial leadership responsibility in infrastructure delivery, operations, or transformation
Proven success leading enterprise-scale infrastructure programs involving multiple vendors within large, complex organizations
Strong expertise across infrastructure technologies, including networking, cloud platforms, Windows and Linux systems, storage, backup, endpoint management, and monitoring tools
Demonstrated experience with budgeting, financial planning, forecasting, and technology investment decisions
Strong knowledge of governance frameworks, Agile delivery approaches, and modern service delivery practices
Excellent communication and stakeholder management skills, with the ability to influence senior leaders across the organization
Experience supporting 24/7 business-critical environments, preferably within retail or similarly demanding industries

Job Responsibility

Lead the planning, delivery, and ongoing improvement of enterprise infrastructure services, ensuring stable and efficient support for business-critical operations
Direct cross-functional teams and external service providers in executing large, complex infrastructure initiatives across multiple technology domains
Oversee core platforms such as network services, cloud environments, Windows and Linux systems, storage, backup, endpoint technologies, and monitoring solutions
Establish strong governance practices for programs and portfolios, aligning delivery priorities with business objectives, risk considerations, and budget targets
Manage strategic vendor relationships, including performance reviews, contract discussions, and accountability for service quality at the executive level
Drive infrastructure standardization and operational maturity by promoting common services, consistent processes, and scalable support models across the organization
Lead response efforts during major incidents, providing steady decision-making and executive communication in high-impact situations
Partner with business and technology leaders on budgeting, forecasting, and investment planning to support long-term infrastructure goals
Support large platform implementations and end-user services initiatives, including complex changes within enterprise technology environments when required

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Senior Director of IT Infrastructure Delivery Services

We are looking for an accomplished Senior Director of IT Infrastructure Delivery...

Location

United States , Edgewater Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience
At least 10 years of progressive IT experience, including substantial leadership responsibility in infrastructure delivery, operations, or transformation
Proven success leading enterprise-scale infrastructure programs involving multiple vendors within large, complex organizations
Strong expertise across infrastructure technologies, including networking, cloud platforms, Windows and Linux systems, storage, backup, endpoint management, and monitoring tools
Demonstrated experience with budgeting, financial planning, forecasting, and technology investment decisions
Strong knowledge of governance frameworks, Agile delivery approaches, and modern service delivery practices
Excellent communication and stakeholder management skills, with the ability to influence senior leaders across the organization
Experience supporting 24/7 business-critical environments, preferably within retail or similarly demanding industries

Job Responsibility

Lead the planning, delivery, and ongoing improvement of enterprise infrastructure services, ensuring stable and efficient support for business-critical operations
Direct cross-functional teams and external service providers in executing large, complex infrastructure initiatives across multiple technology domains
Oversee core platforms such as network services, cloud environments, Windows and Linux systems, storage, backup, endpoint technologies, and monitoring solutions
Establish strong governance practices for programs and portfolios, aligning delivery priorities with business objectives, risk considerations, and budget targets
Manage strategic vendor relationships, including performance reviews, contract discussions, and accountability for service quality at the executive level
Drive infrastructure standardization and operational maturity by promoting common services, consistent processes, and scalable support models across the organization
Lead response efforts during major incidents, providing steady decision-making and executive communication in high-impact situations
Partner with business and technology leaders on budgeting, forecasting, and investment planning to support long-term infrastructure goals
Support large platform implementations and end-user services initiatives, including complex changes within enterprise technology environments when required

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Director, Strategy & Operations - Service Delivery

Join the Future of Commerce with Whatnot. Whatnot is the largest live shopping p...

Location

United States , Los Angeles, CA, New York, NY, San Francisco, CA

Salary:

260000.00 - 295000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

12+ years of experience across strategy, operations, or general management roles (e.g., consulting, operations, finance, GM)
Proven experience operating in high-growth scaling environments, with a strong track record of driving operational improvement and building and leading high performing teams
Strong strategic and analytical judgment, with the ability to synthesize data, metrics, and qualitative insights into clear recommendations and decisions
Experience leading large, cross-functional initiatives and managing complex, multi-threaded projects end to end
Proven ability to work with external partners or vendors in scaled, global operating models
Exceptional leadership skills, with experience setting direction, guiding execution, and driving accountability across teams
Ability to manage shifting priorities while maintaining structure, focus, and operational rigor
Proficiency in data analysis and reporting tools
experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex)
Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

Job Responsibility

Develop and execute commerce and operations strategies that support Whatnot’s growth across post-purchase operations, with a focus on scaling our Vendor footprint for customer experience and Trust & Risk–related issues
Apply strong analytical rigor to operational and commerce data, surfacing insights that inform initiatives to improve quality, speed, and scalability across the Operations team
Lead and set the strategy for Whatnot’s Operations vendor framework, deploying managers and specialists to drive outcomes, set priorities, guide execution, and ensure high-quality delivery for Whatnot’s users
Define and track vendor KPIs, monitor quality and SLAs, and drive continuous performance improvement across partner sites
Lead strategic sourcing efforts to expand vendor coverage across new capabilities or geographies in support of business growth and continuity
Build scalable systems and processes that allow Customer Experience and Trust & Risk support teams to expand quickly while maintaining high-quality support for Whatnot’s users
Partner cross-functionally with Product, Engineering, and other stakeholders to translate insights from user interactions into initiatives that support scale and improved outcomes

What we offer

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

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Director IT Service Delivery

Job Description

Job Responsibility

Requirements

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