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This role is accountable for the support and administration of all IT systems and solutions implemented at Nintex. This includes all custom developed solutions, third party applications and the virtual environment that supports the development and testing teams.
Job Responsibility
Manage and mentor the members of the Production Support team
Oversee the architecture of the virtual server environments used across the testing, development and support departments
Implement and manage the automation of underlying business and system processes
Maintain and evolve a capability to monitor key systems performance and manage maintenance schedules ensuring adequate system capacity
Develop and maintain technical and support documentation
Effectively manage and communicate change to the business and all affected stakeholders
Manage projects that are executed by the Production Support team
Work with the separate business departments to support and improve our platform and solution-based software
Actively promote a culture of excellence in customer service throughout the Production Support team
Participate in the assessment and approval of change through the business systems change control group
Requirements
8+ years’ experience in a similar IT role, with experience in a Microsoft environment preferred
Experience leading a team of IT personnel
Experience with Microsoft Windows 2008/2008 R2 servers
Experience with Microsoft Hyper-V
Strong problem solving and troubleshooting skills across application and platform based software
Ability to communicate effectively with remote users
Excellent time management and organizational skills
The ability to juggle competing priorities
The ability to discuss and communicate business needs and requirements
A focus on teamwork
Strong customer service skills
Nice to have
Experience with Microsoft Windows 2008/2008 R2 servers
Experience with Microsoft Hyper-V
What we offer
Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community