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Director, IT Operations and Compliance

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States

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Contract Type:
Not provided

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Salary:

118900.00 - 193800.00 USD / Year
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Job Description:

The Director, IT Operations leads all property technology functions across a portfolio of hotels with a focus on executional excellence and high-quality service delivery. The Director will be required to align properties to portfolio-wide strategies, brand standards, and enterprise compliance requirements while ensuring effectiveness of property-based IT leaders and teams to drive operational performance. The role aligns technology execution with business and technology strategies, emphasizing practical application, vendor management, and day-to-day IT support effectiveness. They help identify, champion, and realize cost efficiencies and revenue generating opportunities to maximize return on investment.

Job Responsibility:

  • Establish clear expectations, standards, and operating rhythms for properties, ensuring consistent execution and service quality
  • Align property technology operations to portfolio-wide strategies, brand standards, and enterprise technology direction
  • Serve as a trusted advisor to property and above-property leaders on technology capabilities, risks, and opportunities
  • Lead change management efforts
  • Partner with property leadership to identify operational gaps and drive improvements
  • Provide oversight and recommendations to property IT budgets
  • Ensure comprehensive capital budget planning and reporting
  • Support sales technology initiatives
  • Provide brand-wide project leadership
  • Oversee vendor contracts, service quality, and technology implementations
  • Ensure compliance with all related technology, brand IT, and security related standards
  • Validate compliance with all data and physical security policies
  • Validate that property leaders understand and remediate security issues
  • Confirm that Property Technology and Information Risk Assessments are completed annually
  • Set priorities and communicate needs with Senior Director, Continent VP, and other applicable areas of the Global Technology organization
  • Work closely with Senior Director of Technology on new product and technology developments
  • Confirm property systems staff workload and priorities
  • Participate in enterprise projects led by others
  • Provide mentorship, conflict resolution, and technical guidance to team members
  • Build a high-performing technology team
  • Develop specific plans to organize and accomplish work for self and direct reports
  • Conduct routine project planning and execution
  • Provide accurate, relevant, and timely information for the assigned business stakeholders
  • Provide direction and assistance to other teams regarding projects
  • Provide targeted and timely communication of results, achievements and challenges
  • Build a strong talent pipeline through coaching, performance management, and career development
  • Leverage MI tools to develop, measure, and track commitments to enhance talent development
  • Participate in interviews and selection of property technology associates
  • Consistently promote adherence to policies

Requirements:

  • 8 years’ progressive technology leadership experience in either an on-property or above-property setting
  • Direct management of teams and budgets in excess of $1M
  • 2+ years project management experience
  • 2+ years experience in IT strategic planning
  • Ability to travel up to 40%
  • Experience within Lodging or Hospitality industries
  • Related undergraduate degree (computer sciences, MIS or business administration) or equivalent training, experience, certifications

Nice to have:

  • Ability to implement change and effect accountability
  • Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
  • Ability to influence with or without authority
  • Strong executive presence
  • Builds relationships across a matrix and diverse work environment
  • Understands and effectively manages in a virtual work environment
  • Ability to form, foster, lead, and inspire high performing teams
  • Strong written and verbal communication
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical, dental, vision coverage
  • health care flexible spending account
  • dependent care flexible spending account
  • life insurance
  • disability insurance
  • accident insurance
  • adoption expense reimbursements
  • paid parental leave
  • educational assistance
  • paid sick leave
  • PTO
  • holidays

Additional Information:

Job Posted:
April 12, 2026

Expiration:
April 17, 2026

Employment Type:
Fulltime
Job Link Share:
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