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The Director, IT Operations leads all property technology functions across a portfolio of hotels with a focus on executional excellence and high-quality service delivery. The Director will be required to align properties to portfolio-wide strategies, brand standards, and enterprise compliance requirements while ensuring effectiveness of property-based IT leaders and teams to drive operational performance. The role aligns technology execution with business and technology strategies, emphasizing practical application, vendor management, and day-to-day IT support effectiveness. They help identify, champion, and realize cost efficiencies and revenue generating opportunities to maximize return on investment.
Job Responsibility:
Establish clear expectations, standards, and operating rhythms for properties, ensuring consistent execution and service quality
Align property technology operations to portfolio-wide strategies, brand standards, and enterprise technology direction
Serve as a trusted advisor to property and above-property leaders on technology capabilities, risks, and opportunities
Lead change management efforts
Partner with property leadership to identify operational gaps and drive improvements
Provide oversight and recommendations to property IT budgets
Ensure comprehensive capital budget planning and reporting
Support sales technology initiatives
Provide brand-wide project leadership
Oversee vendor contracts, service quality, and technology implementations
Ensure compliance with all related technology, brand IT, and security related standards
Validate compliance with all data and physical security policies
Validate that property leaders understand and remediate security issues
Confirm that Property Technology and Information Risk Assessments are completed annually
Set priorities and communicate needs with Senior Director, Continent VP, and other applicable areas of the Global Technology organization
Work closely with Senior Director of Technology on new product and technology developments
Confirm property systems staff workload and priorities
Participate in enterprise projects led by others
Provide mentorship, conflict resolution, and technical guidance to team members
Build a high-performing technology team
Develop specific plans to organize and accomplish work for self and direct reports
Conduct routine project planning and execution
Provide accurate, relevant, and timely information for the assigned business stakeholders
Provide direction and assistance to other teams regarding projects
Provide targeted and timely communication of results, achievements and challenges
Build a strong talent pipeline through coaching, performance management, and career development
Leverage MI tools to develop, measure, and track commitments to enhance talent development
Participate in interviews and selection of property technology associates
Consistently promote adherence to policies
Requirements:
8 years’ progressive technology leadership experience in either an on-property or above-property setting
Direct management of teams and budgets in excess of $1M
2+ years project management experience
2+ years experience in IT strategic planning
Ability to travel up to 40%
Experience within Lodging or Hospitality industries
Related undergraduate degree (computer sciences, MIS or business administration) or equivalent training, experience, certifications
Nice to have:
Ability to implement change and effect accountability
Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
Ability to influence with or without authority
Strong executive presence
Builds relationships across a matrix and diverse work environment
Understands and effectively manages in a virtual work environment
Ability to form, foster, lead, and inspire high performing teams