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Director, IT - Business Relationship Manager, GBS Order-to-Cash

https://www.baxter.com/ Logo

Baxter

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Location:
United States , Deerfield

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

184000.00 - 253000.00 USD / Year
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Job Description:

We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-to-end philosophy starting with Order-to-Cash (O2C) relationship between Global Business Services and Technology—unifying demand into a clear, absorbable program structure for engineering and product teams and positively impacting free cash flow through end-to-end capability outcomes (quote → order → fulfillment → invoice → cash).

Job Responsibility:

  • Lead Value Realization for O2C
  • Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering
  • Shape, prioritize, and govern demand through a consistent BRM engagement model
  • Architect a Consistent BRM Engagement Model
  • Stand up a “one door” intake and engagement model
  • Facilitate an annual client partnership plan with O2C business owners
  • Drive GPS Cadence and Kaizen
  • Run monthly O2C value reviews
  • Partner with People Leaders to build BRM capability
  • Align End-to-end Capabilities & Tech Stack
  • Orchestrate cross functional delivery across ERP, CRM/CPQ, EDI/Order Capture, Billing/Collections/Credit, Service Management, Integration, Data & Analytics, RPA/Workflow, and Master Data
  • Champion data quality and master data governance
  • Represent Baxter to Stakeholders
  • Serve as the strategic interface between Technology and O2C business partners
  • Engage GBS hubs for global adoption and continuous improvement

Requirements:

  • Bachelor's degree in Computer Science, Information Systems or a related field required
  • 10-15+ years of experience in IT with direct experience delivering large scale programs
  • Proven experience as a BRM/strategy interface leader across global, complex organizations
  • Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes
  • Track record establishing portfolio governance and value realization frameworks
  • Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM
  • Executive presence, crisp storytelling, and a high say/do ratio
  • Experience with Lean/Kaizen and ITIL‑aligned relationship management practices
What we offer:
  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • childcare benefits

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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