CrawlJobs Logo

Director, IT - Business Relationship Manager, GBS Order-to-Cash

United States, Deerfield Employment contract 184000.00 - 253000.00 USD / Year · Job Posted February 04, 2026
Apply Position
Job Link Share

Job Description

We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-to-end philosophy starting with Order-to-Cash (O2C) relationship between Global Business Services and Technology—unifying demand into a clear, absorbable program structure for engineering and product teams and positively impacting free cash flow through end-to-end capability outcomes (quote → order → fulfillment → invoice → cash). This leader operates as a program leader, connector, orchestrator, and navigator—the hallmark of a modern BRM—aligning stakeholders on outcomes and ensuring that O2C products, data, and services deliver measurable value.

Job Responsibility

  • Lead Value Realization for O2C
  • Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering
  • Shape, prioritize, and govern demand through a consistent BRM engagement model
  • Architect a Consistent BRM Engagement Model
  • Stand up a “one door” intake and engagement model
  • Facilitate an annual client partnership plan with O2C business owners
  • Drive GPS Cadence and Kaizen
  • Run monthly O2C value reviews
  • Partner with People Leaders to build BRM capability
  • Align End-to-end Capabilities & Tech Stack
  • Orchestrate cross functional delivery across ERP, CRM/CPQ, EDI/Order Capture, Billing/Collections/Credit, Service Management, Integration, Data & Analytics, RPA/Workflow, and Master Data
  • Champion data quality and master data governance
  • Represent Baxter to Stakeholders
  • Serve as the strategic interface between Technology and O2C business partners
  • Engage GBS hubs for global adoption and continuous improvement

Requirements

  • Bachelor's degree in Computer Science, Information Systems or a related field required
  • 10-15+ years of experience in IT with direct experience delivering large scale programs
  • Proven experience as a BRM/strategy interface leader across global, complex organizations
  • Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes
  • Track record establishing portfolio governance and value realization frameworks
  • Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM
  • Executive presence, crisp storytelling, and a high say/do ratio
  • Experience with Lean/Kaizen and ITIL‑aligned relationship management practices

What we offer

  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • childcare benefits

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Director, IT - Business Relationship Manager, GBS Order-to-Cash

8 matching positions

Director, IT - Business Relationship Manager, GBS Order-to-Cash

We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-...
Location
Location
United States , Deerfield
Salary
Salary:
184000.00 - 253000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Systems or a related field required
  • 10-15+ years of experience in IT with direct experience delivering large scale programs
  • Proven experience as a BRM/strategy interface leader across global, complex organizations
  • Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes
  • Track record establishing portfolio governance and value realization frameworks
  • Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM
  • Executive presence, crisp storytelling, and a high say/do ratio
  • Experience with Lean/Kaizen and ITIL‑aligned relationship management practices
Job Responsibility
Job Responsibility
  • Lead Value Realization for O2C
  • Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering
  • Shape, prioritize, and govern demand through a consistent BRM engagement model
  • Architect a Consistent BRM Engagement Model
  • Stand up a “one door” intake and engagement model
  • Facilitate an annual client partnership plan with O2C business owners
  • Drive GPS Cadence and Kaizen
  • Run monthly O2C value reviews
  • Partner with People Leaders to build BRM capability
  • Align End-to-end Capabilities & Tech Stack
What we offer
What we offer
  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right

Event Lead Rigger, Audio Visual

Our technicians enjoy the opportunities to work with innovative and cutting-edge...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • 1+ year of onsite rigging experience
  • Qualified-Basic Rigging certification
  • MEWP Certification
  • MEWP operation experience
  • Ground rigging experience
  • High rigging with harness experience
  • Previous experience supervising a rigging team
Job Responsibility
Job Responsibility
  • Advance, supervise, and execute event rigging plots as necessary
  • Gather and organize all rigging tools and equipment per event needs
  • Confirm carpet protected as required by local conditions
  • Coordinate and assign rigging related tasks to crew
  • Supervise crew building truss as needed
  • Establish hang-point, connect hoist and attachments to permanent rigging points, connect GAC Flex spanset attachments to truss as per Encore SOPs, connect/run and dress motor cables, run cable picks, ensure safety of scenic elements to hang-points and proper use of all truss protection equipment, inspect all cabling tie-offs
  • Check that all truss bolts are tight, and pieces of flown equipment are safetied to truss
  • Support other trades needing help raising gear through use of motor or lift, and check work for safety
  • Remain on site until all motors have been raised to trim, final safety check has been performed, and client acknowledges completion of rigging
  • Use all equipment, including personnel lifts according to manufacture specification, and local conditions
What we offer
What we offer
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Fulltime
Read More
Arrow Right

Loss Prevention Officer

The Westin Maui Resort & Spa Ka'anapali is seeking a Loss Prevention Officer. Re...
Location
Location
United States , Ka'anapali
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Patrol all areas of the property
  • assist guests with room access
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
  • Lock property entrances when required
  • Conduct daily physical hazard inspections
  • Respond to accidents, contact EMS or administer first aid/CPR as required
  • Assist guests/employees during emergency situations
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents
  • Defuse guest/employee disturbances
  • Call for outside assistance if necessary
  • Fulltime
Read More
Arrow Right

Event Technician, Audio Visual

Our technicians enjoy the opportunities to work with innovative and cutting-edge...
Location
Location
United States , Texas
Salary
Salary:
14.22 - 18.49 USD / Hour
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma required. Associate’s degree is preferred
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
  • 1 year of customer service or hospitality experience is preferred
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred
  • A valid driver’s license is required for team members that may operate Company vehicles
  • Additional DOT requirements may need to be met if applicable
  • Must be able to lift 50 lbs
Job Responsibility
Job Responsibility
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
  • Strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/client relationship
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handles equipment challenges and changes in a timely and professional manner
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
What we offer
What we offer
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Fulltime
Read More
Arrow Right

Event Operations Supervisor, Audio Visual - Fairmont Austin

The Operations Supervisor leads floor operations with a focus on customer servic...
Location
Location
United States , Austin
Salary
Salary:
20.82 - 27.07 USD / Hour
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of customer service or hospitality experience is preferred
  • 3-5 year of audio-visual experience is required
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
  • Knowledge of technical theory
  • Advanced problem-solving skills
  • Experience leading workflow and team members
  • A valid driver's license is required for team members in positions that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable
  • Must be able to lift 50 lbs
Job Responsibility
Job Responsibility
  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
  • Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
  • Ensures flowsheets are updated and properly completed
  • Works with team to establish coordinated communications for the management of events
  • Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences)
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore's Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Assists in training technicians on all floor activities
What we offer
What we offer
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Fulltime
Read More
Arrow Right

Bar Staff

Join our food and beverage team on the bar for a career with more fun! No experi...
Location
Location
United Kingdom , Windermere
Salary
Salary:
12.71 GBP / Hour
parkdeanresorts.co.uk Logo
Parkdean Resorts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
Job Responsibility
Job Responsibility
  • Get the bar prepped for an unforgettable service
  • Keep an eye on stock levels and top up supplies whenever needed
  • Serving food & snacks, interacting enthusiastically with customers
  • Serve up drinks with a smile, always following licensing regulations and company standards
  • Handle payments efficiently.
What we offer
What we offer
  • The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
  • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
  • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
  • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
  • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
  • Fulltime
Read More
Arrow Right

Event Operations Supervisor, Audio Visual

The Operations Supervisor leads floor operations with a focus on customer servic...
Location
Location
United States , Napa
Salary
Salary:
24.10 - 29.53 USD / Hour
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of customer service or hospitality experience is preferred
  • 3-5 year of audio-visual experience is required
  • Knowledge of technical theory
  • Advanced problem-solving skills
  • Experience leading workflow and team members
  • A valid driver's license is required
  • Must be able to lift 50 lbs
Job Responsibility
Job Responsibility
  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
  • Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
  • Ensures flowsheets are updated and properly completed
  • Works with team to establish coordinated communications for the management of events
  • Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences)
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Assists in training technicians on all floor activities
What we offer
What we offer
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Fulltime
Read More
Arrow Right

Event Technician, Audio Visual

A Technician is responsible for the set up and operation of basic / small-scale ...
Location
Location
United States , Mashantucket
Salary
Salary:
15.64 - 20.33 USD / Hour
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma required
  • Must be able to lift 50 lbs
  • A valid driver’s license is required for team members that may operate Company vehicles
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
Job Responsibility
Job Responsibility
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section
  • Strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/client relationship
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handles equipment challenges and changes in a timely and professional manner
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
What we offer
What we offer
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Fulltime
Read More
Arrow Right