CrawlJobs Logo

Director, IT - Business Relationship Manager, GBS Order-to-Cash

United States, Deerfield Employment contract 184000.00 - 253000.00 USD / Year · Job Posted February 04, 2026
Apply Position
Job Link Share

Job Description

We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-to-end philosophy starting with Order-to-Cash (O2C) relationship between Global Business Services and Technology—unifying demand into a clear, absorbable program structure for engineering and product teams and positively impacting free cash flow through end-to-end capability outcomes (quote → order → fulfillment → invoice → cash). This leader operates as a program leader, connector, orchestrator, and navigator—the hallmark of a modern BRM—aligning stakeholders on outcomes and ensuring that O2C products, data, and services deliver measurable value.

Job Responsibility

  • Lead Value Realization for O2C
  • Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering
  • Shape, prioritize, and govern demand through a consistent BRM engagement model
  • Architect a Consistent BRM Engagement Model
  • Stand up a “one door” intake and engagement model
  • Facilitate an annual client partnership plan with O2C business owners
  • Drive GPS Cadence and Kaizen
  • Run monthly O2C value reviews
  • Partner with People Leaders to build BRM capability
  • Align End-to-end Capabilities & Tech Stack
  • Orchestrate cross functional delivery across ERP, CRM/CPQ, EDI/Order Capture, Billing/Collections/Credit, Service Management, Integration, Data & Analytics, RPA/Workflow, and Master Data
  • Champion data quality and master data governance
  • Represent Baxter to Stakeholders
  • Serve as the strategic interface between Technology and O2C business partners
  • Engage GBS hubs for global adoption and continuous improvement

Requirements

  • Bachelor's degree in Computer Science, Information Systems or a related field required
  • 10-15+ years of experience in IT with direct experience delivering large scale programs
  • Proven experience as a BRM/strategy interface leader across global, complex organizations
  • Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes
  • Track record establishing portfolio governance and value realization frameworks
  • Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM
  • Executive presence, crisp storytelling, and a high say/do ratio
  • Experience with Lean/Kaizen and ITIL‑aligned relationship management practices

What we offer

  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • childcare benefits

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Director, IT - Business Relationship Manager, GBS Order-to-Cash

8 matching positions

Director, IT - Business Relationship Manager, GBS Order-to-Cash

We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-...
Location
Location
United States , Deerfield
Salary
Salary:
184000.00 - 253000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Systems or a related field required
  • 10-15+ years of experience in IT with direct experience delivering large scale programs
  • Proven experience as a BRM/strategy interface leader across global, complex organizations
  • Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes
  • Track record establishing portfolio governance and value realization frameworks
  • Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM
  • Executive presence, crisp storytelling, and a high say/do ratio
  • Experience with Lean/Kaizen and ITIL‑aligned relationship management practices
Job Responsibility
Job Responsibility
  • Lead Value Realization for O2C
  • Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering
  • Shape, prioritize, and govern demand through a consistent BRM engagement model
  • Architect a Consistent BRM Engagement Model
  • Stand up a “one door” intake and engagement model
  • Facilitate an annual client partnership plan with O2C business owners
  • Drive GPS Cadence and Kaizen
  • Run monthly O2C value reviews
  • Partner with People Leaders to build BRM capability
  • Align End-to-end Capabilities & Tech Stack
What we offer
What we offer
  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right
New

CA Staff Pharmacist Full Time

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , El Centro
Salary
Salary:
65.00 - 81.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
September 04, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
  • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
  • Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times
  • escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
What we offer
What we offer
  • CVS Health bonus, commission or short-term incentive program
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Staff Pharmacist Full Time

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , North Myrtle Beach
Salary
Salary:
60.00 - 73.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
September 01, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
  • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
  • Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times
  • escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Fulltime
Read More
Arrow Right
New

Staff Pharmacist

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Key West
Salary
Salary:
60.00 - 76.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 30, 2026
Flip Icon
Requirements
Requirements
  • Active Pharmacist License in the state where the Store is located
  • Active National Provider Identifier (NPI)
  • Not on the DEA Excluded Parties list
Job Responsibility
Job Responsibility
  • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
  • Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
  • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
  • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
  • Proactively offering and delivering immunizations to keep patients healthy
  • engaging and supporting Pharmacy Technicians to learn to immunize
  • Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
  • Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times
  • escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Microsoft Copilot & Ai Solutions Engineer

Are you passionate about leveraging Microsoft's latest AI technologies to change...
Location
Location
United States , Middleton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience implementing and supporting Microsoft Copilot and Copilot Studio
  • Experience building, configuring, or customizing Copilot agents
  • Experience with enterprise Generative AI solutions and AI-enabled business automation
  • Strong experience with Microsoft Power Platform, including Power Apps, Power Automate, Copilot Studio
  • Experience integrating AI into Microsoft 365 collaboration environments
  • Understanding of Microsoft Graph API, PowerShell, or other automation technologies
  • Knowledge of Microsoft Purview, governance, information protection, and enterprise security best practices
  • Experience supporting enterprise-scale Microsoft environments
Job Responsibility
Job Responsibility
  • Lead the implementation, configuration, and optimization of Microsoft Copilot and Copilot Studio
  • Design, build, and customize AI agents to improve business productivity and employee experiences
  • Collaborate with business stakeholders to identify opportunities for AI-powered automation and workflow improvements
  • Develop solutions using Microsoft Power Platform, including Power Automate, Power Apps, and Copilot Studio
  • Support enterprise adoption of Microsoft AI technologies through user enablement, best practices, and governance
  • Partner with security and compliance teams to ensure responsible AI usage and data governance
  • Integrate Microsoft AI capabilities with Microsoft 365 and other enterprise applications
  • Assist in evolving the organization's Microsoft collaboration platform while helping shape the future AI roadmap
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

AEW&C International - Korean Technical Publications Coordinator

Boeing Defence Australia is looking to resource a support integration specialist...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
boeing.com Logo
Boeing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • E-7 platform knowledge
  • Experience in E-7 technical publications development
  • Experience in analysis / understanding of source data
  • Experience in the coordination of teams
  • Eligibility for an Australian Government Security Vetting Agency (AGSVA) Defence Security Clearance
  • Current Australian Citizenship
Job Responsibility
Job Responsibility
  • Coordinate multiple and varied technical publication elements
  • Liaise with the leadership team to understand priorities and the publication delivery schedule
  • Direct and monitor technical publication development to ensure quality, timely delivery, and adherence to budget
  • Plan, de-conflict, and monitor Technical Publications personnel and resources to identify efficiencies
  • Conduct quality and in-process reviews of technical publication deliverables
  • Collaborating with technical publication team members, highlighting process improvements to the execution lead
What we offer
What we offer
  • Competitive base pay and incentive programs
  • Industry-leading tuition assistance program pays your institution directly
  • Resources and opportunities to grow your career
  • Up to $10,000 match when you support your favorite nonprofit organizations
  • Fulltime
Read More
Arrow Right
New

Aew&C International - Korean Technical Publications Coordinator

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
Australia , Adelaide
Salary
Salary:
Not provided
boeing.com Logo
Boeing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • E-7 platform knowledge
  • Experience in E-7 technical publications development
  • Experience in analysis / understanding of source data
  • Experience in the coordination of teams
  • Eligibility for an Australian Government Security Vetting Agency (AGSVA) Defence Security Clearance
  • Current Australian Citizenship
Job Responsibility
Job Responsibility
  • Coordinate multiple and varied technical publication elements
  • Liaise with the leadership team to understand priorities and the publication delivery schedule
  • Direct and monitor technical publication development to ensure quality, timely delivery, and adherence to budget
  • Plan, de-conflict, and monitor Technical Publications personnel and resources to identify efficiencies
  • Conduct quality and in-process reviews of technical publication deliverables
  • Collaborating with technical publication team members, highlighting process improvements to the execution lead
What we offer
What we offer
  • Competitive base pay and incentive programs
  • Industry-leading tuition assistance program pays your institution directly
  • Resources and opportunities to grow your career
  • Up to $10,000 match when you support your favorite nonprofit organizations
  • Fulltime
Read More
Arrow Right
New

Help Desk Analyst II

We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and d...
Location
Location
United States , Milwaukee
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a help desk, service desk, or IT support role assisting end users with technical issues
  • Hands-on familiarity with ServiceNow or a comparable ticket management platform
  • Working knowledge of Microsoft technologies, including Windows operating systems, Active Directory, and Azure
  • Solid troubleshooting and analytical skills with the ability to diagnose and resolve common technical problems
  • Strong written and verbal communication skills for supporting users and documenting technical activity clearly
  • Demonstrated ability to manage competing priorities effectively in a fast-moving support environment
  • Commitment to delivering high-quality customer service with a detail-oriented and approachable manner
Job Responsibility
Job Responsibility
  • Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization
  • Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog
  • Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues
  • Route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up
  • Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation
  • Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency
  • Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees
  • Partner with other IT team members to resolve issues promptly and contribute to smoother support operations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Fulltime
Read More
Arrow Right