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Our communications team brings the Dropbox story to life and shares it with the world. From news announcements to user stories to speaking engagements, our work takes many forms and reaches diverse, international audiences. We build compelling narratives to help people connect with our product, brand, and vision. As Head of Internal Communications, you will lead how Dropbox communicates with its own employees — shaping narratives that inform, align, and inspire teams during moments of momentum and change. Reporting to the Chief Communications Officer, you’ll own the internal communications strategy and lead a high-performing team responsible for creative storytelling, executive communications, and employee engagement at scale. This role is pivotal as Dropbox enters its next phase of growth through Dropbox Dash and doubling down on the rest of our portfolio — moving beyond change management to proactive, compelling storytelling that connects strategy, customers, product progress, and culture.
Job Responsibility:
Own and deliver an integrated internal communications strategy that builds clarity, trust, and engagement across the company
Lead the Internal Communications team, continuing to scale its impact through clear ownership, strong craft, and thoughtful talent growth
Partner closely with senior executives and cross-functional leaders as a trusted advisor on employee communications, change management, and alignment
Drive compelling, proactive storytelling that connects company strategy, customer insights, product progress, and culture
Drive engagement across all employee channels and events (in-person and virtual), including company-wide and org-level All Hands, AMAs, leadership offsites, Slack campaigns, email cascades, toolkits, and our internal intranet
Guide internal communications during periods of change, ensuring messages are clear, well-sequenced, and aligned to our values
Regularly partner with the external communications team on milestones, including product launches, customer progress, and corporate activities (e.g., quarterly earnings, M&A)
Establish strong operating rhythms, measurement, and feedback loops to continuously improve employee understanding and engagement
Requirements:
15+ years of experience in internal communications, HR/employee communications, corporate communications, or related fields
Proven experience leading and scaling high-performing teams
Exceptional writing, editing, and narrative-building skills with a high bar for craft and fluency in leveraging AI tools to accelerate team impact
Strong executive presence and experience partnering directly with senior leaders
Demonstrated ability to navigate organizational change with clarity, empathy, and credibility
Strategic mindset with strong business acumen and ability to connect communications to company priorities
Excellent judgment, attention to detail, and ability to operate effectively in complex, fast-moving environments
Nice to have:
Experience leading internal comms at a high-growth or transformation-stage company
Background in creative storytelling, campaigns, or brand-adjacent comms
Experience integrating AI and modern tools into comms workflows
Comfort operating as both a strategic leader and hands-on advisor when needed
Experience partnering closely with HR, People teams, or executive offices
What we offer:
Competitive medical, dental, and vision coverage
401(k) plan with a generous company match and immediate vesting
Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
Income Protection Plans: Life and disability insurance
Business Travel Protection: Travel medical and accident insurance
Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
Access to over 10,000 global co-working spaces through Gable.to, making it easy to book flexible workspaces for collaboration or individual work