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Join Qargo as Director of Integrations Onboarding! Own the strategy behind successful customer integrations, lead a global team, and drive smooth go-lives that set customers up for long-term success.
Job Responsibility
Define the Integrations Onboarding strategy, standards and best practices, aligned with company goals
Build the team into a scalable, consistent function across regions as we grow headcount and enter new markets
Own the core KPIs and dashboards: integration time-to-live, % of integrations ready by go-live, slippage, partner delivery timelines and IOM capacity (ARR/deals per IOM)
Lead, coach and develop the global IOM team
hold weekly check-ins and quarterly reviews
Own hiring strategy, headcount forecasting and capacity planning for the function
Conduct end-of-year reviews and compensation discussions
Drive culture, professional development and enablement, and promote team leads internally as the team scales
Maintain oversight of integration projects across regions, proactively spotting risk and slippage and stepping in on strategic or at-risk deliverables
Ensure integrations align with the broader onboarding and go-live timelines owned by the regional onboarding teams
Continuously improve documentation, processes, tooling and knowledge-sharing around integrations
Partner closely with Onboarding, Sales, Account Management and Support to ensure a seamless customer journey
Work with Professional Services, integration partners and Product/Engineering to prepare, configure and validate connections, and to relay integration needs into the roadmap
Requirements
Proven experience in integrations, technical project management or technical delivery, with a track record of leading and scaling teams
Strong technical affinity: comfortable discussing APIs, data flows and system connections (without needing to code yourself)
A natural people leader who can coach, set standards and build a high-performing team in a fast-growing scale-up
Structured, proactive and commercially aware: able to balance delivery quality, capacity and customer outcomes
Confident communicating with operational, technical and executive stakeholders alike
Fluency in English
Dutch and/or other European languages are a plus
Nice to have
Affinity with the transport & logistics industry is a big plus
Dutch and/or other European languages are a plus
What we offer
Competitive salary, benefits and share options package
A leadership role with real ownership of a brand-new function and direct impact on customer success
A flexible and trust-based working environment
The opportunity to help shape and scale an ambitious team transforming the transport industry, across Europe and the US