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Director Integrations Onboarding

Belgium, Ghent · Job Posted June 14, 2026
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Job Description

Join Qargo as Director of Integrations Onboarding! Own the strategy behind successful customer integrations, lead a global team, and drive smooth go-lives that set customers up for long-term success.

Job Responsibility

  • Define the Integrations Onboarding strategy, standards and best practices, aligned with company goals
  • Build the team into a scalable, consistent function across regions as we grow headcount and enter new markets
  • Own the core KPIs and dashboards: integration time-to-live, % of integrations ready by go-live, slippage, partner delivery timelines and IOM capacity (ARR/deals per IOM)
  • Lead, coach and develop the global IOM team
  • hold weekly check-ins and quarterly reviews
  • Own hiring strategy, headcount forecasting and capacity planning for the function
  • Conduct end-of-year reviews and compensation discussions
  • Drive culture, professional development and enablement, and promote team leads internally as the team scales
  • Maintain oversight of integration projects across regions, proactively spotting risk and slippage and stepping in on strategic or at-risk deliverables
  • Ensure integrations align with the broader onboarding and go-live timelines owned by the regional onboarding teams
  • Continuously improve documentation, processes, tooling and knowledge-sharing around integrations
  • Partner closely with Onboarding, Sales, Account Management and Support to ensure a seamless customer journey
  • Work with Professional Services, integration partners and Product/Engineering to prepare, configure and validate connections, and to relay integration needs into the roadmap

Requirements

  • Proven experience in integrations, technical project management or technical delivery, with a track record of leading and scaling teams
  • Strong technical affinity: comfortable discussing APIs, data flows and system connections (without needing to code yourself)
  • A natural people leader who can coach, set standards and build a high-performing team in a fast-growing scale-up
  • Structured, proactive and commercially aware: able to balance delivery quality, capacity and customer outcomes
  • Confident communicating with operational, technical and executive stakeholders alike
  • Fluency in English
  • Dutch and/or other European languages are a plus

Nice to have

  • Affinity with the transport & logistics industry is a big plus
  • Dutch and/or other European languages are a plus

What we offer

  • Competitive salary, benefits and share options package
  • A leadership role with real ownership of a brand-new function and direct impact on customer success
  • A flexible and trust-based working environment
  • The opportunity to help shape and scale an ambitious team transforming the transport industry, across Europe and the US

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