Director, Inside Sales - North America

• Build & Scale the Inside Sales Organization
• Lead the creation of a brand-new Inside Sales function for North America
• Hire, onboard, and develop ~10 full-time inside sales professionals
• Manage and optimize an outsourced team of ~7–8 inside sales resources, including vendor oversight, KPIs, SLAs, and quality control
• Guide the long-term transition strategy toward increasing in-house talent and maturing the sales engine
• Leadership & Strategy
• Define the Inside Sales operating model, coverage strategy, plays, KPIs, and territory assignments
• Serve as a player-coach, demonstrating world-class selling skills while developing team capabilities
• Drive predictable pipeline creation, opportunity progression, and sales acceleration
• Operational Excellence
• Establish monthly, weekly, and daily leadership rhythms
• Utilize SFDC and analytics platforms to manage pipeline, forecast, and performance rigorously
• Sales Execution & Partner Collaboration
• Achieve quarterly and annual unit, revenue, and pipeline generation targets
• Activate demand through OEM partners (Dell, Lenovo, HPE, HPI, Cisco, Supermicro) and channel/distribution
• Partner with marketing teams to execute campaigns, outbound motions, and scaling tactics
• Integrate AI/automation tools to improve productivity, lead qualification, and customer engagement
• Customer Engagement & Growth
• Engage directly with enterprise and public sector customers and channel partners to accelerate opportunities and relationships
• Maintain customer engagement metrics
• Identify new business, whitespace opportunities, and cross-sell/upsell pathways
• Team Development
• Build a high-performance sales culture grounded in coaching, accountability, and continuous improvement
• Create and execute hiring plans, skill development programs, career paths, and performance frameworks

• Proven success building and scaling Inside Sales teams in technology
• Experience leading mixed-model teams (internal reps + outsourced/3rd-party vendors)
• Expertise in establishing new processes, KPIs, tools, and sales cadences
• Strong understanding of enterprise and public sector markets, OEM partnerships, and channel dynamics
• A coaching-first leadership style with a passion for hiring, developing, and motivating talent
• A data-obsessed mindset, leveraging CRM insights, analytics, and AI productivity tools
• High agility, positivity, and operational discipline
• Demonstrated experience in Inside Sales leadership in technology
• semiconductor experience ideal
• Experience building new sales teams and scaling fast-growth organizations
• Strong experience with hybrid internal + outsourced sales models
• Expertise managing vendor relationships, SLAs, and offshore/nearshore coordination
• Track record driving measurable revenue growth
• Strong CRM expertise (Salesforce) and familiarity with AI productivity tools
• Bachelor’s degree in Business, Marketing, Engineering, or related preferred

semiconductor experience ideal