Director Information Services Job at CHRISTUS Health (Irving)

Job Description

The Director Information Services will assist with creating business strategies and proposing implementation methods for content within the designated programs. The Director will drive continual process improvement in the delivery of application services throughout CHRISTUS and apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems. The Director will maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions, and services, striving to incorporate innovation in a practical, cost-effective manner.

Job Responsibility

Monitors, manages, and reports operational updates to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible
Provide oversight in the analysis and evaluation of current systems and procedures as well as the development of system design and workflow modifications for optimization of processes
Successfully manages a full workload across multiple projects, while leading a team
Proactively engages with CHRISTUS business units, at all appropriate levels, to support the development and accomplishment of CHRISTUS strategies and objectives
Communicates with senior leadership and management setting direction to establish clear expectations regarding designated programs
Establishes end-user support service levels, working with Business Leadership and IS, reporting metrics on a regular basis, driving technology improvements through the eyes of the end users and management team
Recruit, onboard, train, mentor, and develop direct reports to deliver high quality services
Supervise and motivate assigned direct reports
Promotes the development of associates using counseling, teaching, and role modeling techniques
Provides associate advice with interpreting and/or executing departmental and organizational standards, policies, and procedures to facilitate the goals and objectives of the organization
May be required to travel to perform duties
May be required to work outside of normal working hours
May be required to work long hours during critical problems or implementations
Other related duties as assigned

Requirements

Bachelor’s degree in Computer Science, Management Information Systems, Business, or related field, OR equivalent work experience required
Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes
ITIL Certification preferred
Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets
Strong knowledge of major healthcare information systems(s)
5+ years of experience in an Information Technology leadership role
3 or more years of experience in implementation and optimization in a complex, multi-site environment
Experience with Epic and associated products strongly preferred
Experience in relevant ITIL support and delivery processes
Experience in providing and managing customer support in a highly matrixed organization
Ability to work on multiple and complex projects
Ability to consistently demonstrate a positive communication style, strong critical thinking skills, and a creative and collaborative approach to problem solving required
Adaptable and flexible style, ability to work in a dynamic environment
Excellent written and oral communication skills, including presentation skills
Excellent resource management, including resource projection and budgeting skills
Ability to work in a collaborative way across a diverse, geographically and culturally diverse organization

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Director Information Services

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